I'm so disappointed in this bank. I sent a escrow payment in December they didn't input the escrow letter in the system. So I call January, February, March and April and finally got it straight. I sent my payment s in every month like I was suppose to. But to make it right after all the call etc. They took 81 dollars from my escrow account took make my April payment. I don't think that was fair at all. Your welcome to call me anytime. 931 538 9018
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Product: U.S. Bank Mortgages
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David @ursulaem
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4 Star Rating
Verified Customer
I've had no issues so far. I've only been in my home about ten months. I've never needed to call them for anything. The app works for payments and giving me any info I need.
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Product: U.S. Bank Mortgages
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Miguel @wong48692
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5 Star Rating
Verified Customer
Great customer service. Great company. Very flexible and highly efficient. Always available for any updates. Always willing to help their customers
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Product: U.S. Bank Mortgages
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eriond31 @eriond31
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1 Star Rating
Verified Customer
I wish I would’ve done more research I switched from TIAA Bank To US Bank it is very disappointing they do what they want when they want and they hold you accountable for I asked to get a statement to pay the mortgage and they’re telling me to go online and get it myself when I never signed anything to make it paperless when I called corporate and told them they told me to deal with it after I paid for closing cost they’re telling me I can go look for another bank if I’m not happy with them they are garbage I don’t recommend US BANK.
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Product: U.S. Bank Mortgages
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MICHELLE @FLORIDABUGLADY
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5 Star Rating
Verified Customer
U.S.BANK HAS BEEN GREAT TO WORK WITH, EVEN DURING HARD TIMES LIKE HURRICANES AND COVID WITH LACK OF INCOME. I HIGHLY RECOMMEND THEM.
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Product: U.S. Bank Mortgages
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wendywingnutt @wendywingnutt
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1 Star Rating
Submitted two payments electronically and they were returned. Now third time called made payment over phone with live agent. Still hasn’t been received for payment! Now statement say’s, of course double the payment, is now considered late with late fees!!! What is wrong with this bank?!! Can’t make a mortgage payment?!!
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Product: U.S. Bank Mortgages
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kopperdogg @kopperdogg
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1 Star Rating
Don't even bother... gave these jokers a call earlier today and had the displeasure of talking with a rep named "Vince". Just wanted to get some basic info to see what my options may be before I submit to a hard pull for a possible mortgage loan. These folks are not very well trained (he couldn't the answer questions I had very well) and they a kind of rude (started to get very short with me after we discovered his inability to answer our questions). Save yourself some time and don't waste it here.
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Product: U.S. Bank Mortgages
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William @wbuese
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5 Star Rating
Verified Customer
This loan was a refinance. There have been no problems. The interest rate at the timer was excellent but the current rates are half.
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Product: U.S. Bank Mortgages
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elizabethknobloch @elizabethknobloch
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5 Star Rating
I spoke to Ms.Kennedy to set up my auto pay for a new mortage with USBank. She was extremely helpfull and pleasant. She walked me thought the entire set up and now my autopay starts on november 01. Thank you Ms Kennedy for yoour help. Elizabeth Knobloch
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Product: U.S. Bank Mortgages
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Alicia @ag21037
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5 Star Rating
Verified Customer
Awesome benfits and great customer service!! Ms Samuel was absolutely Amazing walking us through step by step !! Absolutely amazing!!
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Product: U.S. Bank Mortgages
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