Truist Home Equity Loans

Horrible. They said we could get this done quickly with our great score and large equity in the house Turns out 3 weeks later they approved us for 1 third of what we needed. Will not be doing business with them.

We worked with this bank for years . We was able to use the credit for many things over the years even my daughters teeth. They have been a great partner in my success.

Truist Bank - WARNING

Do not under any circumstances bank with Truist. They have the worst customer service I have ever dealt with in my life. I am not even going to reiterate the multitude of issues I had during the beginning of the merger between Suntrust and BB&T. However, I will make the point that I was with Suntrust before they or BB&T even existed.

First, I have a letter from them telling me at the beginning of their merger, they were changing my accounts to a new account that did not charge late fees, overdraft fees, etc. I actually received this letter the very day I had an auto draft coming out of my account and was planning to go make a deposit to cover it. I am disabled and often not feeling well, so I thought, since I will no longer be charged any type of fee for overdrafts (up to $100), I would wait until the following day, when I hoped I would feel better.

The following day when I pulled up my account, there was a fee on my account. The short story is that I called numerous times and also spoke with someone on their chat line. They refused to refund the fee, telling me the letter was a fraudulent letter, keeping me on hold for over an hour at a time, and ultimately hanging up on me, after I had spent almost 10 hours on the phone with them. I do want to note however, one of the persons I spoke with on chat did admit to me that they were having a huge issue within their legal department because of these letters, and many people had been complaining about this exact same issue. I have a screen shot of this as proof of her statement to me about this problem.

Additionally, even though I had never been late on my car loan, HELOC or mortgage payment with them, they raised my interest rate on my HELOC THREE times in a three month period, and cut off my access to the equity in the account. It now stands at almost 11%. This is the most ridiculous abuse of power I have ever seen within a financial institution. I am on disability and cannot possibly afford the monthly payment at this ridiculous rate.

I tried to remedy this situation by scheduling a call with one of their specialists, in order to modify the rate, payment, length, anything that would help me to fulfill my payment obligation. Needless to say, they never called at the appointed time. I tried to call them and ended up on the phone for almost two hours, being transferred to several different departments, and ultimately spoke to 8 people, none of whom would/could help me.

I am so angry and disgusted by this total lack of support and concern in helping me to resolve this issue. I was the one who tried to be proactive in making sure I would be able to pay my loan without defaulting, and I cannot get anyone within their company to help me at all.

Truist is the absolute worst financial institution I have ever dealt with, since I opened my first account over 35 years ago. To put it simply, they lie, steal from clients in the form of unjustified fees/fines and have a total disregard for loyal clientele who need assistance to fulfill their obligation in paying on their accounts.

I have already closed all of my checking and saving accounts with them and will be refinancing my loans with other institutions, once the economy stabilizes again.

Do not under any circumstance trust Truist to look out for their clients' best interests.

Stay away from this bank. They play with you payment so it's always applied to the lowest interest no matter where you made the payment. Stay away

I Applied for a home equity line of credit August 1st 2022 and Still have not closed yet! After going round and round with this loan officer we have been lied to weekly or just not received any response from him for weeks. The last 3 weeks we were told that we were ready to close and would get back to us with the details. Last Wednesday we were told that our closing documents would be overnighted and we still have not received them. I guess the next step is to report them to Dept. Of Commerce, div. Of financial institutions!

HORRIBLE bank, extremely disappointed, they have handled my HELOC advances horribly!!! I’m paying a higher interest rate because of their mistakes! Customer service fixes nothing!!! All they say is “sorry” and “we understand your frustration” . DO NOT USE TRUIST BANK!!!! Believe ALL the other reviews. Yes, they are that bad. I can not believe a bank of this “magnitude” is so bad. DO NOT DO NOT USE TRUIST!! I have had a terrible and frustrating experience. I am so disappointed and upset that I even signed up to this site so I can leave a review.

Suntrust was bought out by Truist and I had a HELOC with Suntrust. This was an interest only account in which I had an automatic debit from my account paid to the monthly well over the interest only amount. There had been nothing but problems since the account was moved to Truist. First of all their customer service is horrible with wait times as much as 45 minutes. This has improved as the issues of the merger supposedly are being resovled. I still have questions about this HELOC and getting straight answers has not been possible. Met with a local bank representative with questions r egarding charges on my statement. the person that handles HELOC's was not in that branch that day so after not getting the answers to my questions I made an appt with her the following week. The day before this appointment another person called to cancel the appointment. I asked to make another appointment and was told they do not know when the person that handles the HELOC"S would be in that branch. ( the week before her schedule was available when I made the original appointment). I asked that the HELOC representative call me so I can make an appointment with her. Well, 2 weeks have passed and no reponse. I would not recommend banking with Truist The service has been extremely frustrating and not acceptable.

