Chase Mortgage Rates

Been very helpful and easy to wrk with.

This is the worst bank ever. I have been with chase since 2011. Made a mortgage payment every month on time from the app this month chase decides they want to post it a sapphire account that I closed in 2014 0 balance since they card was not being used took my mortgage payment put it there and saying it was my error now this card doesn't show up it closed but they still credit the account 15 people later they don't know the right from the left can't do anything. Or can't find this account cause it's closed can't help but put in a claim that's going to take 10 plus days worst bank ever

Communication is nearly nonexistent. Telephone communication is nearly impossible and can be accomplished only if you have the patience to wait 20-25 minutes "on hold." Extremely poor customer service.

Excellent service on loan! They advised me a few years ago that my interest rate could be lowered to 2.5% from 5%. That saved me money on my loan.

Went with my bank for the purchase of my first home. Absolutely terrible experience. I was lied to about closing cost assistance and asked for more money the day before I was scheduled to close escrow, which happened 3 days late. Everyone blamed each other. No one took responsibility. My family was a wreck those 3 days and our movers were unavailable to help when I finally got the keys. I refinanced with Rocket to get a much lower interest rate, but then 2 years later Rocket sold my loan back to Chase. The only positive is that the loan is in my Chase banking app so payments are a breeze to make. Do not recommend for home loans.

Chase loan is great, it is easy to make payments and to see the payment account on the website. The people in the Chase bank are easy to work with as well.

No issues except payment went up 70.00 to fund the escrow account after transfer from first lender. No new increases. Their website for payments is basic but does the job.

I tried to refi 2 years ago but didn't qualify eventhough I have been paying more than the minimum since 2007
I think that's a way of keeping my rate high

I am not surprised chase is so low on ratings. I was a victim of their scam, I applied for a mortage, got conditionally approved by Savananah a week later she left a male took over but they were not offering the 1% buy down like Rocket was advertizing so I went with Rocket byt then came back to Chase to finish my already conditionally approved application not expired till January 03th 2023 but was told application was expired and new application needed, got a new team who promised to close in 3 weeks, they took $500 from my card then another $1, ordered appraisal way before conditonally approving me. A week later underwriting comes up with 12 new items first underwriter never asked and then its a while different story. Now I will loss 5k for DD money they promised they will close on time and then took $501 from me inaddition. Do you all even have a concience? How will you sleep at night knowing you made a client loss 5k in DD money all because of your fault. I only came back to chase since I knew I was already conditonal approved and had my items I was asked already laid out. You should not have ordered appraisal charge me before being newly conditionally approved then the broker barely sent me a causal email with list of new items like no courtesy no compassion and we are talking about a 310k home with 10% with someone who has 796 credit. I could not sleep, I emailed them back and forth, I was literally losing my mind during these inflation to loss $5501 in funds and loss the home its unbearable. I would not wish my thoughts and feelings to my worse enemy and I own a townhome out right I could have used to get equity, Chase assured me they wil close on this new purchase. I wish you all a happy holidays mine is definely gloomy and we wonder why folks kill themselves? Some underwriters and brokers have no courtesy whatsoever towards the clients, especially when you meet a good client don's take out your other frustratins on them making it hard for them to get a loan and have a home and be happy. I honestly think this new team I got my second go around came straight from....... They had 12 more items, how can two teams from the same company be so varied? It is mind blowing. A month ago I was conditionally approved and a month later I can not even be conditionally approved with the same everything? Unbelievable!!!!!!!

Had a lot of issues with the modification of my home and a lot of run a round. However, I battled thru and succeeded. The housing crisis was a nightmare.