Webster Bank offers the full range of financial services, delivered by close to 3,400 employees. Its core values have remained unchanged. The bank still puts people first -- acting with responsibility, respect, ethical behavior, citizenship, and teamwork. They call this principle "The Webster Way". Webster Bank brings the customer together, set them apart, and... show more
Webster Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/01/2026.
3.9
317 reviews
from WalletHub and across the web
317 reviews from WalletHub and across the web
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Webster Bank
sandra_cavallaro @sandra_cavallaro
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1 Star Rating
I have been a customer of Webster Bank since the 1960s, before they were Webster Bank! I have both checking and savings accounts, as well as several autopay setups. This bank has become horrific! Both phone and in-person customer service is despicable. I've had to change my debit card four times over the last two years due to fraud from four different countries. The representatives on the phone tell you to go into 'your branch,' and the branch representatives and managers are clueless as to how and why and cut up your card while you must wait an endless time for a new card. I must go through a lot of work to switch banks and deposits, etc., but they give me no choice. Steer clear of Webster Bank!
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Product: Webster Bank Checking
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Webster Bank
Zane Koutros @gpesquire
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1 Star Rating
I am sorry, I don't usually write reviews, but today I had a terrible experience with the Online Department. I tried to log in and the username was not working. I called customer service and was transferred a few times. Finally, I got a hold of someone. Then I had to go through a litany of questions to verify my identity, which took over 20-25 minutes. After all that, I was told that I have to go to a branch. I explained that they wasted 25 minutes of my life when they could have told me that in the first place. I am a busy lawyer, and 25 minutes wasted in the middle of the day is no joke. Terrible service - don't make me answer 5 security questions and provide 5 other pieces of identifying information only to tell me to go personally to the branch. This is terrible service.
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Product: Webster Bank Checking
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Webster Bank
Bob Armburst @dlgorden531
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1 Star Rating
They love to receive your money, but just try to withdraw any of your money and you will find there is always some reason to delay any withdrawal. They just deceive you. Don't use this bank for any banking.
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Product: Webster Bank Savings
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Webster Bank
Denny Pr @dennybeads222
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1 Star Rating
Terrible bank for anything. The branch employees have no regard for retaining customers. I have been a customer, as well as my office, for over 30 years, and they require me to appear in person to withdraw MY OWN MONEY. News flash: Once the CD matures, it is my money and should be available to me to transfer out. That is exactly what will happen to all my accounts – they will be moved OUT OF WEBSTER. Even their own online service, BrioDirect, can't access the Webster accounts to fund an online account. Absolute ridiculousness. I may be reporting them to the CT Attorney General for making access to my money today impossible.
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Product: Webster Bank CDs
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Webster Bank
Michael Fisch @mjjafisch
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1 Star Rating
Inept and incompetent online bill payment system. When customer support was called to try to resolve my "missing check", which was never received by the payee but was debited from the checking account anyway, a different answer was given each time. My personal experience with Webster Bank has been terrible!
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Product: Webster Bank Checking
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Webster Bank
blueholly @blueholly
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1 Star Rating
If you want someplace to leave your money indefinitely, put it here. If, at any time, you need it, forget having access to your money! They will give you incorrect instructions on how to access your money, and when you wire it to your external bank, it mysteriously disappears into the ether. Then you have to call customer service for DAYS so they can eventually say: it will take 7 to 10 days for us to track it down. A wire transfer is instantaneous... this is questionable bank practice. This savings was for a house down payment. It should have been a couple of days' process... NOT 30 DAYS to get my own money!! I absolutely do not recommend this bank. Not now. Not ever!
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Product: Webster Bank Savings
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Webster Bank
rob gorham @robgm7
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1 Star Rating
I was a Webster customer for thirty years. They began charging me a $30 monthly service fee for my checking account, even though I had more than enough funds on deposit to qualify for free checking. I went to six branches and talked to six managers over the course of a year, and each one assured me that the fee would be taken off, but it never was. Finally, at the seventh branch I tried, the manager was very helpful and took care of my problem within two business days. Although my dilemma was ultimately solved, the needless time wasted and the runaround for nearly a year was clearly unacceptable. Needless to say, I now use a different bank.
