The Citizens Bank Personal Loan may no longer be available to new applicants or we may no longer be able to obtain complete information related to this offer.
Pros
- Loans as high as $15,000
- Low income requirement: $24,000
- Few complaints
- No origination or prepayment fees
- No late fees
- Co-applicants allowed
Cons
- 680+ credit score required
- Funding can take up to 16 business days
Quick Review: Citizens Bank Citizens Bank personal loans are best for people with good credit, as Citizens Bank requires a credit score of 680 or higher to qualify. People with high credit scores could also receive interest rates as low as 6.79%. Plus, Citizens Bank offers loans of up to $15,000, with up to 84 months for payoff. The bank doesn’t charge any kind of fees on their loans, either.
Still, the interest rates on Citizens Bank personal loans start slightly higher than some competitors’ rates do. So people with the very best credit may have better alternatives. Citizens Bank’s customers certainly seem satisfied, though, having filed few complaints with regulators. One important detail to note is that Citizens Bank only has branches in 11 states, but they offer loans to people living in any state. If you live in a state where Citizens Bank does not have a branch, your loan will be through “Citizens One,” which is just the national lending division of the bank.
Below, you can learn more about Citizens Bank personal loans and see how WalletHub rates them in our three key categories: Terms, Requirements & Application, and Reviews & Transparency. You can also find out how Citizens Bank stacks up against the competition.
Citizens Bank Personal Loan Terms
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| APRs | 6.79% - 20.88% |
| Loan Amount | $5,000 - $15,000 |
| Loan Terms | 36, 48, 60, 72 or 84 months |
| Origination Fee | $0 |
| Prepayment Fee | $0 |
| Late Fee | $0 |
| Minimum Credit Score | Fair* |
| Minimum Income | $24,000 |
| Loan Purpose | Debt Consolidation, Home Improvement, Big Purchase |
| Time to Receive Loan Money | 4 - 16 business days |
| Other Requirements |
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Citizens Bank Personal Loan Rates, Fees & Other Terms
Category Rating: 92% (4.6 out of 5)
The APR range for Citizens Bank personal loans is 6.79% - 20.88%. Their minimum is a little higher than that of some competing lenders, which offer rates as low as 4% to 6% on personal loans. But their maximum is on the low side, as some lenders charge anywhere from 25% to 36%. The exact rate you get with Citizens Bank depends on a number of different considerations including your credit score, income and other debts. Citizens Bank personal loan interest rates are fixed. That means the interest rate will never change for the life of the loan.
There are no fees on Citizens Bank personal loans. You will not have to pay any kind of origination/application-processing fee. You won’t be penalized for paying off the loan early. And there won’t be a fee if you happen to miss a due date, though that definitely is not advised due to the potential credit score damage it can cause.
Naturally, Citizens Bank scores very well in this category due to their low rates and complete lack of fees. Their score is also boosted by the fact that they offer 36, 48, 60, 72 or 84 months to pay loans off. Their loan sizes are on the lower side, though, at only $5,000 - $15,000.
Citizens Bank Personal Loan Requirements
Category Rating: 76% (3.8 out of 5)
You will have difficulty qualifying for a Citizens Bank personal loan without a credit score of at least 680. That’s on the high end of what major lenders require. There is also a minimum income requirement of $24,000. That’s only the 27th percentile of income, meaning that 73 percent of U.S. adults have an income higher than $24,000.
Citizens Bank personal loans have a few other requirements. You must be the “age of majority” in your home state (almost always 18 years old) and either a U.S. citizen or permanent resident. You must also have a Social Security number. Citizens Bank allows co-applicants, which lets two people take joint responsibility for the loan.
You can get a Citizens Bank personal loan quote in “less than two minutes” online. It will not impact your credit. When it comes time to actually apply for a loan, you can do by phone (1-888-333-0104) or in one of Citizens Bank’s 11,000 branches. Citizens Bank only has branches in 11 states. But anyone in the U.S. can get a personal loan through them. People in states without branches will have their loans under the “Citizens One” brand name rather than Citizens Bank, though.
