This review is for Citizen Access which is owned by Citizens Bank. In short.....STAY AWAY FROM THIS BANK ! Opening almost one million in CDs, because of the bank misinformation and outright deceit, has actually cost me a sizable amount of financial loss. Their customer service is completely non responsive and upon trying to contact upper management, which I did with good email addresses was met with silence.
They simply do not care and have a attitude which says “sue us, other than that go away”
I reached out to the COO and the Senior Vice President of retail consumer banking........silence, only a call center rep telling me to go away.
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Product: Citizens Bank Savings & CDs
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Reed Wazorko @reedw
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4 Star Rating
I have had this account for a little less than a year and I am satisfied with the experience. While the interest rates are lower than other banks, I have not incurred any maintainance fees or service charges on my account, unlike my previous account at Bank Of America. Overall, the customer support is great at my bank, although this may not be uniform with all other locations. Jason really makes transfers and all other account support easy and painless. Even with the low rates I am still VERY satisfied. Too often banks take advantage of their account holders and Citizens Bank's Saving Account does not.
I had a wonderful experience at my local Citizens branch (in Rhode Island) when I decided to sign up for a Roth IRA. The clerk clearly and thoroughly explained what each of my options were, along with the interest rates and availability for deposit of each kind of account. He helped me select the account that would work best for my schedule, and now I'm able to easily start saving for my retirement. Overall, I was very pleased with the customer service and information I was given, and I'd highly recommend this branch to anyone.
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Product: Citizens Bank Savings & CDs
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Jess @jranie22
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5 Star Rating
I have had a savings account with Citizen's Bank since I was about 16 years old, along with a checking account. The savings account is easily accessible, along with my checking. I have enjoyed having my savings account, especially for the overdraft features. When you don't have enough funds in your checking account, you can set your accounts up to automatically take from your savings instead of charging ridiculous overdraft fees. I am easily able to manage my account on their website, as well as transfer money in and out of the savings using their transfer tool. Very convenient.
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Product: Citizens Bank Savings & CDs
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Nick Stojsavljevic @healhawk
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4 Star Rating
I have held a Certificate of deposit at Citizens bank for about 3 years now. Even though Citizens Bank does not offer the highest rate on a CD they make up for it in customer service. Every time I have went in to renew my CD they are nothing but kind and helpful. When I go in I get to sit down with one of their representatives to discuss my options for CDs and they always try to find a way to get me the best rates possible. They also do not try and sell you something you don't need such as putting all of your money into a long term CD when you want a short term. Overall I would recommend Citizens Bank for their great customer service.
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Product: Citizens Bank Savings & CDs
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Jordan Selin @Gentleman912
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3 Star Rating
I have had this account for a while now and it's not a great account. The interest rate is lower than most I see out there. The fee is completely unnecessary when then actually enforce it and it was only penalizing my children with their small accounts until I helped them get over that two hundred mark. I only have to call and mention I'm thinking about switching banks and they waive the monthly fee. No minimum is nice because it has allowed us to open multiple of these account for our children. The account itself is far from one of the best out there but we stay because their service is great we have a lot tied up into this bank. If I were to do it over I would have chosen somewhere else to ope a savings at least a bank that hits the national average for interest rate on savings.
Overall I've had a great experience using Citizens bank as my primary bank over the past four years. The fees haven't been anything awful for both my checking and savings accounts. ATMs have also been generally available to me, although they were not present in New York City, so I found myself paying many fees during a recent trip there.
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Product: Citizens Bank Savings & CDs
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Review Citizens Bank Savings Accounts
Citizens Bank Savings Accounts Q&A
Get answers to your questions about Citizens Bank Savings Accounts below. For more general questions, visit our Answers section.
Yes, that is the amount required in order to avoid the monthly fee. You can find more details here: https://www.citizensbank.com/checking/overview.aspx.
No, instead Citizens Bank offers IRA CDs. Please find more details here: https://www.citizensbank.com/savings/savings-accounts/retirement-savings-plans/overview.aspx.
Unfortunately, if you close an interest-bearing Citizens money market account before interest is credited, you will not receive the accrued interest. For more information, please call customer service at 1-877-360-2472.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
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