Burke & Herbert Bank is a local bank with a proud, storied history of serving generations of individuals, families and businesses in the Northern Virginia area. They are Virginia's oldest bank – owned and operated by members of the Burke and Herbert families since 1852. Their success over the past 168 years lies in... show more
Burke & Herbert Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/23/2026.
2.5
111 reviews
from WalletHub and across the web
111 reviews from WalletHub and across the web
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Burke & Herbert Bank
Gary Adams @adadams60
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1 Star Rating
The worst experience at any bank. Went in for a small personal loan to renovate the kitchen. Provided all the paperwork, including pay stubs. I make over 150k a year and have an excellent credit score. The manager stated the process would take a week. Didn't hear a word for 2 and a half weeks. I went back to the same manager who claimed she had called and left a message twice. Not true. The manager, Kamala, made a call to the loan department and then received an email saying they had mailed it two weeks ago. I never received it. The letter— which seemed unfounded—stated they would offer me half the requested amount at a higher interest rate. I sensed discriminatory banking practices. I closed my account after 20 years.
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Product: Burke & Herbert Bank Personal Loans
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Burke & Herbert Bank
nycdelarosa @nycdelarosa
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1 Star Rating
Extremely Disappointed – Poor Communication and Lack of Professionalism
I had a terrible experience with Burke & Herbert Bank while trying to secure a mortgage. I was initially approved for a loan at a mid-6% rate by their senior mortgage officer, Socorro. After that, everything went downhill. Socorro pulled my credit and then completely dropped the ball—no follow-up, no updates, no communication whatsoever. Despite having a seller accept my offer and a 30-day closing window, my loan was left sitting with no progress.
After multiple attempts to reach out and get answers (which were ignored), I had to physically go to the bank on a Saturday and speak to the branch manager to understand what was going on. Only then did they escalate the issue to a higher-level mortgage manager, who also failed to complete the loan in time. Throughout the entire process, there was zero accountability and no clear communication from anyone involved.
Because of their negligence, I ended up losing the house and my earnest money—a devastating and completely avoidable outcome. I would not recommend Burke & Herbert Bank to anyone seeking a mortgage. Their lack of professionalism and disregard for timely communication cost me thousands of dollars and a home I had under contract. Avoid at all costs.
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Product: Burke & Herbert Bank Mortgages
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Burke & Herbert Bank
John Miller @mo1km1
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1 Star Rating
The worst experience ever for a mortgage - stressful with unengaged underwriters. It was a full-time job providing documents to this bank. Something new every day. Following the closing, we will never use this bank again.
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Product: Burke & Herbert Bank Mortgages
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Burke & Herbert Bank
DA Pyatt @dapyatt
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1 Star Rating
A vendor overdrawed my account in error.. I went to the branch and explained the situation to the representative. A dispute was filed and sent to the vendor. The vendor intern returned the funds to my account. During this brief period, six small item checks were processed, causing an overdraft. I spoke with a branch manager who agreed that the overdrafts were not legitimate and said they would work on reversing the overdraft fees. Two weeks later, the fees have not been refunded, and no explanation has been provided, which has led to additional overdrafts. I'm starting to think that this bank is more interested in profit than being a true community bank that looks out for and appreciates its customers. Furthermore, since I have not received a response from the bank, I find this incredibly insulting. I live in a rural area where banks are few and far between. I am now considering joining an online bank. This bank truly deserves a thumbs down.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
Marshallwalkup @Marshallwalkup
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1 Star Rating
A bank that pursues a person 20 years later because they were injured at work and had to file a worker's compensation claim is not much of a bank.
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Product: Burke & Herbert Bank Car Loans
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Burke & Herbert Bank
elsa berhe @Berheelsa35
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5 Star Rating
I'm sorry to see the majority of comments with unsatisfactory experiences. Yes, Burke and Herbert used to do most things manually and with personal interactions until recent years.
The intention of the bank was to serve the community and keep it tight. As a matter of fact, I worked there for a decade and refused to treat their special customers extraordinarily. Still love them though; they are a great family that contributed to making America great.
However, nothing stays the same, so they are gradually transitioning to updated systems. Currently, they may not provide the new generation with the pace they desire. Nonetheless, give them a chance; they will surely get there soon enough.
Generally, it's a great bank; I never had an issue. The service charges are very low. Customer call centers are available... Good luck.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
iwb101083 @iwb101083
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1 Star Rating
Horrible bank, used to be great but not anymore. Instead of wasting money on making a new logo, they should upgrade their subpar systems and improve customer service. I'm closing both of my accounts and going elsewhere.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
Wilbur Hall @wilbur_hall
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1 Star Rating
Burke & Herbert Bank is not the same bank as it was in the 70s-80s. Back then, the bank would contact the customer if there was a problem noticed on their accounts. Now, it seems they survive and pay employee salaries from "Critical Overdraft Fees." It's taking advantage without consideration for the bank customer. At times, a person may be going through a hardship. It makes one wonder why they still keep the Annandale branch open and closed the Duke Street Branch. Overdraft fees appear to control the operation.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
usha devi @brijeshkummar86
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1 Star Rating
Burke & Herbert Bank customer service in the Alexandria call center is the worst customer service. The customer service representative was rude and became frustrated when I asked questions and hung up on me twice. Don't bank with Burke & Herbert Bank.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
bashamchristine1 @bashamchristine1
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5 Star Rating
I recently was referred to Burke & Herbert by a friend as I was hoping to find a good local/community bank to work with for my business loan needs. I was a bit apprehensive because I had just been through trying to work with Truist and Bank of America, and also SOFI and was close to the end of my rope with it. But I am happy to provide this review because my experience at the Burke branch exceeded expectations by a mile. Very refreshing to work with a bank that seems to actually care about what their customers end up with (loan terms, interest rate, etc...). I could keep going but I leave it hear. Excellent experience and I would definitely recommend them to businesses looking for working capital!
