PSECU Credit Cards

The customer service is totally gone. After near 50 years I am ready to move on from this credit union. They make mistakes on your accounts and then want you to sign a paper stating that you will be responsible for any money that comes out of your account since they used your name and account number on checks, but sent them to the WRONG address.
They make no effort to check name and account number if the checks were returned to them.
Most of the so called managers have little or no customer service knowledge.
I strongly suggest to anyone joining PSECU to look at other financial institutions since the new President George R. took over. He is only lining his own pockets.
What a salary!!!
I hope this review will help others.

Wonderful credit union! Love them and they’re always attentive. Every single time I call they’re always attentive to my questions. I appreciate everything.

At this point customer service is really bad ? I made a big mistake here 1 hour and 29 mins on hold sucks at this point pa wow

PSECU has excellent credit card interest rates and excellent financial promotions that help the Consumer. In addition their phonr helps is second to none. I have been one of their customers for several years and I'm highly pleased with the low interest loans I've received from PSECU.

Great solid no frills credit card, 2.9% visa balance transfer rate, standard 9.9% purchase rate. I've been a member and had this credit card for over 13 years.

The highly advertised VISA advance interest rates are plainly deceptive and should be investigated by the attorney general’s consumer affairs division. If a VISA advance is taken consumers lose the grace period on interest charges on daily purchases, which are then subject to double digit interest rates effectively raising the VISA advance rate for customers to very high levels. This is not explained in the multiple glossy advertising send by PSECU, and when I called to question why high interest charges were suddenly appearing on my bill even though I was paying more on a monthly basis than I charged the representative could not explain the nature of the charges for several days, let alone how the charges were calculated. Such plainly deceptive advertising campaigns which appear to be trying to trap unwary customers into paying high interest rates on daily purchases are clearly inconsistent with the credit union stated purpose and should either be stopped or only be made with a prominent disclosure that the advance will most likely lead to high interest rate charges on daily purchases. The President of PSECU should also explain the perils of such advances in his monthly newsletter which is always claiming that PSECU puts member interests first.

The PSECU Founders card’s is a great general purpose card with no categories to track or activate. It gives a flat 2 percent cash back (I think you get 1.5% if you don’t have direct deposit)

Rate and payments are fine, the app is very easy to use however sometimes I have seen movements or transactions which were not authorized by me.

I have been with PSECU for a few years. We recently opted for a car loan with them but I could not be approved due to lack of credit history, but I can't build history without having a card/loan against my name. My husband got the loan instead with a great interest rate.
My only issue is that despite several attempts to link our accounts, it still has not happened. We have called, emailed & faxed in the authorization forms several times with still no result.
Otherwise, PSECU has great customer service & knowledgeable staff.