San Diego County Credit Union Mortgage Rates

I had a mortgage with this company and paid it off as quickly as possible because of how difficult they were. Initially, during my real estate purchase which included a 1031 exchange, they upped the interest rate on me mid-escrow. They totally had me over the barrel as I couldn’t risk losing my 1031 exchange mid-escrow. Also, they would not allow paying extra principal payments online. I had to walk in my extra principal payments each month to the branch. The last straw was when they added $1100+ to the balance of my loan without informing me. When I brought it to their attention and asked why, I was told they did an audit and found that some of my extra principal payments were not figured right and they needed to add the interest back (without informing me). Their explanation made no sense as they supposedly thought just three out of dozens of extra principal payments (which were all paid the same) were in need of refiguring. All of these are shady practices and may even be illegal. I had a lot going on in my life at that time so didn’t have the energy to fight with them on these practices. I will never apply for a mortgage with SDCCU again!

You wrote a review for San Diego County Credit Union 4 minutes ago
1.0 star rating 5/26/2021
I've been a member for 27 years and customer service has never been this bad. I recently refinanced my mortgage with SDCCU for my second home(cabin), with a cash-out.

The whole process was marred by poor communication and delay.

The original mortgage was held by SDCCU, so I thought the process would be easy and streamlined.

No.

My loan officer was not timely in responding to my inquiries and at one point was out of the office for a week. He kept promising to let me know when documents were ready for my review, but then I would check my account and documents had been sitting there for days, with no emailed notice from him.

The loan department is such a mess that they recently outsourced the loan services to a third party provider.

My loan closed, interest started accruing, but disbursement took three days because someone "forgot" to arrange for the wiring of cash out funds to my account. I had to call. Meanwhile, SDCCU pockets the interest for these three days. Additionally, SDDCU double dipped and charged me interest on the original mortgage and the new mortgage for an overlap of seven days (a couple days is understandable if it's a different institution and there's a delay in payoff). Finally, SDCCU charged me twice for the wiring fee (it's the little things like that add up).

I would not recommend SDCCU for home loans / refinance.

I've used Quicken Loans, Union Bank, and AmeriHome in the past, and never had these issues.

Still, no one has returned my calls or emails to explain what happened.

I feel like a State / Federal investigation may be warranted because these business practices seem either negligent or unlawful.

It is so unfortunate that you can not give a minus 10 stars. I've been a loyal member of the San Diego County Credit Union for well over 22 years, with no complaints, until now. It seems that SDCCU has a new policy in place to screw their very loyal customers. 5 Years ago my late wife and I consolidated all of our loans and took out a 5 year ARM, with the thought that when the 5 years of the ARM was up, the loan would revert to the current home loan interest rate. Unfortunately it does not. It was tired to some phony Gvt. rate and the new rate, (after 5 years) is almost twice what the current going rate for a home loan is today.

Not to worry, I received in the mail "Pay $0 Closing Costs, 5/5 Adjustable Rate Mortgage Loan". Unfortunately this offer is for "NEW" customers only. The cost for a loyal 22 plus year customer to refinance their home loan is approximately $6,000.00 to $8,000.00. That just goes to show that they don't really give a dam about their current loyal customers.

You can bet that I will be taking "ALL" of my banking business to a new place that values loyal customers.

Exceptional customer service at Poway Branch but the mortgage department seriously needs intensive training on business ethics and finance education. I am a victim of mortgage discrimination and fraud from proven actions during the mortgage refinancing. Borrower don't deal face to face on personal basis as previous years and everything was basically done on-line and on the phone. They failed to communicate effectively, delay responses to buy time for your rate to expire and misinformed borrowers.

Absolute worst mortgage loan experience as a first-time homebuyer. Employees had zero communication regarding the status of my loan, and almost failed to close on time. DO NOT USE SDCCU for mortgage loan services.