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Product: Webster Bank Checking
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Webster Bank
margiedavis18 @margiedavis18
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1 Star Rating
BrioDirect/Webster is by far the worst bank I have ever dealt with, and I have many years of experience with various banks. They make it extremely difficult to close your CD. Transferring the money out or receiving a check is almost impossible. Despite correctly answering multiple security questions (name, address, phone, birthday, social security number, account number, and secret word), they administer a test and refuse to repeat questions. Thus, if you miss a word, you're out of luck. Moreover, the questions are challenging, such as "which phone number have you been associated with." If you don't recall all your previous phone numbers going back several years, you're likely to fail. If you fail, they won't release your money even when your CD matures. It’s beneficial for them if you fail since they retain your money longer without paying interest. If you're wise, you'll steer clear of this bank at all costs.
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Product: Webster Bank CDs
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Webster Bank
kool fellow @dreamtboy
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1 Star Rating
For the love of banking, stay far away from this terrible bank. From day one, they placed obstacles in my way to conduct the simplest of banking activities. They denied me access to my six-figure BrioDirect account just because I changed my email account. The overseers running their 'fraud' department anointed themselves with the power to deny access to your funds for any reason whatsoever. You'll be stuck for weeks, and getting them to release my hard-earned funds has been a nightmare and still is. I wish I had read the negative reviews here because they're all true. Less than zero stars.
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Product: Webster Bank Savings
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Anonymous @Anonymous
seems they did you a favor and have good security measures.
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kool fellow @dreamtboy
@Anonymous Be gone troll. Thieves and mobsters shouldn’t be in the banking business.
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Webster Bank
Josh Ro @jrodman_91
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1 Star Rating
Webster Bank has terrible customer service. You are better off entrusting your money/assets to a toddler. Every time there is a "merger," it is lackluster and, somehow, the services they offer become reduced and more inconvenient. Branch staff openly admit they do not get trained on the new policy updates. Converting from Visa to Mastercard was a complete mishap, and we still have not received some of our debit cards, even though they canceled the existing Visa cards and left us with no alternative. I recently experienced fraudulent activity on one of my accounts and was shuffled back and forth, being transferred from one barely understandable person to the next, across different departments, with no resolution. This banking institute is extremely disappointing, and I highly encourage anyone to bank elsewhere, as I will be doing.
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Product: Webster Bank Checking
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Webster Bank
c_mattssonboze @c_mattssonboze
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2 Star Rating
This bank is abismal, and stuck in the 90s. Replacing a card takes a physical trip into the bank plus 10 days to arrive, or a call to customer service where they asked me to verify my social security number, name, special security word, AND to read off my card number in order to verify my information (the card that I lost....that I'm currently trying to replace....). After all of that I was told that for security reasons, he was not able to assist me over the phone and I would need to provide confirmation of my identify to a branch in person. When I asked why he wasn't able to help me, I was met with the same scripted response over and over and over, at least 10 times of pleading with him to give me information on why I couldn't order a replacement, and the same monotonous "Due to security reasons, I'm not able to assist you over the phone today." When I asked to speak with a manager he gave me the same scripted response.
Tldr: Absolute total crap bank, with absolute total crap infrastructure and support for customers. The people in the actual branch are lovely, but the bank itself is WAY behind the times and needs to update it's services and support.
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Product: Webster Bank Checking
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Webster Bank
katzmi56 @katzmi56
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1 Star Rating
Terrible Bank to Trust. The bank still can't fix email accounts from the day they were SNL. Breach of duty from the time that they open until they close. Don't fall prey to what I have had to endure!
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Product: Webster Bank Checking
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Webster Bank
darkylgre @darkylgre
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1 Star Rating
DON'T DO IT! Be lured in with a high interest rate, but you pay for it with nothing less than abysmal customer service. The interest might feel good for a while, but just wait until you try to make a withdrawal or transfer, and you'll spend hours trying to work through their verification process. It feels like a scam, and I'm still not sure I'm going to get all my money from them.