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Product: Burke & Herbert Bank Business Services
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Burke & Herbert Bank
ejstone11 @ejstone11
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5 Star Rating
My husband and I went with Burke and Herbert for our Heloc here in Fairfax and honestly it was the best experience we've had, ever, in securing a mortgage (1st or 2nd) in like 15 years. For previous heloc's on our properties, and first position liens we usually went with Quicken (Rocket) or a few of the other big players. We generally did okay with Quicken for a few years, but every time we'd refi or secure a new heloc we'd have another person - and we literally could never find the person we worked with before tha that we liked! Anyway, we got this review email from Wallet Hub and so I wanted to leave an awesome review for Burke & Herbert. Because they took a stressful situation and made it easy peazy. Long story short, 5 stars!
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Product: Burke & Herbert Bank Home Equity
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Burke & Herbert Bank
Secampana1 @Secampana1
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1 Star Rating
I have been with Burke & Herbert for 31 years and for the most part have always had excellent customer service. Let me tell you STAY AWAY from the BURKE location. The branch manager, Amer is rude, and should not be working in customer service. I went to the ATM to make a cash deposit. The ATM did not give my card back. I merely went inside to ask if they could return it. The woman in the office was busy. One of the customer service reps from behind the counter went and got the manager Amer. He clearly was in a bad mood, because she interrupted his lunch. When I explained to him what happened he told me it was my fault and I should have been paying attention. He could issue me a new card for a fee of $10. Please explain how it’s my fault the ATM took my card. If the policy has changed, he could’ve explained that in a professional manner. Never have I been treated so rudely before by Burke and Herbert and if it wasn’t for David Sayed from the Telegraph Road location who helped me out many years ago I would have closed the account that very moment.
If you are looking for excellent customer service from Burke and Herbert, you should visit the new Fredericksburg location. The people there are wonderful, especially Flora. She has a wonderful personality and is very nice. You couldn’t ask for a better person.
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Product: Burke & Herbert Bank Checking
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Burke & Herbert Bank
stacies573 @stacies573
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1 Star Rating
BHB used to be the best bank… left them for a while because they were way behind the other banks with online services… decided to go back with them a few years ago they started to catch up… BIG MISTAKE!! ATM card gets declined at least 3x a week for no reason!! They have returned checks that were said was not authorized that were … however I still continued to bank there because it’s a local bank in the neighborhood… yesterday I noticed there was a charge on my account I contacted the bank .. of course after hours so no one would help.. there is no after hours reps for fraud so I went on the app and sent message.. this morning I get a response to contact merchant… there is no merchant… BHB did nothing! I was advised that the transaction was in pending and once cleared to contact the merchant I explained that I did not authorize the charge again they did nothing never offered to close the card or anything… when BOA one call would do it all! Not the case for BHB.. they allowed this so called merchant to take money and not do a thing about it.. it wasn’t a lot but it is still fraud!! They declined authorized charges and allow unauthorized charges … this is not the way to do business. And this is not the way Mr Burke and Mr Herbert started this local bank.. used to be great now it is the worst!! I just I’m out of my $58.. I don’t Even feel they should get any stars!!
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Product: Burke & Herbert Bank Checking
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Chrystal Craft @Electrionia
Yes they are awful .especially after reading the reviews. Today they blocked me so I can’t see my bank account. I’m about through with them
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Burke & Herbert Bank
Brian Allman @brianallman
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1 Star Rating
Always freezing my debit card as fraud! Target, Sheets, Walmart! There is nothing wrong with my debit account except the bank are idiots! I am closing my account!!!!!! They stink! Beware!!!!
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Product: Burke & Herbert Bank Checking
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Chrystal Craft @Electrionia
I keep saying- if 1 more thing happens I’m closing it. So I’m pretty much there…especially after reading all the trouble everyone else is having
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Burke & Herbert Bank
Rebecca Moreno @lovellly7
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1 Star Rating
I’m so tired of this bank after 8 years of using them I’m officially done. Beware and check your balance because they steal money and have horrible customer service.
Get answers to your questions about Burke & Herbert Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To unblock your Burke & Herbert Bank checking account, you need to reach customer service by phone or visit a local branch. Be prepared to explain that your account is blocked and provide relevant details, such as your account number and any circumstances that may have led to the issue.
For the most up-to-date information, visit Burke & Herbert Bank's website or contact customer service at (855) 571-5824.
You can check the best checking accounts available to ensure that whatever decision you make really fits your goals.
Yes, Burke & Herbert Bank is a safe bank. Burke & Herbert Bank is a member of the Federal Deposit Insurance Corporation (FDIC), which means that your deposits are protected up to $250,000 per depositor for each qualifying account ownership category. This coverage includes checking, savings, money market, and CDs.
FDIC insurance begins automatically as soon as you open an eligible account. It's important to note that FDIC insurance covers traditional deposit accounts only; it does not insure investment products such...
Yes, a Burke & Herbert Bank account is FDIC-insured up to $250,000 per customer, per account ownership category. This means that even if Burke & Herbert Bank fails, you will eventually be able to recover an individual account's balance up to $250,000.
If you have a joint account, each co-owner of the account is considered a separately insured customer. As a result, you can collectively recover the account's balance up to $500,000 in the event of a...
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