First Internet Bank began with a moment of insight: Banking could be more. Do more. They saw that an online bank could serve customers across the nation, but without the overhead costs associated with traditional banks. ,First Internet Bank started First Internet Bank with the goal of helping customers turn their financial goals into... show more
First Internet Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 10/20/2025.
2.8
680 reviews
from WalletHub and across the web
680 reviews from WalletHub and across the web
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First Internet Bank
Ernest H @ernesth_22
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1 Star Rating
I applied for a small business administration loan through this bank. The business I was buying had substantial income to cover the debt service, but they denied me due to loans in my current business that could easily be covered with the equity I had in over 54 properties. I was denied even though the new business income would have covered the debt service completely.
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Product: First Internet Bank Business Services
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First Internet Bank
fryeoffers @fryeoffers
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1 Star Rating
I created an account today, which required funding the account with an initial deposit of $25.00. I funded the account using another checking account that I own. Once set up, I received a Zelle payment $740 and it arrived in my account just fine. This was a commission payment to me, which I turned around and used to pay my rent (also through Zelle). Everything seemed to work fine, and all was good.
Five minutes later, I received an email from First Internet Bank stating that my account application hadn't been approved. No reason for the denial, and no option was provided to contest their decision. What could have possibly kept me from opening up an "internet" bank account? I have a 633 credit score (not great, but not terrible), I've lived in the U.S. for my entire life, I have my own tutoring business, and I haven't opened a bank account in over 10 years. This makes no sense, and seems a bit suspicious. Why wait until I deposit over $765 to deny my application?
To make matters worse, the (rude) customer support person that I spoke to said they would be sending my funds back through Zelle. What!? This means, they're sending MY money to someone else. I don't have another Zelle account, so it's going to someone I worked for. How embarrassing! Zelle was the entire reason why I created an account with FIB in the first place.
My recommendation? Save yourself the trouble, and avoid this bank at all costs. That's what I wish I had done.on? Save yourself the trouble, and avoid this bank at all costs. I sure wish I would have.
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Product: First Internet Bank Checking
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. If you would like to reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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fryeoffers @fryeoffers
@FirstInternetBank I've tried calling, emailing, and chatting with your support team. My money has still not been returned to me, and your staff will not give me any possible resolution to this. What do I have to do to get my money back? File a complaint with the FTC or the Consumer Financial Protection Bureau? This is ridiculous.
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First Internet Bank
Becky Sherrod @Becky12
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1 Star Rating
This bank is very difficult to deal with. Half the time, we can never access our account, and when we do, it's always a hassle to make a payment. Now, due to the times, job loss, and snow in Georgia, we got behind. It's our fault. But we called to rectify the situation, and the first lady said that we could resolve it, which was great. Then another lady came on the line with my husband and was extremely rude, telling him we had to pay the entire loan amount, which is 36k, or have it repossessed. You would think if someone is trying to bring their account up to date, which in our case is less than 2k, that a bank would work with them instead of taking the item away, especially now that we have jobs and can afford what we have, keeping everything up to date and current. I wish I knew the lady's name for certain. We have also sent an email to the VP of Consumer Loan Servicing. So hopefully, we can set things right. Prayers.
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Product: First Internet Bank Personal Loans
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First Internet Bank @FirstInternetBank
Thank you for reaching out to us. Our team has tried to contact you with the information we have on record, but unfortunately we have been unable to connect. Please call 1-888-873-3424 and ask to speak with our VP of Consumer Lending, so we can discuss.
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First Internet Bank
dave vc @Davecchiranch
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5 Star Rating
Process for opening CD was easy. Tom in customer service was great. Rates were the best I could find where the restrictions and penalties were not bad. I am happy with them so far. I'll update if needed, but I don't foresee any troubles.
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Product: First Internet Bank CDs
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First Internet Bank @FirstInternetBank
Dave, thanks for the excellent review!
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First Internet Bank
laglover111 @laglover111
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1 Star Rating
Horrible, stay away; you have been warned. Do not give them your information. They will have you upload all your information and then send you a denial letter. Don't trust them.