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Product: Webster Bank Savings
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Webster Bank
Jen Struk @lularoejenstruk
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1 Star Rating
Do not open an account here if you plan to travel outside of Connecticut or your local banking area. This bank has very limited branch locations and overly strict fraud protection, which means they may place an automatic hold on your debit card without notice if their computer algorithms detect any unusual activity or purchases. It has happened to me multiple times. I have gone weeks without a card because they deactivated it and did not mail me a new one, nor would they provide a temporary card for use in the meantime.
Today, they deactivated my card because I was out of state trying to make a $148 purchase at a Halloween store for my grandchildren's costumes. I was six hours away from my local branch and home area, and one hour away from my grandchildren's home in rural Maine—but it's my home state, so this should not have been flagged as unusual. The purchase was declined, embarrassing me in front of a long line of people and upsetting the kids. I had to call the bank to find out what was going on while my daughter paid for the items with her own money.
I cannot express how often this has occurred. They required me to repeat my mother's maiden name, the last four digits of my SSN, my date of birth, and the last four of my card three times to different people, including the automated system. I am sick if it and once I return, we are closing all our accounts with them. It's NOT ok to decline a transaction for no reason, claiming it's "for my own protection" when it's really just gaslighting and causing unnecessary anxiety for everyone involved.
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Product: Webster Bank Checking
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Webster Bank
jamendoza2667 @jamendoza2667
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1 Star Rating
I've had two previous mortgages with Webster; both of these transactions went smoothly and without a hitch. I am currently getting a mortgage for the third time with Webster, and I have had the unfortunate experience of being assigned Brittany Cripe (NMLS 1813152) as a loan officer. After sending disclosures, she went on vacation and left us with one of her colleagues. We submitted the documentation they needed in order to lock in our rate (6.37%), but days passed and we tried to reach out to Cripe's substitute, who did not offer any updates about our application. 12 days later, we come to find out they are now saying our interest rate is 6.75%. We could have had a lower interest rate, but the inaction on the substitute's part was the reason for our elevated rate. No response from their supervisor. If you decide to go with this lender, make sure you don't get Brittany Cripe or Edwin Smith as your loan officer.
Get answers to your questions about Webster Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Webster Bank credit cards all have a foreign transaction fee of up to 3%. So they're not an ideal travel companion, nor are they the best choice for online purchases from foreign-based merchants.
Yes, Webster Bank customers can add their bank account to Venmo by using the Venmo app or through a computer.
You can link your bank account instantly, or you can enter your account information manually to have access to your funds within 1-3 business days.
Please note that when adding your bank account manually, Venmo will charge your bank account to verify ownership. It's important to ensure you have at least $2 in your...
You can enroll in Zelle through the Webster Mobile Banking App or Online Banking. Then you can send and receive money from people with a U.S. checking or savings account at participating banks.
It's important to note that this feature may change without prior notice. For the most up-to-date information, please refer to the Webster Bank website.
The cost of a Webster Bank cashier's check—referred to as a “Bank Check”—is $10. However, this fee may be waived for customers with a Premier Checking Account.
Keep in mind that fees are subject to change. For the most up-to-date information, visit Webster Bank's website or contact customer service at (800) 325-2424.
You can check the best checking accounts available to ensure that whatever decision you make really fits your goals.
To open a savings account with Webster Bank, you need to visit a branch and follow these steps:
Provide Personal Information: Furnish personal details including your name, address, date of birth, Social Security number, valid ID, email address, and phone number.
Review and Agree to Terms and Conditions: Carefully review and agree to the terms and conditions associated with the chosen account.
The difference between "total" and "available" balance in your Webster Bank checking account is that the total balance is the full amount of money currently in your account. It includes all deposits, even those that may still be pending clearance. The available balance, however, is the amount you can actually spend or withdraw right away. It reflects your total balance minus any pending transactions or holds.
For the most up-to-date information, visit Webster Bank's website or contact customer service at (800) 325-2424.
You can check the best checking accounts available to ensure that whatever decision you go for really fits your goals.
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