If I could give Truist negative stars I would. And a lot of them as well.
I have been a customer of BB&T for over twenty years when they were purchased by Truist.
I applied for a HELOC after BB&T got changed over assuming there would be issues during the transition. I applied online. They responded within 24 hours and requested my follow up documentation (W-2's and so on) which I provided within 24 hours of their response. They asked several questions on how I wanted to set up the loan, which I replied to the same day. The next day they made a recommend change, which I accepted the same day.
They provided me with a tentative approval pending the valuation of the property and title search. They also gave me the name of a banker at a local branch who would be in touch with me.
Then nothing. For three weeks I heard nothing from them at all.
So I called the local contact and left a message. Got no response for three days so I called and left another message. Again, no response so I called back and when they asked if I wanted to leave a message I said it was my third time calling and had not gotten a response. "Oh, she won't be responding for a while, she's on maternity leave for eight weeks." SERIOUSLY?? Why would you ask people to leave a message for someone who is out for eight weeks???
I asked if anyone was taking over for her while she was out, which there was and I left them a message.
In the meantime I contacted the online group the application originated with and complained that I had not heard from anyone.
They responded all surprised that this was an issue.
The local branch person contacted me, I explained my displeasure with the lack of a response and she said she would look into it.
She found the application and said they were waiting for my attorney to do the title search. I contacted my attorney to find out the hold up.
They told me Truist had contacted them and told them I was not using them, even though I had provided them as my attorney choice. Otherwise, how would Truist have known to call them?
I told them nothing had changed and they apologized and said they would have it done in two business days.
A week later, I was able to reach the local contact who said the title search had come back clean, the value of the property was fine for the amount I wanted to borrow, but she had been told by the online group this was not her loan and she had to stop working on it.
She contacted them, told them that I was ready to close and recommended moving forward as quickly as possible given all the delays that had occurred so far.
I heard nothing for another week.
I contacted the online group and asked them to explain what the hold up was as we were now two months into the process.
They wrote back and claimed I had not accepted the change request they had sent out seven weeks earlier, which I had done. If I had not, they would never have proceeded with the appraisal request.
These people could not care less about customer service or the fact that I have been a loyal customer of the bank they purchased for two decades.
I am now looking for another bank to work with because these people do not deserve my business or anyone else's.

I am now into my 4th week of waiting for a Home Equity Line of Credit. The process has been awful. No one can provide me a check-list of what is needed, so I keep going back to give more information. The nice bank representative says this is the first one of these she has done since SunTrust had a separate division. Now local bank reps have to do it. She said she "is learning with me." I don't go to a bank to be part of a learning opportunity. She once had a person with knowledge about my questions on the line but that person refused to be put on speaker and then the representative lost the call and we couldn't get back without a long wait in the queue. I have an 830 credit rating, I have no credit card or auto debt, just a mortgage. This should have been a couple day process. The upshot is that I am cancelling the application (even though I am told I have been approved) and moving all of my money to my other bank (BoA). And we had been SunTrust customers for more than 25 years.

Truist Bank systems for contacting anyone to help is set up so it's almost impossible. There are no customer service emails listed anywhere on Truist.com to send inquiries. There is an automated messaging system where you can post questions and in response they say you can check back in the messaging center for answers within a few business days however after numerous questions forwarded I have never received a response. When trying to reach a specific department, Personal Loan Department in my case, there is no option to leave your number in a queue where they will call you back and no estimated wait time is given. What you do get is an automated message that says "Thank you for your patience, someone will be with you momentarily". 3 separate calls and the wait times exceeded an hour each which is far from momentarily.
When I did get to speak to someone regarding my personal loan I was told they couldn't assist me and had to forward me to the correct department which put me back into a long wait with no indication of how long the wait would be. Before hanging up the representative said I could find the information I was looking for online or go to a local branch for assistance. BOTH those suggestions were wrong. Going into the local branch I was told I could not access the information I needed online AND they could not assist me with this information and that they would have to call the same number I had been calling again putting me in a position where I would have to wait for an undetermined amount of time. I was amazed that a branch had no direct lines to call their own company for answers. By the time I was able to speak to someone that could assist me and provide me with the required documentation I needed I had spent between 3-4 hours on the phone and another 1-2 hours driving to, waiting and driving back from a local branch. How any multi-billion dollar corporation thinks that it is acceptable for a customer to spend 4+ hours to obtain one simple document is ridiculous. I've already refinanced my mortgage so I don't have to deal with this complete failure of customer service again.