Webster Bank Checking Accounts

Inept and incompetent online bill payment system. When customer support was called to try to resolve my "missing check", which was never received by the payee but was debited from the checking account anyway, a different answer was given each time. My personal experience with Webster Bank has been terrible!

I was a Webster customer for thirty years. They began charging me a $30 monthly service fee for my checking account, even though I had more than enough funds on deposit to qualify for free checking. I went to six branches and talked to six managers over the course of a year, and each one assured me that the fee would be taken off, but it never was. Finally, at the seventh branch I tried, the manager was very helpful and took care of my problem within two business days. Although my dilemma was ultimately solved, the needless time wasted and the runaround for nearly a year was clearly unacceptable. Needless to say, I now use a different bank.

Webster Bank has terrible customer service. You are better off entrusting your money/assets to a toddler. Every time there is a "merger," it is lackluster and, somehow, the services they offer become reduced and more inconvenient. Branch staff openly admit they do not get trained on the new policy updates. Converting from Visa to Mastercard was a complete mishap, and we still have not received some of our debit cards, even though they canceled the existing Visa cards and left us with no alternative. I recently experienced fraudulent activity on one of my accounts and was shuffled back and forth, being transferred from one barely understandable person to the next, across different departments, with no resolution. This banking institute is extremely disappointing, and I highly encourage anyone to bank elsewhere, as I will be doing.

This bank is abismal, and stuck in the 90s. Replacing a card takes a physical trip into the bank plus 10 days to arrive, or a call to customer service where they asked me to verify my social security number, name, special security word, AND to read off my card number in order to verify my information (the card that I lost....that I'm currently trying to replace....). After all of that I was told that for security reasons, he was not able to assist me over the phone and I would need to provide confirmation of my identify to a branch in person. When I asked why he wasn't able to help me, I was met with the same scripted response over and over and over, at least 10 times of pleading with him to give me information on why I couldn't order a replacement, and the same monotonous "Due to security reasons, I'm not able to assist you over the phone today." When I asked to speak with a manager he gave me the same scripted response.

Tldr: Absolute total crap bank, with absolute total crap infrastructure and support for customers. The people in the actual branch are lovely, but the bank itself is WAY behind the times and needs to update it's services and support.

Terrible Bank to Trust. The bank still can't fix email accounts from the day they were SNL. Breach of duty from the time that they open until they close. Don't fall prey to what I have had to endure!

Do not open an account here if you plan to travel outside of Connecticut or your local banking area. This bank has very limited branch locations and overly strict fraud protection, which means they may place an automatic hold on your debit card without notice if their computer algorithms detect any unusual activity or purchases. It has happened to me multiple times. I have gone weeks without a card because they deactivated it and did not mail me a new one, nor would they provide a temporary card for use in the meantime.

Today, they deactivated my card because I was out of state trying to make a $148 purchase at a Halloween store for my grandchildren's costumes. I was six hours away from my local branch and home area, and one hour away from my grandchildren's home in rural Maine—but it's my home state, so this should not have been flagged as unusual. The purchase was declined, embarrassing me in front of a long line of people and upsetting the kids. I had to call the bank to find out what was going on while my daughter paid for the items with her own money.

I cannot express how often this has occurred. They required me to repeat my mother's maiden name, the last four digits of my SSN, my date of birth, and the last four of my card three times to different people, including the automated system. I am sick if it and once I return, we are closing all our accounts with them. It's NOT ok to decline a transaction for no reason, claiming it's "for my own protection" when it's really just gaslighting and causing unnecessary anxiety for everyone involved.

I called customer service to check on a potential fraudulent charge. After speaking with her, she explained to me what the charge was—I then told her the charge is not fraudulent, my bad, have a nice day.

A day later, I came to find out the customer support representative reported my card stolen (which I never said in the call), and it wouldn't work in the line at the store. All because I called in and asked a question. This is the third time a misunderstanding has happened because their customer service is incompetent and badly trained—I would leave that bank; they have already been hacked twice. They may be the next to crash.

Maybe if they hired people who understood and spoke English properly, this big mishap could have been avoided.

Absolutely horrendous. I always loved Webster but since they merged they are TERRIBLE. I have called customer service with issue after issue and never seem to get a resolution. I have opened a new account at another bank and I can't wait to be done with Webster.

I've banked with them for years. I have a total of 9 accounts from various types. Of late, the service and mobile usability is horrible!!!! You can't identify transactions prior to them posting and when they do post, there is some confusing reason codes which are clearly for internal use only. They recently switched from VISA to Mastercard and didn't communicate it to me. They said they did, but with 9 accounts, I should have gotten notification on at least 1. I have already started pulling my money out.

The customer service is terrible. The agent acted like I was putting her out of her way to get stuff done on my account. Truly terrible service.