Northwest Bank Mortgage Rates

Terrible bank. Have a loan through them and haven't missed a payment, even paid extra and they won't help me out at all. Wanted to switch my pay date on my loan by 2 weeks and they refused. My house is almost paid for and they won't let me take 10 grand out. As soon as my house is paid for I an dumping this bank. Hopefully, by next June!!

Possibly the worst customer service I've experienced with a bank. Worse that a cable company. Each customer serivce member shifts blame for their mistakes. Live chat will just end if they can't help you, Online message has a 5-6 days response time and calling is usless. Go elsewhere for your loan servicing.

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We have been customers for years unfortunately we have a mortgage home equity loan and a credit card at north Bank. Since they’re all due around the same time I called to see if they would work with me on a different date. I’ve never missed a payment but they would NOT work with me. They only wanted me to refinance. They would prefer to charge me a late fee every month than to work with me.

We recently sold a rental property and their loan department paid off the wrong loan on an entirely different property. They then lied and said it was the title company's fault for putting in the wrong loan number. (Loan number was provided by bank) They then placed the loan that should have been paid off from the sold property in collections for non-payment. It took us two months to get them to fix their errors. We have since closed all accounts with this bank. I would not trust them to add 2+2. They are not professional, polite or even close to accurate in handling simple matters that need their careful attention. Sometimes it isn't what happens, it's how the mistake is handled afterwards. Their behavior was appalling. Completely dis-satisfied. Their Corporate office staff is as inefficient as is their bank Manager at the Chestnut Commons branch. I would recommend building a banking relationship where you matter. That is a change we have made and are very happy we did.

Omg what a worthless bank. We like mutual they were easy to work with and did their job. We r in the process of buying a new home and decided to use northwest. We figured it would be like working with mutual what a joke. If we were not so far into the process we would go to another bank. These people are aweful. Dont use them save yourself the stress and go somewhere else.

Northwest Bank has not been as easy to work with as were hoping or expected them to be. However, I was with Lorain National Bank before Northwest bought them out. I'll keep giving them a chance for now.

Go to any other bank if you are looking for a home loan. The Warren office has way too many people involved in the process and they caused our closing to be much later than we needed. We were bounced around from person to person and they never knew what the previous people had done. Each time we were shifted to the next person it was like starting all over again. They should have left the loans to the individual branches. The people at the Bradford branch were wonderful which is why I chose them but sadly, everything is handled at the overcrowded and confused Warren branch. They couldn't have done worse if they tried. They knew from the beginning that we were on a strict but easily doable time frame but they dragged their heels every step of the way. Their communication practices are abysmal. When they finally do respond, they push out an email at the very end of the day which causes further delay and frustration. I strongly recommend that you find any other bank if you are buying a house. These people mishandled everything as soon as the Warren branch got involved. They turned our home purchase into a nightmare. My credit is excellent and we put down much more than the typical 20 percent. I shudder to think how they would treat someone with just decent credit and a standard down payment. Steer clear of this bank for loans. I wish I had because they caused us to miss our deadline due to their incompetence.