First Internet Bank

This bank is fraudulent. I attempted to purchase a $350,000 6 month CD. I got this response:

 We are sorry to inform you that your request cannot be honored at this time. First Internet Bank attempted to verify your information by obtaining a consumer report in accordance with the USA PATRIOT Act of 2001. Our decision was based in whole or in part on information obtained in a report from the consumer reporting agencies listed below.

What a crock. Taking my money to a real bank!

I would never, ever use this bank again. I thought every bank had smooth processes but that is certainly not the case. Upon maturity of CD I logged into access the funds and saw a new CD was put in place. After several calls and tries to transfer money I did finally get the money where I wanted it--my main checking account at another bank. Now I can't wait to close out the account and be done with this bank.

I have had nothing but issues after I submitted my business documents. From trying to verify connecting accounts-i.e. Cash App, Booksy, Venmo, etc.- to getting someone from the Business Services department on the phone, to actually getting my dashboard to work to somehow having someone open a personal account for me that I never requested... I've had it. I actually have went as far as to email them directly with their verification information to try and let them know that the deposits to verify my other accounts had made it- amounts and all... only to have them be nonresponsive for the past 3 months. Then when I finally got something it was a request to go to a private message and to have them totally miss the mark on what was going on and to tell me that they had closed my account. All of this after looking at my account, seeing that there were statements for the account- that by the way had a tech issue to why I couldn't view them- and still not being able to even use the account.
Did I mention that I called back in December about these issues when they first occurred and was told they would be handled? I waited 3 months and this is the end result...
I hope after this review and the message that I left them and the call I plan to make that there is some improvements. But with this, I am awesomely sure I am going to have to go to another bank. I hear DCU is pretty good with their business accounts. I already have a personal account so, who knows?

Extremely poor account opening process. They are an internet bank but require a physical check to transfer funds to open a CD. Other banks have figured out how to make a secure connection to external accounts. If you are going to promote internet banking then you need to allow the technology to work.

I can't say this strongly enough, but this bank is absolute garbage! They pre-approved us for a loan and then after dragging their feet for 8 weeks, they came back and said "we're sorry for pre-approving you for the loan, we didn't know how to admit the fact that we couldn't provide the original terms that we pre-approve you at, would it be possible for us to change the original terms of the agreement?" It's the most unprofessional experience we've had with a bank (and trust me we use many loans for our transactions). Would highly recommend anyone stay away from them and not even waste their time, there are so many more reliable banks out there that it's not even worth the headache.

I have been with this bank for over 10 years and am very pleased. I have a chequing and an MM account. They offer the consistently highest interest rates, and their customer service is very good.
Every time I had an issue it was resolved quickly and to my satisfaction.

This stupid bank placed a hold on my account. I am highly disappointed at the customer service and I am going to take this matter to court.

Great Bank for Self Directed IRA accounts. I have had an account since April of 2020. Their app is easy to use and if you need to speak with a representative they are readily available and very helpful.

Great Bank! Have had many CDs with them! So much better than the other online banks I have used! Beware of Academy Bank and TIAA they are terrible!

Not very obliging. Asked to waive prepayment for final 18 months of a 7 year term. NO. In the midst of Covid pandemic when finances really tight and struggling to stay afloat.