Citizens Bank Mortgage Rates

If I could give a negative star I would. Their customer service is the worst I have ever experienced. Their calls constantly drop and their agents never call you back. They use agents who have deep accents and its nearly impossible to hear them. I am 100% disabled vet and pay no property taxes and each year they screw up my records forcing me to pay back into property taxes and it takes me months of calling and yelling at these inept people to fix my paperwork. This is the worst company ever. Stay away. You will regret going with this company if you have to contact their awful support.

Horrible Experience trying to purchase my first home. I’ve been a loyal customer with citizens bank and have multiple relationships with them. I tried to purchase a home and received a pre qualified letter. Then was contacted to provide additional information to get pre approval. The home loans specialist very rarely was in contact with me throughout the process and after multiple emails I received an email stating that
Tmore information was needed and to log in. I went back to log in and there was a denial letter, I tried to contact the Home loans specialist numerous times after that and never received a response. What a shame they didn’t want my business land didn’t feel that I was worthy enough to explain anything. This bank sucks.

Stay away from this technology challenged bank. Cant register online to pay my mortgage. I tired multiple computers and browsers. So I try calling, it is an hour wait EVERY TIME you call. First time I figure they were busy so hung up after 10min. Called back at night and since it took over an hour the mortgage department was closed. Called back in the morning and it was still an hour wait. If this is what their customer service is like, I'll never do business with them again.

Terrible customer service - they changed their online system and locked me out of my account. I called and spent almost two hours on hold to get it fixed, was told that is was fixed and would be working the next day. It wasn't. Tried several ways to not have to sit on hold for over an hour again, only to be told they can't help me any other way. They created the problem, but I have to waste my time (again) to try to get it fixed. No option for online chat, no option to schedule a call back, nothing. Just sit on hold and wait. Would take my business elsewhere in a minute.

HORRIBLE! I have been struggling the last couple years, I admit it. A lot of people have, but I don't want to blame that on someone else. I am not looking for pity. I was scheduling payments but the scheduled payments just got magically canceled, like 3 different times. No one tells you, I just noticed money was not being taken out of my bank account. Last year my escrow was calculated as if I was paying to separate home owners insurance accounts. My monthly payment suddenly increased by $400. I will take some blame, I switched home owners companies and did not notify them. Never switched companies before, did not know I needed to. NO effort to help me fix the issue. Almost killed me but I dealt with it for a full year. Told them multiple times this was a huge issue as to why my payments were late. Changes have now been made to their website and I can't make the new profile they require. I'm on hold for an hour now... again. When a payment is late you get a late fee, I get it, but today I realized also a separate inspection fee??? The person I made a payment to on the phone, since I could not log in, didn't know what it was and had to check. After a moment she tells me that they send someone by the house to make sure it is not abandoned, and I have been charged this fee in the past as well. What? I keep up with them, they know what is going on with me. I have seen no person, is someone creeping around my house and I haven't been told? Was almost there, almost caught up. How with this constant horse doo doo? I refinanced a few years ago to pay off student loans and got stuck with this company. Kicking myself in the butt every month, can not wait until I am in a position to refinance again... just to get another company.

Oh... and after being on hold for an hour to fix my login / profile issue I just got a message that they are having issues and can't complete my call. To call back later. Click...gone. I think I am going to go cry in my pillow.

My loan was sold to this bank. I have been extremely dissatisfied with them since we were transferred. I had paid the mortgage payment online with their portal, but apparently missed a number in the account information. They did not inform me of this at all, sent me receipts and confirmation emails saying my payment was successful, then applied a late fee and returned funds fee the day after the loan payment due date. Nobody informed me that there was an error with the payment I made online until after they charged me several penalties. I had no idea there was any issue with the payment due to the confirmations and receipts I received.

I had a very bad experience with loan officer Deborah L. Weete (NMLS ID# 267206). Not professional and honest and upfront. She lured me to apply for refinancing my home and later kept on adding additional fee and points. With this experience, I am closing ally my accounts with Citizens bank.

This bank is one of the worst institutions I have met in my life. They made me a problem and they don't want to help me solve it. All I need is a pay of in order to be able to do refinancing and as a result I lose money every month and I feel frustrated.

worst customer service experience. line always cuts off. they never call back. they don't help. they waste your time. I cant understand what they are saying, they are not clear and helpful. very difficult dealing with them.

Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did not honor. Do not do business with this company. They are the next Wells Fargo.