The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 09/26/2022.
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Citizens Bank
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4 Star Rating
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Citizens Bank Personal Loan Review
Citizens Bank offers personal loans with no fees and a relatively low APR, at 6.79% to 20.88%. These loans are best for people with fair-to-good credit, as people with excellent credit will be able to find slightly lower minimum rates elsewhere. Citizens Bank’s minimum credit score for personal loans is 680, which is just before the start of the good credit range. Another positive quality of Citizens Bank personal loans is that it’s possible to apply with a co-applicant, something many lenders don’t allow.
While Citizens Bank only has branches in 11 states, that won’t stop people in other states from qualifying for a loan. Citizens Bank has a national lending division called “Citizens One” with the same terms on personal loans.
Citizens Bank Personal Loan Review Highlights:
• Citizens Bank personal loan rates: 6.79% to 20.88%
• Loan amounts: $5,000 to $15,000
• Payoff timeline: 36 to 84 months
• Time for approval: 1 to 10 business days
• Time for funding: 3 to 6 business days
• Fees: None
• Credit score required: 680
• Other requirements: 18+ years old, U.S. citizen or permanent resident, SSN
• Co-applicants: Allowed
Citizens Bank personal loans offer many benefits with few drawbacks. Below, you can see how WalletHub rates Citizens Bank loans in three major categories: Terms, Requirements & Application, and Reviews & Transparency.
Account was paid on time has not been credited to my account and reduced my $20,000. Credit limit to $2500. charged a $35.00 dollar late charge talked to agent on phone and all was straightened out except I took a 31 point hit on my credit score and still awaiting a confirmation letter that was promised. 00000 stars.
Great terms and credit limit. Needs better mobile app, but website is very easy to use. Customer Support is outstanding. Would definitely recommend this bank.
Customer service is very rude they shouldn't be arguing with the customer they should be explaining and not trying to rush off the phone had problems with payments many times where they said they received it then they said they didn't ,called on many occasions and got different answers from different customer services got so peed off canceled out the credit card (Cashback). &even with atm cards they frozen my card on a weekend that left me embarrassed when I went to use it and even my cellphone was shut off because I make my monthly payments with the card and the card would not go threw for payment .. couldn't reach anyone over the weekend and when I did reach someone this is what was said" we froze it because we seen a suspicious charge... I said what charge ??they in return said 100 gallon of oil .. omg I use my ATM card all the time for bills just look at charges they get billed to my address, that was a poor excuse from them not even a text or call to question a charge ?!!!! Just shut me off on a weekend with no cell phone and no money ..!!!!!
Citizens Bank is the worst bank I have ever kept my finances in. The customer service is horrendous. I had a customer service agent get his attitude with me when it was the fault of the bank. He was sighing and acting as if he was more frustrated than me. For one, that is not the way anyone working customer service should be responding to criticism. I am a member service representative for a financial institution and I would never. Secondly, the wait time to even speak with a representative is outrageous. You have daily wait times of over an hour. They consistently have technical issues with mobile and online banking that cause you to not only not be able to access funds or make transfers, but that also cause you to incur fees with merchants. They don't depict accurate available balances that almost increase your chances of over drafting by 100% and then they charge you for it. On top of it all, they make it almost impossible to close your account. Please do not bank with Citizen. Stay away!
Terrible customer service, no credit card services capability in iPhone app, wait times on the phone have always been greater than 20 minutes, and online portal is frequently throwing errors of some sort. Difficult to pay online and even more difficult to pay by phone. Don’t understand how this company is still alive in this day and age with the antiquated back end user support that is provided. Please get better at what you do. Definitely will not be coming back.
Losing a 7 year customer today. You have fraud on your credit card, they will help you and replace card at no cost. BUT!!!!! Have a check stolen from you, you have to pay $35 to do anything about it, $35 for one small transaction change in their system which probably takes 5 minutes (I work in merchant services) is an absolute joke. I have a great savings sitting right at citizens and I will be switching my checking and savings account to another bank this week. No thanks. Also can barely understand what their reps are saying and they do they understand what we are saying here in America. That’s a shame when Americans here also need jobs but Citizen's only wants to pay $4 an hour to people in India. Business has been lost.
Doesn't deserve one star. I should have known this bank is not insured or meets standards of banking industry. Horrible customer service. They are amateurs . No knowledge of banking nonetheless customer service . Pompous, trained only to say sorry for your inconvenience. Stay away. I don't hold my car dealer for getting my loan at citizens . They are doing unethical things with customers money . Sad . Can't trust . Don't get involved . Horrible experience .
I live right around the block from greater Mack and Joanne Street in Saint Clair Shores Michigan, the ATM has not excepted cash in over a week I tried calling customer service but the clown didn’t answer the phone and customer service didn’t know anything nor did he care, I called the branch and made a complaint and asked them for a main number and all they had was customer service what kind of bank is this this is a joke, I’m pulling my money out and going to Huntington bank at least their ATM works and the branch manager doesn’t make excuses why doesn’t work, Maybe if not people pull your money from citizens Bank they’ll open their eyes and see the customers walk away
Stay away from this bank. I never asked to be their customer. They bought HSBC and start charging fees which I never paid before. I wanted to close my account and they keep having excuses every time. They dont let me close it and keep making me call back. I will never deal with this bank ever again in my life. I wish I could leave 0 stars.
