PNC Mortgage Rates

Do not use for a Mortgage Loan. The Underwriter makes up their own rules and qualifications for your loan to be approved. You may be told that everything is going well by your loan officer and start paying for things and even have to provide more documents and information, just to make the underwriter happy, even though you provided the information already or who they may need to contact to verify, the Underwriter will decide will on what they want to accept or spend time to verify and will not communicate with the loan officer. We missed our deadline dealing with PNC and their underwriter not accepting a non taxable documented employment with years of documentation. We paid for the appraisal and other needed things a week before the deadline and our loan officer could not get the underwriter to update them on anything causing for their boss to get involved until our loan officer told us that we need to go look elsewhere because the underwriter wasn't going to approve us, even though his boss said all our information and documentation was good. Our loan officer was told prior to us paying for the appraisal that our file was good to go by the Underwriter but a week later, no communication until a few days after the deadline has passed. When brought to PNC about their failures on how this was handled, and requesting compensation for the appraisal, PNC saw not issues with what occurred after doing a "lengthy" investigation and refused the request. Getting denied for a loan is part of the game, but lack of communication, being told inconsistent information and even being told by the company's loan officer to go look at another company and apologizing for how the Underwriter handled our file, are all red flags as to why you should not use PNC for a mortgage loan.

Customer service is a joke! Never had any issues with payments until our mortgage was taken on by this bank. I wished there was something that could be done. I manage my mothers accounts and she has never has late payments. Her payments get reversed, she is then charged a late fee, she gets returned check fees. We called and they say its a system error on their part they waive a fee or 2 and then proceed to do the same the next month all while reporting late payments to the credit bureaus. They say to send everything in writing and you don and notices are left without response. ITs outrageous and now she won't qualify to refinance with another company because her credit went done. What can one do about this nonsense of a bank? we are outraged and can't seem to do anything about it!

Always working to help us out. Great company to do business with. I would recommend to everyone to finance with pcn. Looking forward to future business ventures

Very good first time owner program. You're able to select your payment date and also set up automatic draft from your pnc account. Customer service is excellent!

By accident I paid twice for my mortgage payments, when I called couple times ,even came to local PNC asked for the refund , they told me different answers. I am waiting for a month still I didn’t not see my refund. Bad services

PNC does what they should do. Send bills that are accurate, and track our payments properly, including our extra payments toward loan principle.

Great rates, good service. PNC have excellent mortgage products, flexible, tailored and satisfactory. I recommend PNC for mortgages and all types of Home Equity financing.

INCOMPETENT, SLOW, UNACCOUNTABLE, FRUSTRATING CUSTOMER SERVICE. I had a mortgage with Compass, which became BBVA, which then became PNC. I subsequently refinanced the mortgage with another bank and then called October 2021 to close the remaining checking account. After now 9 phone calls and multiple emails, over 6 MONTHS, I have not received the funds. A representative explained that one check was sent to the wrong address, where I had never lived. On February 15, a representative stated the check would be re-issued. On March 14, they stated the check had not been sent. They asked me again to confirm my “new “address but I explained my address is the same as the mortgage address. They stated somebody would call me to confirm my address that day and agreed to my request to send the check express mail. On March 16, I received another call stating that my check had not been sent. They called again stating that it was sent regular mail, not honoring my request for overnight service with tracking.

PNC has treated me very well with my mortgage. They were very willing to help me with payments when I lost my job because of Covid. Very patient in helping me keep my home.

They are very helpful and understanding . Especially during this Covid crisis they have been very helpful . Thanks to PNC Bank many Customers will be satisfied