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Product: First Internet Bank Checking
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. If you would like to reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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Deanna Duncan @deeld130
Just did the same to me. I will be contacting my bank that I connected them to disconnect. I requested the consumer report they referenced for clarification. I will be giving them a poor review online.
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First Internet Bank
basssng @basssng
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1 Star Rating
Horrible customer service. Was supposed to mail boat title and lien release to dealership, instead they sent it to an address in Florida. I live in South Carolina. They refused to send it again and told me I'd have to go to Florida to get another one.
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Product: First Internet Bank Personal Loans
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First Internet Bank @FirstInternetBank
Thank you for sharing your situation. It’s our understanding that you spoke with a member of our team yesterday and the issue was resolved. Thank you for allowing us to work with you and figure this out; we apologize for the previous inconvenience!
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First Internet Bank
Jon S @Waterboy22
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1 Star Rating
Terrible customer service - waste of time. I opened a business savings account with FIB with the intention of transferring money from my regular business account back and forth to take advantage of their higher yields when that cash wasn't needed. I attempted to transfer in some funds but was told that since it was a new account, my ACH limit was $10k/day, but that I could wire in the money, or I could wait 90 days to increase my ACH limit. Wiring funds is cumbersome for me, but ACH is very easy. So, I waited. 90 days later I requested an ACH daily transfer increase. Denied again, but this time they stated that there was insufficient activity to justify an increase. Well... there are a couple problems with their response: 1) If there was an activity requirement in order to obtain a daily ACH limit increase - why didn't they say so at the outset? Why make me wait 90 days? 2) How can they miss chicken/egg dilemma...There would have been more activity if the ACH limit wasn't a hinderance. As a sign of good faith, I transferred in the daily max, attempted to escalate the issue, twice, and waited 5 business days for a response before writing this negative review. A well-run institution would facilitate customer deposits and transfers, especially the larger ones.
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Product: First Internet Bank Business Services
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. If you would like to reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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First Internet Bank
Michael Martin @jdandy7777
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1 Star Rating
This bank is fraudulent. I attempted to purchase a $350,000 6 month CD. I got this response:
We are sorry to inform you that your request cannot be honored at this time. First Internet Bank attempted to verify your information by obtaining a consumer report in accordance with the USA PATRIOT Act of 2001. Our decision was based in whole or in part on information obtained in a report from the consumer reporting agencies listed below.
What a crock. Taking my money to a real bank!
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Product: First Internet Bank CDs
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Peaches Moneybags @bluedogbiker
Just curious why you would put more than the FDIC coverage amount in one bank? I could see the bank's audit department questioning a deposit that large. I would suggest you go through your broker.
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. If you would like to reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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First Internet Bank
jamini_young @jamini_young
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1 Star Rating
I would never, ever use this bank again. I thought every bank had smooth processes but that is certainly not the case. Upon maturity of CD I logged into access the funds and saw a new CD was put in place. After several calls and tries to transfer money I did finally get the money where I wanted it--my main checking account at another bank. Now I can't wait to close out the account and be done with this bank.
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Product: First Internet Bank CDs
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. To reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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Peaches Moneybags @bluedogbiker
I thought you had to tell the bank what to do with the funds before maturity??
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First Internet Bank
Jilian J @jjwesllc
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1 Star Rating
I have had nothing but issues after I submitted my business documents. From trying to verify connecting accounts-i.e. Cash App, Booksy, Venmo, etc.- to getting someone from the Business Services department on the phone, to actually getting my dashboard to work to somehow having someone open a personal account for me that I never requested... I've had it. I actually have went as far as to email them directly with their verification information to try and let them know that the deposits to verify my other accounts had made it- amounts and all... only to have them be nonresponsive for the past 3 months. Then when I finally got something it was a request to go to a private message and to have them totally miss the mark on what was going on and to tell me that they had closed my account. All of this after looking at my account, seeing that there were statements for the account- that by the way had a tech issue to why I couldn't view them- and still not being able to even use the account. Did I mention that I called back in December about these issues when they first occurred and was told they would be handled? I waited 3 months and this is the end result... I hope after this review and the message that I left them and the call I plan to make that there is some improvements. But with this, I am awesomely sure I am going to have to go to another bank. I hear DCU is pretty good with their business accounts. I already have a personal account so, who knows?