The best Citizens Bank business credit card is the Citizens Bank Everyday Points® Business Mastercard® because it offers 3 points per $1 spent on all purchases. With this card, you also get 50,000 points after spending $5,000 in the first 90 days. Plus, the card has a $0 annual fee. However, this isn't your only option.
The Citizens Bank Everyday Points® Business Mastercard® offers 3 points per $1 spent on all purchases. The card also gives you 50,000 points after spending $5,000 in the first 90 days. The Citizens Bank Everyday Points® Business Mastercard® also comes with an intro APR of 0% for 6 months on purchases. The card's regular APR is 13.49% - 23.49% (V). This card has a $0 annual fee.
The Citizens Bank Business Platinum Mastercard® Credit Card offers an intro APR of 0% for 6 months on purchases. Plus, it has the potential for a lower regular APR than the Citizens Bank Everyday Points® Business Mastercard®. More specifically, the APR range of the Citizens Bank Business Platinum Mastercard® Credit Card is 10.49% - 21.49% (V). This card doesn't have rewards but it has a $0 annual fee.
While the Citizens Bank business credit cards have decent terms, they're not the best offers on the market. There are lots of really rewarding business credit cards available right now. For example, the Ink Business Preferred® Credit Card offers 1 - 3 points per $1 spent on purchases and an initial bonus of 100,000 points for spending $15,000 in the first 3 months.
You can redeem your Citizens Bank credit card rewards points by logging in to the Citizens Bank website. Then, just click on the rewards redemption option in the white box in the lower-right corner of the page.
Here's how to redeem your Citizens bank credit card rewards points:
Click on the grey arrow next to your Rewards Balance (located in a white box in the lower right corner) to view or redeem your points.
Redeem cash back rewards in increments of 25 points, at $1 per point.
Choose your redemption method between a statement credit applied to your credit card balance or a deposit into your Citizens bank personal checking, savings, or money market account.
If you have trouble redeeming your rewards points, call the Citizens Bank credit card Rewards Redemption Center at (855) 287-3910 (9am-9pm EST Monday through Friday and 10am-7pm EST on weekends). Or call the Citizens Bank customer service at (800) 684-2222, (7am-1am EST Monday through Friday and 7am-12am EST on weekends). You can also visit the bank's contact page for other ways to get in touch.
The easiest way you can reach the Citizens Bank credit card customer service is either online, by clicking on the “Contact Us” link at the top of the page or by calling (800) 922-9999. Ultimately, you could talk to a customer service representative in person at your nearest Citizens Bank branch.
Here's how you can reach the Citizens Bank credit card customer service:
Online:Log in to your Citizens Bank online account and chat with a representative by clicking on the "Contact Us" link at the top of the page.
Phone: To reach the Citizens Bank credit card customer service over the phone, just call (800) 922-9999. If you're already a customer, you can enter your credit card account number, or your Social Security Number. Alternately, you can just wait until you're connected to a live representative.
At a branch: You can also reach customer service by visiting your nearest Citizens Bank branch and talk to a customer care agent in person.
It's also worth checking out the Citizens Bank FAQ web page, in case your queries have already been addressed there.
Yes, you can refinance a Citizens Bank personal loan using either a new personal loan or a balance transfer credit card from a different lender. By paying off your remaining Citizens Bank balance with a new, lower-interest loan or credit card, you will shift what you owe to the new lender and save money on finance charges.
How to Refinance a Loan from Citizens Bank With a New Loan
Check your credit score. Checking your credit helps you see if you're able to get approved with the score you have or if you need to spend some time improving it. You can check your credit score for free on WalletHub.
Get pre-qualified (if possible). Pre-qualifying shows you which lenders may approve you and what rates may be available to you. You can pre-qualify with multiple lenders for free on WalletHub.
Apply for the new loan. You can apply for the loan online, in person or over the phone. You'll need to give the lender some personal information when you apply, like your name, address and date of birth. The lender will also need some financial information, like your employment status and income.
Wait for funds. You should get your loan within a few business days of being approved. The lender will either write you a paper check or do a bank transfer.
Pay off the old loan. Once you receive the money, you'll need to pay off the old loan.
Repay the new loan. After the old loan is paid off, you'll then need to repay the new loan. This could take a few months or years to do.
Refinancing a Loan from Citizens Bank With a Balance Transfer
The biggest difference between using a balance transfer credit card and a personal loan for refinancing is that many cards offer 0% introductory APRs. If you can pay off your loan before the introductory period ends, you won't have to pay interest.
You should refinance a personal loan from Citizens Bank if it saves you money. Ideally, your new loan or credit card should have a lower APR than your old loan. You can qualify for a lower APR if your credit score and overall financial situation are better than when you got the first loan.
Finally, it's worth noting that Citizens Bank does not offer personal loan refinancing services for its own loans. In other words, you can't use a Citizens Bank loan to pay off another Citizens Bank loan and get a lower interest rate in the process.
Here's how you can apply for a Citizens Bank credit card:
Online: Visit the Citizens Bank website and navigate to the credit cards section. From there, choose the card you would like to apply for and click on “Get Started” to be redirected to a secure online application form.
Over the phone: Call (888) 333-5145 and follow the prompts to get connected to a customer service representative.
In person: You can also apply for a credit card at any Citizens Bank branch during normal business hours.
You might also receive a pre-approved letter in the mail if Citizen Bank considers you eligible for one. Just keep in mind that being pre-approved doesn't guarantee your approval for the card. You might still get denied if you decide to apply.
