Bank of America Mortgage Rates

Back in 2009 when all the houses were in that bubble that was upside down value. Well I forget the company name, but it was on TV, they were saying they can help you with your payments for free or even wiping them out. Well it was not for free, had to pay B of A over $2000 and my loan percentage jumped to 4.5 by the end of this arm loan that now was for 40 years.

Absolute WORST mortgage experience ever. They have an online loan navigator that made me upload duplicate documents multiple times and even asked me to send SSN data over emails!! They made mistake after mistake and never apologized. They mistakenly looked for income versus assets to secure a very small mortgage then refused it based on my income!! I will buy my home another way but I will not forget how I was treated by this institution.

Bank of America is not applying my mortgage payments in a timely fashion. BOA mortgage payments are being delivered to BOA through my MAZUMA Bank account. And BOA is "refusing" to apply the payment(s)

02/03/2023 Bank of America one two talks about check fraud. I have sent two checks for August 2022 that has CLEARED, but you never applied the funds toward my mortgage. And NO I will not be calling for any reason and I will not be sending proof from Mazuma. BOA HAS NOT APPLIED TWO PAYMENTS TO MY ACCOUNT THAT DATES BACK TO AUGUST 2022. AND THOSE PAYMENTS DO NOT APPEAR ON THE PAYMENT RECORDS LISTED ON THE BOA MORTGAGE ACCOUNT. BUT THEY HAVE CLEARED FROM MY MAZUMA ACCOUNT.

The worst bank ever !!! I banked with them for 20 years, they close my ACOUNT without notifying me, not giving me a reason.My direct deposit hit the same day that my account was canceled and they told me they will mail my funds out Dec14th won’t give me any answers

I sincerely want to appreciate BOA for a long-term period of serving customers such as myself nothing but industry leading banking excellent experience. I recently refinanced my home with them and the process was a breeze. Got me a credit boost done on my profile by Credit Boost Helpers that attracted good interest rate..

I have nothing but good things to say about Bank Of America in regards to them being who my mortgage is through. I have been a satisfied customer of theirs for over 20 years now and would definitely recommend to others.

I've banked with BofA for over thirty years, no problem. I went in for a HELOC and after a very long waiting period, I was told that my credit history didn't date back more than 24 months. I'm in my 60s with three homes, a number of cars owned/leased, and countless credit cards. There was no follow-through, no explanation, and a special mention to the language-impaired Charles Dotson for being absolutely unintelligible and unhelpful.

I turned around with another bank and got the HELOC (better deal) in a matter of three weeks.

Outstanding..first mortgage experience. At the time applied, had a so-so credit rating, found BoA helpful with the first time homebuyer program.

This is the worst financial institution in the entire country. I have no idea how this company avoids criticism from the regulatory authorities. My recent disaster was a misfortune to apply for a HELOC loan. Four to five months to underwrite and approve a small HELOC loan. How is this policy in line with the bank’s CRA obligations to public when a consumer is asked to wait so long for one of the more simple loan request? They don’t say NO. They make it so difficult people just don’t apply! How is that meeting CRA?

Quentin

After several phone calls to several BOA reps ( I even asked for a manager but there was none ), I sent this email on June 23, 2022 to the Escrow Dept. as instructed by one of the people I spoke to who was certain I had no idea what I was talking about. To this day I have not had a response to my email.

Dear Escrow Team,

My town taxes, $297.27 were due 9/21/21 and are to be paid annually, not semi-annually. So, when BOA only paid $148.64 on 9/10/21 to the Town , it left a balance of $148.63.

On February 28th, 2022, my HELOC bank notified me that I was delinquent on my property taxes. I called the Town and was told that Bank of America had only paid half the taxes and that I would be sent to collections the following day. I made a payment of $152.57 (includes late fee) to the Town over the phone with a credit card to stop the process. I then called BOA and spoke to a representative that told me it would be reviewed and a refund would be sent out in 4 to 6 weeks.

I called BOA again in April to see where my refund was and was told there was no record of my call. I explained the whole process again and was given a reference #. Again I was told it would take 4 to 6 weeks to get a refund.

I called BOA again on June 16th and was told the account was showing the transaction was complete, but there was no mention of my refund. I spoke to a rep and she said she would have it expedited and that if I called back the following week it would be resolved.

I called BOA again, June 22nd, I spoke to another rep who placed me on hold for a long time and I accidently hung up trying to put the call on speaker.
I called back and spoke to a gentleman in Texas who told me the issue had been resolved and the refund of $43.13 was being mailed to me out of my Escrow account as an overpayment. I asked why they were only sending me $43.13 when I paid $152.57 out of my pocket to pay the taxes the bank failed to pay. He tried to explain to me that the bank had reviewed my case and that the $43.13 was the settlement for my case number. I told him, there was no way I should only be getting $43.13 when I paid $152.57. He assured me I was not understanding the decision and suggested I email you so I would be able to understand how a payment of $152.57 on my part was reduced to $43.13 refund on your part.

So, please, enlighten me as to how this is possible. I would like to see the math on this. I would also like to know why my escrow payment was lowered this year coming.