I’ve been with Truist for about 30 years now. I paid off my loan and the last payment was a technical error or something. I’m not sure. Never been late. They reported me 30 days late. They refuse to remove the late off my loan and I’ve since moved to Truliant a way better company HR In leadership sucks big-time. Go with another bank.
show more
show less
Product: Truist Home Equity
Comment
0
0
zachgamen4 @zachgamen4
Report Abuse
1 Star Rating
Opened an account fully online, I mean had my ssn first last ID photo. Everything. Success opened an account. Super easy. Than a week later there now is an issue logging in and they say to come in branch to verify because it was flagged for fraud. Except there isn't a branch near me. I didn't even know they had branches. So now I have to close the account but even than they say they cant do that due to suspicions of fraud. Great Now to go figure out where my money went.
show more
show less
Product: Truist Home Equity
Comment
0
0
marker_tuck_8j @marker_tuck_8j
Report Abuse
1 Star Rating
The worst bank for mortgages! Having had three homes with many banks changing hands or being bought by other mortgage banks, I've been pleased with the service and felt that all the other mortgage banks were honorable, not so with Truist Bank for my mortgage. Finally, after numerous questionable activities and notices that were untrue, I found the funds to pay off the mortgage with 2.75% interest just to avoid the stress of constantly questioning the truths or falsehoods. If you have a choice, I'd advise you to consider any other mortgage company.
show more
show less
Product: Truist Home Equity
Comment
0
0
brookstony84 @brookstony84
Report Abuse
1 Star Rating
Horrible mortgage practices. Every single year, I'm nearly a thousand dollars short in my escrow account. Every single year, I pay the shortage, and my mortgage still increases a significant amount. Trying to talk to them is pointless; this never happened until they merged. Please, people, stay away from Truist.
show more
show less
Product: Truist Home Equity
Comment
0
0
Yen Lurate @yflurate
Report Abuse
5 Star Rating
We needed to refinance our current mortgage with cash out to pay off our credit card debts. We're retired on a fixed income, so once the zero APR ran out, we couldn't keep up with the standard APR's high interest rate. Luckily, we have built up a good amount of equity to pay off the majority of our cards. It was a relief for us. We have been juggling with our bills and feel like being on a nonstop treadmill. We're so lucky to have Stacy Jeffries and Nicholas Reemtsen to help us with the refinance. We're impressed with their professionalism, performance, personable nature, and empathy throughout the process. It has been a blessing for us. They're our guardian angels. Thank you, Stacy and Nicholas, and TRUIST.
show more
show less
Product: Truist Home Equity
Comment
0
0
Jon Worlton @jrworlton
Report Abuse
2 Star Rating
While the customer service agents I spoke with were polite and professional, Truist's policies left me very disappointed. After years of making every mortgage payment on time, my wife and I tried to pay off our loan early. Due to a simple account number error, the bank refused to reattempt an electronic payment and required us to send a cashier's check or wire the funds instead—causing extra hassle and fees.
It's frustrating that Truist would not show flexibility for loyal, long-term customers who simply wanted to pay off their loan early.
show more
show less
Product: Truist Home Equity
Comment
0
0
Sharon Bruce @Sharon_Bruce53
Report Abuse
1 Star Rating
If I could give a negative star I would! My daughter-in-law inherited a house from her stepfather after his death. They refuse to return the escrow money of $1,907.00 after I paid the loan off on December 2, 2024. She has sent them all the paperwork multiple times and yet they claim they need more documentation. She has emailed them, faxed them, and still no refund. We are tired of their evasiveness and want them to send her the check. I reported them to the BBB recently. They show no compassion for the survivors related to the original loan account. Why would anyone want to do business with this bank, given its terrible rating? I am very frustrated with this bank. They won't even take her calls anymore; that's why I am writing this. We are owed $1,907.00 and want this resolved as soon as possible. If you are considering doing business with this bank, think carefully, as they seem not to care about their customers, only about their money from loans.
show more
show less
Product: Truist Home Equity
Comment
0
0
terrywoods795 @terrywoods795
Report Abuse
1 Star Rating
$720 gone in fees. Wow, just wow! Never again. The story is too long to tell and involves nobody telling me about these fees after I sold my home and moved. This 'bank' charged me $30 a month for two years and I wasn't even receiving statements. I can't even put bad words in here because this site CENSORS!!!!
show more
show less
Product: Truist Home Equity
Comment
0
0
Alen Delic @delic_allstar
Report Abuse
1 Star Rating
It cost me nearly $50,000 on my loan when I was trying to find out the payoff amount for it. Those people wouldn't even let me find my own information and also just connected me to a lawyer. I've never missed a payment in 17 years.
show more
show less
Product: Truist Home Equity
Comment
0
0
melissa1975tb @melissa1975tb
Report Abuse
1 Star Rating
My mortgage was purchased by Truist from my original mortgage company. It has been nothing but headaches ever since. This is the worst bank I have ever dealt with in my 30+ years as an adult. If you bank with them you will have problems.
show more
show less
Product: Truist Home Equity
Comment
1
0
Review Truist Home Equity Loans
Truist Home Equity Loans Q&A
Get answers to your questions about Truist Home Equity Loans below. Editorial and user-generated content is not provided, reviewed or endorsed by this issuer. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Ad Disclosure:
Certain offers that appear on this site originate from paying advertisers. For full transparency, here is a list of our
current
advertisers.
Advertisers compensate WalletHub when you click on a link, or your application is approved, or your account is opened.
Advertising impacts how and where offers appear on this site (including, for example, the order in
which they appear and their prevalence). At WalletHub, we try to list as many credit card offers as possible
and currently have more than 1,500 offers, but we do not list all available offers or financial service companies.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does
not impact WalletHub's editorial content including our best credit card picks, reviews, ratings and opinions. Those
are completely independent and not provided, commissioned, or endorsed by any issuer, as our editors follow a strict
editorial policy.
WalletHub is not a financial advisor. Our goal is to provide you with top-notch
content, data, and tools. You are responsible for deciding what financial products and providers are best
for your needs.
Irrespective of whether an institution or professional is a paid
advertiser, the presence of information on WalletHub does not constitute a referral or endorsement of the
institution or professional by us or vice versa.
We work hard to show you up-to-date product terms, however, this information does
not originate from us and thus, we do not guarantee its accuracy.
Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering
institution. Please let us
know if you notice any differences.
Want more options?WalletHub makes it easy to compare Home Equity Loans across many companies.
