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U.S. Bank Prepaid Debit Cards Reviews
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1.5
8 reviews
8 reviews
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way_123 @way_123
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1 Star Rating
Very sad day when you call to check a balance on a gift card gifted to you by your employer and made to feel like a criminal by your card services staff stating they can't help due to I could have stolen the card, etc.. I have purchased US Bank Rewards Cards for my family members for holiday and /or birthday gifts in the past, past being the key word here folks. If you can't call and get the balance then what good is it to purchase your cards. You imply I may have stolen the card... What do you call your actions in this matter. Perhaps I gifted someone $100 on your card I purchased advertising your business and you tell the individual " Sorry you can't have the balance because you may have stolen the card". I do look forward to a response from a representative with no attitude. Please reply with a code and email link and I will be happy to discuss. -C. Sellers
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Product: U.S. Bank Prepaid Cards
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Willard @willardh_1
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1 Star Rating
After two years still no action on whether I can get a regular credit card. They also charge an account fee of 40.00 per year even if they advertise no fee. Cannot rely on US Bank.
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Product: U.S. Bank Prepaid Cards
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Cole Cozner @3soccerrocker3
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1 Star Rating
Wish I could give a 0 star review. Called with a question about why my work share debit card was frozen, and was hung up on 4 times by various employees. They were extremely rude, condescending, and either claimed they didn’t know or criticized me before hanging up. All I needed was help, and this is simply outrageous to be hung up on 4 times for no reason.
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Product: U.S. Bank Prepaid Cards
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Magen Sodenkamp @magendawn88
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1 Star Rating
during this crisis it is absolutely ridiculous and it's very obvious to me that usbank is not equipped or capable of handling its customers and or clients if I was the Utah department of workforce services I would pull all accounts from their service I've been on hold for the last few days over six and a half hours I have benefits already deposited to a card I have yet to receive and no customer service available this is absolutely ridiculous. No food and kids wtf.
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Product: U.S. Bank Prepaid Cards
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aliciavantol @aliciavantol
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1 Star Rating
Legit the worst service I've ever had. They didn't release holds totaling over 200 dollars had me on hold for over an hour to say system is down and to call back. Why is getting money you've ripped me off so hard so no I have to call back again even though they could've done that due to their error and the manager I spoke with Steven was a joke I'm some doing business with them.
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Product: U.S. Bank Prepaid Cards
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Suhanthan Vanniyasingam @suhanthan
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1 Star Rating
Charges inactivity fee monthly even before you start using a card. So you will simply lose your money by holding a gift card which is not even opened. This is not how all other prepaid gift cards work
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U.S. Bank Prepaid Debit Cards Q&A
Get answers to your questions about U.S. Bank Prepaid Debit Cards below. For more general questions, visit our Answers section.
Of course. If your card is missing, you should contact U.S. Bank Customer Service immediately. They're available 24/7 at 800-285-8585 (credit cards) and 800-872-2657 (check cards).
U.S. Bank will send a replacement card in the mail, with a new expiration date and a new card number. You should receive it within 10 business days of making the request.
