Webster Bank Mortgage Rates

I've had two previous mortgages with Webster; both of these transactions went smoothly and without a hitch. I am currently getting a mortgage for the third time with Webster, and I have had the unfortunate experience of being assigned Brittany Cripe (NMLS 1813152) as a loan officer. After sending disclosures, she went on vacation and left us with one of her colleagues. We submitted the documentation they needed in order to lock in our rate (6.37%), but days passed and we tried to reach out to Cripe's substitute, who did not offer any updates about our application. 12 days later, we come to find out they are now saying our interest rate is 6.75%. We could have had a lower interest rate, but the inaction on the substitute's part was the reason for our elevated rate. No response from their supervisor. If you decide to go with this lender, make sure you don't get Brittany Cripe or Edwin Smith as your loan officer.

They made my home purchasing process miserable from the minute I signed the sales contract through to the closing. Constantly waiting until the last minute for requests from underwriting and with zero transparency about the process, deadlines, or what was specifically needed and when. I absolutely regret utilizing them.