To check your Citizens Bank application status, log in to your online account. Or, provide your cell phone number on the application and elect to receive updates through text.
Citizens Bank gets credit for giving borrowers multiple ways to apply and for allowing co-applicants, which is not especially common. They also earn points for having pre-qualification, though they lose a few for not allowing people to apply with alternatives to an SSN.
Citizens Bank Personal Loan Reviews & Transparency
Category Rating: 66% (3.3 out of 5)
- Better Business Bureau: Citizens Bank does not have BBB accreditation. Its BBB rating is an A+, though.
- Consumer Financial Protection Bureau: The CFPB complaint records include around 110 complaints about Citizens Bank personal loans. Complaints include people thinking they were denied unjustly or having difficulty applying. Citizens Bank has always responded to complaints in a “timely” manner.
- WalletHub: Citizens Bank has an average user rating of 3.8/5 across roughly 1,400 reviews.
- Transparency: Citizens Bank clearly displays their personal loan terms online. The bank is also very clear about the minimum requirements for approval.
Citizens Bank deserves a decent score because they are very honest with consumers and have a positive reputation. However, the number of complaints about their loans holds them back a bit.
Summary: Citizens Bank Personal Loans Scores by Review Category
| Category | Score |
|---|---|
| Rates, Fees & Other Terms | 4.6/5 |
| Requirements & Application Info | 3.8/5 |
| Reviews & Transparency | 3.3/5 |
| OVERALL | 11.7/15 |
Citizens Bank Personal Loans vs. Popular Competitors
| Info | Citizens Bank | Discover | SoFi® |
|---|---|---|---|
| Reviews | |||
| APRs | 6.79% - 20.88% | 7.99% - 24.99% | 7.74% - 35.49% Fixed APR with all discounts** |
| Loan Amounts | $5,000 - $15,000 | $2,500 - $40,000 | $5,000 - $100,000 |
| Loan Terms | 36, 48, 60, 72 or 84 months | 36, 48, 60, 72 or 84 months | 24 - 84 months |
| Minimum Credit Score | Fair* | Fair* | Fair* |
| Winner |  SoFi® | ||
**SoFi Personal Loan Disclosure
Fixed rates from 7.74% APR to 35.49% APR. APR reflect the 0.25% autopay interest rate discount and a 0.25% SoFi Plus interest rate discount.
SoFi Platform personal loans are made either by SoFi Bank, N.A. or, Cross River Bank, a New Jersey State Chartered Commercial Bank, operating from its Delaware branch, Member FDIC, Equal Housing Lender. SoFi may receive compensation if you take out a loan originated by Cross River Bank. These rate ranges are current as of 03/24/26 and are subject to change without notice. Not all rates and amounts available in all states. See SoFi Personal Loan eligibility details at https://www.sofi.com/eligibility-criteria/#eligibility-personal. Not all applicants qualify for the lowest rate. Lowest rates reserved for the most creditworthy borrowers. Your actual rate will be within the range of rates listed above and will depend on a variety of factors, including evaluation of your credit worthiness, income, and other factors.
Loan amounts range from $5,000–$100,000. The APR is the cost of credit as a yearly rate and reflects both your interest rate and an origination fee of 9.99% of your loan amount for Cross River Bank originated loans which will be deducted from any loan proceeds you receive and for SoFi Bank originated loans have an origination fee of 0%-7%, will be deducted from any loan proceeds you receive.
Autopay: The SoFi 0.25% autopay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account. Autopay is not required to receive a loan from SoFi.
