At Busey, they’re a community organization, committed to helping customers’ and communities’ dreams come true. Since they first opened their doors in 1868, they have built on a tradition of close relationships and broad financial capabilities. Looking back, they’ve come a long way in 150 years, yet the core values—dedicated associates, strong customer partnerships... show more
Busey Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 09/04/2021.
from WalletHub and across the web
989 reviews from WalletHub and across the web
What's Your Rating?
Most RecentMost Useful
1 Star Rating
They wasted hours of my time trying to open an account. Kept kicking me out after I filled everything in. Restated my browser at least five times and restarted my brand new Macbook Pro twice. The last three times it remembered my information but even though I re-entered it, it did not recognize that it was filled in. I'm glad I found out the website doesn't work correctly before I deposited my money.
In any other bank when you run your debit Card as credit it stays on pending for no more than 24 hours, at which point the balance reflects the transaction. At Busey, the balance is affected immediately but the transaction stays on pending status for five to six days. If and when the account goes into overdraft during that period the pending item generates another bank fee. What a nasty bank!
I've had a checking and savings account with Busey Bank for 10+ years, but I'm done with it. I'm tired of feeling like they are taking advantage of me and acting against my interests. In addition, mobile banking and ebanking has become inaccessible in recent months. I would not recommend this bank.
Worst bank I've ever dealt with. They just shut your account down if you have no money in it during the corona virus. Now I can't even receive my stimulus check because my account doesn't exist anymore. Also not allowed to log in because my login is gone now too. They tried to fix it for me once and said I had 5 hours to basically deposit money into the account or it was still going to be cancelled. Depositing money via wireless transfer takes 3 days from another account. Would never recommend Busey to anyone.
Worst Bill Pay System Ever! The features are very limited. There are software bugs. It's not user friendly. Most payments take 7 days because they send checks instead of electronic payments including utility companys..why would a bank this size send paper checks to a utilitiy company??? You can't tell WHEN your money is going out. You cant balance your checking account because you have no idea what is on the week long mail trail. Everything is marked "Paid" once it hits the send date even though it has not cleared your account. Nothing is shown by the cash date, only the send date and that date is in reverse order (with the furthest out listed first). You have to load 3 screens to see what checks are going out THIS week and then use the search function in your account to see if the check has cleared your account. The recurring payments don't work. If you choose to pay more or less in the current month, it changes every month after with no other option. It's like the software was written by a teenager!
The worst bank I've ever banked with, can't go to my app and see what bills have come through , I pay all my bills the first of the month here it is the 7th of the month and the busey app show none of my bills have come through, yet is show I have a low balance. I keep track of whats come through on the app, Well not anymore cause it won't let me see whats been paid. SMH. Gonna be looking for another bank. Thanks Bank Of Edwardsville for leaving your customers hanging.
Busey Bank Customer Care Team is by far the best in customer service. I am not a wealthy person, I am not a business owner, yet I am always treated with respect, friendliness, and urgency. I have yet to have a negative experience dealing with them!
I had an account with Pulaski Bank for years before Busey took over. Pulaski was great! Busey, the total opposite! Busey has the option for text updates for your account that don't come until days later. I once woke up to over $1000 more in my savings account than it should have been. Instead of just taking it back, they charged me over $800 in fees for something they did. I called, and after almost a hour, and even speaking to a supervisor, I was told I'd have to pay the fees or it would be taken from my checking account, which they froze. I finally drove the long distance to the bank where I opened my account almost 10 years before, and luckily Mrs. Redding was still working there. She made several calls to get the issue taken care of, but I still had to close my savings account. I should have closed my checking too! I've had nothing but problems with them. The numbers on their debit cards rub off easily, and I've had to get multiple replacements. I recently overdrew my account for the first time in years, and they charged an astronomical amount of fees, and then closed my account without my knowledge. I didn't know about my account closing, or the overdraft, until I received a letter from them informing me of the situation, and how they're reporting it to the credit bureaus, a collection agency, how my credit will be affected, and how I won't be able to make future purchases because of it. I would never recommend Busey! They're horrible!