Bank of America Home Equity Loans

Worst customer service I have ever experienced. Do yourself a favor and go with any other bank! I have been asked to upload the same documents to the portal multiple times, which I have done. I have been contacted three times in three weeks, and each time it felt like talking to someone with little understanding of the situation.

Zero would be too high of a rating. The worst customer service and communication I have ever dealt with. Absolutely no follow-up unless you hunt them down. Go anywhere else! I have tried to work with Laura Guerrero for weeks and provided the same information multiple times. Canceled our loan application with no notice. Every time I provide the "last document" Laura needs, she comes back and asks for more documents. Leaving Bank of America for good after over 40 years as a customer! Do yourself a favor and don't waste your time.

Most horrific experience I have ever had with banking. No customer service. Failed to work with my bank to get a payoff on a line of credit to close on the HELOC. Canceled the loan application with no notice to me. Said they could reopen it but failed to tell me that was a thirty-day period. When I tried to submit the paperwork they needed, they said it wouldn't make it in time because the loan office was on East Coast time. What kind of banking system uses only East Coast time? Anyone on the West Coast should get out of Bank of America immediately because apparently, we don't exist in our time zone.

I would give zero stars if I could. Do not attempt to get a loan from B of A. I tried to secure a small home equity loan, and they put me through the wringer. I have been a B of A customer for 43 years, own my own home free and clear, have an 'Excellent' credit rating (Experian's word, not mine), make a substantial retirement income, and they denied my loan request based on one obscure document from the 1970s that my HOA could not find, even in their archives. Oh, we tried! I turned in four different documents on four different occasions that fit the description, and each one wasn't the right one. When I first applied for the loan, I submitted nine documents that were required. The obscure document was not one of the required documents at that time. That request came later. Then I started receiving messages about things I still needed to do, which I had already done. Was there anyone organized enough to keep things straight? Apparently not. After five weeks, I received another message requesting this obscure 1970s document, or they wouldn't work with me. I gave up, left B of A, went to another bank, and have already received my loan. Seriously, run, do not walk, away from B of A.

We worked with Washington Cedena at the Bank of America on Bonita Beach Road in Bonita Springs, Florida, and the service was absolutely 5-star great! Thanks, Washington!

I wouldn't even give this bank one star if I didn't have to. I became a customer of BOA when it was First Bank in 1984. I have had many loans and accounts. I currently have a HELOC which, as soon as it matures or I pay off, I will no longer be affiliated with BOA at all. I recently had to draw $10,500 from the HELOC. I needed a bank check. BOA charged me a $15.00 fee. I called BOA customer service number 800-432-1000 and waited on the phone for 45 minutes. I was told there is nothing they can do and that I needed to visit the local branch. I then set up an appointment with the local branch at 107 Main Street, Old Saybrook, CT. I waited for the manager to explain the same thing to me. There is nothing he can do as the system dictates what to do. I asked, considering the fact that I have been a customer for 40 years, couldn't they just give me some sort of credit. The answer was a plain "No, and we don't know what to tell you." It's not the 15 dollars, it's the principle! Can't wait to end my relationship with this bank.

I have tried doing business with Bank of America twice, only to be met with bad experiences due to unqualified, unprepared staff and extreme disinformation. It wasted my time twice and impacted my credit due to employee mistakes. I will never attempt to do business with Bank of America again.

I would give a negative Five star if I could.
This is the worst the worst the worst worst worst worst financial service I have ever received in my life.
My mortgage took some corrections back and forth and everything was straightforward. i thought that was the bottom line of the quality of a financial service could be until I started my HELOC with boa.

We had amazing credit score, a lot of equity and decent income.
THEY KEPT ASKING THE SAME DOCUMENTS FOR 20 TIMES like dumbass.
Asked me to pay off my credit cards before giving us the loan. We did. then the approved loan comes with the condition that they are forcing the HELOC goes to my credit card institutions to pay off my statement.... my statement has been paid off by me already, requested by them!

at this point, I think I'm just gonna back out. use another bank.

Decided to get a home equity loan to spread out the payments on our new sunroom. I submited all the paperwork ,employment records etc. I bring in over $100,000 a year from my pension and social security should have been no problem. And our credit rating is over 800. Everything was fine and they told me it would be pretty certain. A couple weeks later the loan officer Laura Guerra called telling me they need my updated homeowners policy which I had already sent three times. It was still good for another couple of weeks before renewal even though I had already paid for the 2024 for the following year. I couldn't produce a new contract that hadn't been written yet on our homeowners insurance. Still she demanded I send it and I told her it was unreasonable. So now we're 6 weeks into it and I just decided to call it off because I didn't want to deal with it. So apparently she closed it. Few days later another man called me saying I don't know why they did that we already have everything we need which I told him I knew already. The only thing I can think of is I had surgery and I told Laura that I had just had surgery. It was only shoulder surgery rotator cuff. I told the guy that and he said we're going to put it through and I'll be getting back to you because it looks like you're all set. Never heard from them again. I'm on disability for a few orthopedic issues and broken bones I had in a severe accident. I am a retired state correction officer. 25 years but I think the disability made them think twice even though it should not be a factor and it's against the law. when I told them I had just had surgery that's when everything changed. Bank of America is known for their discrimination. I'm going to be contacting the attorney general. I also have card through them that I've had for 25 years with a credit limit of $30,000. I won't do business with these people anymore. NEWSFLASH! Keep on treating customers this way and soon your company will go under like so many others!

Whatever you do. Do not apply for a HELOC with this bank!! Terrible customer service. They switch you around. I own my house outright and have amazing credit. They couldn’t put together a simple HELOC - my guess is they are the next to go under..

They asked for silly things that were irrelevant to the loan. People took days to get back to me. I will never use this bank for anything.