SoFi Plus Discount: SoFi Plus members are eligible for an interest rate reduction of 0.25% on a Personal Loan. To be eligible for the discount, you must meet the SoFi Plus eligibility criteria within 31 days of the funding of your loan. For complete SoFi Plus eligibility, please see the SoFi Plus terms. When you enroll in SoFi Plus, the discount will lower the interest rate that applies to your loan only during periods in which you are enrolled in SoFi Plus. The discount will be removed during periods in which SoFi determines you are not enrolled in SoFi Plus. Each time your loan is re-amortized, your monthly payment amount will change based upon the interest rate that was in place. SoFi reserves the right to change or terminate this offer for unenrolled participants at any time. You are not required to enroll in SoFi Plus to be eligible for Loan approval.
Direct Deposit Discount: To be eligible to receive an additional (0.25%) interest rate reduction on your Personal Loan (your “Loan”), you must set up Direct deposit with a SoFi Checking and Savings account offered by SoFi Bank, N.A., or enroll in SoFi Plus by paying the SoFi Plus Subscription Fee, all within 30 days of the funding of your Loan. Once eligible, you will receive this discount during periods in which you have enabled Direct Deposit to an eligible Direct Deposit Account in accordance with SoFi’s reasonable procedures and requirements to be determined at SoFi’s sole discretion, or during periods in which SoFi successfully receives payment of the SoFi Plus Subscription Fee. This discount will be lost during periods in which SoFi determines you have turned off Direct Deposit to your Checking and Savings account or in which you have not paid for the SoFi Plus Subscription Fee. You are not required to enroll in Direct Deposit or to pay the SoFi Plus Subscription Fee to receive a Loan.
Direct Pay: Terms and conditions apply. Offer good for personal loan customers with credit cards and personal loans in their name only and subject to lender approval. To receive the offer, you must: (1) register and/or apply through this landing page; (2) complete a loan application with SoFi within 90 days of your application submit date; (3) meet SoFi’s underwriting criteria; (4) apply 50% or more of your loan proceeds directly to your lenders/creditors. Once conditions are met and the loan has been disbursed, the interest rate shown in the Final Disclosure Statement will include an additional 0.25% rate discount. SoFi reserves the right to change or terminate the Direct Pay Rate Discount Program to unenrolled participants at any time with or without notice. It takes about 3 business days for your creditor/lender to receive payment after your loan is signed. You will be responsible for making all required payments to avoid credit card and other loan fees.
To check the rates and terms you may qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
Terms and conditions apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status, be residing in the U.S., and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates at the time of application and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, income, and other factors. If SoFi is unable to offer you a loan but matches you for a loan with a participating bank, then your rate may be outside the range of rates listed above. Rates and Terms are subject to change at any time without notice. SoFi Personal Loans can be used for any lawful personal, family, or household purposes and may not be used for post-secondary education expenses. Minimum loan amount is $5,000. The average of SoFi Personal Loans funded in 2024 was around $33K. Information current as of 03/24/26. SoFi Personal Loans originated by SoFi Bank, N.A. Member FDIC. NMLS #696891 (www.nmlsconsumeraccess.org). See SoFi.com/legal for state-specific license details. See SoFi.com/eligibility for details and state restrictions.
Methodology
In order to provide the most accurate Citizens Bank personal loan review, WalletHub used 17 key metrics grouped into three overall sections: Terms, Requirements & Application, and Reviews & Transparency. We rated each section on a scale of 0 to 5, with 5 being the best, and then averaged the scores of the three sections to produce an overall rating for the loan.
- The “Terms” section includes information about how expensive the loan is, including rates and fees. It also takes into consideration how much consumers can borrow and how quickly they must pay it back. For companies where APR and fee ranges differ greatly by state, we used data from the most populous state serviced by the company. Citizens Bank personal loan terms do not fluctuate significantly by state, however.
- The “Requirements & Application” section examines how easy it is to apply for a loan and how long it takes to receive the money. It also looks at exactly who is eligible to apply.
- The “Reviews & Transparency” section measures the loan provider’s reputation as well as how clearly the lender discloses its terms and requirements. This takes into account user reviews and information from watchdog organizations.
The average of these three scores reflects how close a loan offer is to WalletHub’s definition of a 5-star loan. For more information, please read WalletHub’s full methodology.
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