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Product: First Internet Bank Business Services
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. To reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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First Internet Bank
rande_1 @rande_1
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1 Star Rating
Extremely poor account opening process. They are an internet bank but require a physical check to transfer funds to open a CD. Other banks have figured out how to make a secure connection to external accounts. If you are going to promote internet banking then you need to allow the technology to work.
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Product: First Internet Bank CDs
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss your situation further. To reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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dave vc @Davecchiranch
I opened a cd and the process was much easier than I thought it would be. My 1st attempt was rejected, but it was only that I had checked savings instead of checking to transfer from. Tom followed up and was great. Sorry you had trouble.
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First Internet Bank
Raheim Binnie @rbinnie
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1 Star Rating
I can't say this strongly enough, but this bank is absolute garbage! They pre-approved us for a loan and then after dragging their feet for 8 weeks, they came back and said "we're sorry for pre-approving you for the loan, we didn't know how to admit the fact that we couldn't provide the original terms that we pre-approve you at, would it be possible for us to change the original terms of the agreement?" It's the most unprofessional experience we've had with a bank (and trust me we use many loans for our transactions). Would highly recommend anyone stay away from them and not even waste their time, there are so many more reliable banks out there that it's not even worth the headache.
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Product: First Internet Bank Personal Loans
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First Internet Bank @FirstInternetBank
Raheim, we understand you were able to connect with a member of our team and move forward with your loan. If we can be of any further assistance please do not hesitate to reach out to us at [email protected].
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First Internet Bank
dswiss @dswiss
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5 Star Rating
I have been with this bank for over 10 years and am very pleased. I have a chequing and an MM account. They offer the consistently highest interest rates, and their customer service is very good. Every time I had an issue it was resolved quickly and to my satisfaction.
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Product: First Internet Bank Checking
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First Internet Bank @FirstInternetBank
We’re glad our team was able to make your experience a 5-star one. We appreciate your loyalty and kind comments. Thanks for the review!
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First Internet Bank
Jeffrey @lisaturk64
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1 Star Rating
This stupid bank placed a hold on my account. I am highly disappointed at the customer service and I am going to take this matter to court.
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Product: First Internet Bank Business Services
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First Internet Bank @FirstInternetBank
To protect your privacy, we do not share private information in a public forum. We would appreciate the opportunity to discuss further, if you would like to reach us directly, please call us toll-free at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking.
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foto gold @gold_foto8
Did they tell you why they hold your account? How many days do they hold?
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Peaches Moneybags @bluedogbiker
A hold for what? Curious what the reason is...
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First Internet Bank
billbaumanaz @billbaumanaz
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5 Star Rating
Great Bank for Self Directed IRA accounts. I have had an account since April of 2020. Their app is easy to use and if you need to speak with a representative they are readily available and very helpful.
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Product: First Internet Bank Business Services
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First Internet Bank @FirstInternetBank
We appreciate you and your business. Thanks for taking the time to share your experience!
Get answers to your questions about First Internet Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
You can open an online business checking account, and mobile deposit checks at First Internet Bank. You can use the bank's mobile app to deposit cheks, or use the iScan deposit service that allows you to deposit checks by scanning them.
To avoid the checking account dormant fee at First Internet Bank, you need to complete a deposit transaction or a tansfer between existing accounts at least once every 12 months.
If the account remains inactive for a period of 12 months, it's classified as dormant, and you are charged a $5 fee each month it stays inactive.
Yes, First Internet Bank allows trusts to open a First Internet Bank CD. Their Deposit Account Terms and Conditions define 'account holder(s)' broadly enough to include entities like trusts, provided the trust meets their documentation and eligibility requirements.
For the most up-to-date information, visit First Internet Bank's website or contact customer service at (888) 873-3424.
You can check the best CD rates available to ensure that whatever decision you make really fits your goals.
Yes, First Internet Bank offers certificate-of-deposit (CD) accounts specifically for businesses. These CDs are FDIC-insured savings options with competitive fixed interest rates and no monthly maintenance fees.
For the most up-to-date information, please refer to First Interner Bank's website or contact their customer service at (888) 873-3424.
You can check the best CD rates available for you to make sure that whatever decision you go for really fits your goals.
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