Mountain America Credit Union Credit Cards

I am furious with the lack of access to my money that I have had overseas. I am currently sitting on a free shuttle and now running late for my flight back to the US because I have once again been blocked from booking an Uber on both of my MACU bank cards. I have provided my travel dates through the app before traveling and have already contacted you twice while in Ireland to remove repeated blocks on my cards. I have been stuck trying to get from the airport to my hotel upon arrival, stuck alone late at night trying to get back to my hotel, and am now running late to catch my international flight because of this despite reaching out to you several times throughout this trip. I only bank with MACU and have had no access to funds during these times and have been left totally desperate, alone, trying to figure out alternatives with no money. You had better believe that will change after this experience. I could not be more infuriated right now. I am extremely disappointed. I will never bank with you while traveling again!

Quisiera dar mi mejor experiencia y satisfacción con el trabajo de la señorita Marina Mangiarotti del Banco Mountain America de Sandy, Utah. Es una empleada eficiente y tiene un trato extraordinario con los ciudadanos. Trabajadores así necesitamos a diario. Nos hemos sentido mi esposo y yo muy complacidos por su trabajo y por su encantador trato.

I love them, custom services are always kind and helpful, they’ve always answered or completed or fixed the reasons for my inquiry.

This has been a tremendous year of improvement! And hopefully will continue to improve my credit rating for future endeavors! I've been able to teach by example about careful financial decisions in life.

MOUNTAIN AMERICA CREDIT UNION DOES NOT CARE ABOUT THEIR CUSTOMERS! Please read and share with people..Thank you

First, I have been a member with Mountain America Credit Union for 5+ years & in this time I have had three different car loans along with a current a $10k credit line with MACU. In this time frame, I have NEVER missed a payment nor have I ever been late on a payment. So a few months back I bought a $52,000 BMW & can you believe it MACU passed on me? So another Credit Union (America First) jumped at having my business and me as a customer. Not only did America First get my new BMW loan but they also gave me a credit card with a $15k credit line. So I paid off whatever balance I had with Mountain America. So at this point, I’m thinking okay I have no more business with Mountain America. So why am I so upset with Mountain America; here is why?

My credit score is 780….So over the past 3 months I think I have no more business with MACU yet I didn’t realize I had a monthly chiropractic membership ($49.99) that was still being charged to my MACU credit card. So I had no reason to think to look at my statement & I NEVER received a phone call or a text from MACU collection department or any of their representatives regarding any past due issues. Which should have been a concern to their collection department as to why a perfect 5+ year customer of theirs is now going delinquent over a simple $150? Keep that in mind $150!!

So I never got a call or text from their collection department but what does MACU do instead they sent a derogatory letter to the credit bureau at which time I get a text from my credit monitoring service that my credit scores just dropped 79 points!
79 POINTS!!! I’m like what? So I go and looked at my credit report and that is how I found out that MACU collections department filed a derogatory letter on me over $150!! WITHOUT EVER CALLING OR TEXTING me!!! A perfect 5+ year payment record with them and I mean perfect and I get NO Call/NO TEXT from them. I just lost 79 points over $150 that I didn’t even realize was being billed to MACU credit card. All of which a simple phone call or text from a MACU rep would have handled this matter.

So I then call into MACU thinking this is going to get resolved. I speak to several people including manager who heard what had actually happened. The manager even agreed with me that prior to this matter I have never been late on any of my payments and EVEN more she could see that MACU collection department never reached out to me via phone either in their records on their system. She told me they emailed me a notice. We will get to the email in a moment. So I asked the manager why do they have my phone number on file if they don’t ever use it? Oh wait, get this; if I log into the MACU app I get a text INSTANTLY stating someone is logging into my account. But apparently my phone number doesn’t work the rest of the time with MACU or their collection department before sending derogatory letters to the credit agencies over a simple $150 error!!!

So back to the email that they said the sent. I don’t know about everyone else but I get 50-60 junk emails a day & if I miss a day or two of going through all them they just pile up. As I’m sure they do for a lot of people. So NO!! I never received the emails regardless if they sent them. However, a simple call or text from MACU regarding this issue would have handled everything!! Don’t all of you get your phone calls and texts? I know I do more so than an email.

So moving forward, after speaking with the manager she agreed she could understand my frustration of losing 79 points on my credit score over $150 without even FIRST receiving a courtesy phone call from MACU collection department or any representative. Also, she told me that someone would contact me regarding this matter. Well NO ONE DID! Shocking right! Instead MACU just sent me a letter stating the matter is closed and it’s staying the way it is! So if any of you believe Mountain America Credit Union values your business or appreciates you as a customer THEY DON’T!
MOUNTAIN AMERICA CREDIT UNION DOES NOT CARE ABOUT YOU AT ALL!!!

SOOOOO Tired of this bank, It can be SO much better but it isn't!! idk if its the
the workers being lazy/not helpful and NOT giving the right information needed or the owner/managers not getting paid enough to care. so tired on calling customer services and having to wait and be put on hold for 40+ mins-too fighting with the workers an be passed on too a useless/not helpful managers. I got a car loan with this company just a loan, then they ended up giving me a car loan, credit card, student saving, saving account and checking accounts, all at once not explaining and going over it. I was fine with it thinking I need it because of the card loan. Then I started using the credit card on bills bc they said it was cash back after talking with them about the open accounts but I didn't end up getting no cash back, then random small charges started too appear month after month. THATS IT paying off my car loan and closing everything and not going too suggest anyone nor promote this company!! WAKE UP CALL FIX YOUR ****

Mountain America Credit Union has been great. We have been with them for 30 years. We’ve had car loans, personal loans, and now a new account for building our home.

Excellent bank always help me with everything I need such a fun group of people no matter what branch you go into. I live in Utah and Idaho and now Nevada and travel a lot and they always accommodate me thanks MACU

Great card and connects to my debit and savings. Visa is accepted everywhere so I don’t have to worry when I approach the register

This boosted up my credit score by 24 points! If you have any kind of credit flaws, I would suggest this card. Plus, it's the best credit union EVER.