Community Bank, N.A was established in 1866 and is the wholly owned national banking subsidiary of Community Bank System, Inc. (CBSI). For over 150 years, Community Bank has served the financial needs of its customers. Their customers are the reason Community Bank exists. Of course, many companies make that claim. At Community Bank, they take it to heart. It’s why they make such a big deal about customer service. They don’t see going the extra mile as extra at all. It’s simply business as usual.
As of 2019, Community Bank, N.A had over 240 branches, approximately 3000 employees and more than 634,000 customers.
Community Bank, N.A. Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 12/09/2020.
4.0
339 reviews
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Community Bank, N.A.
maseleone @maseleone
Recently received an auto loan through Community. It is a monthly struggle to pay it. Their app does not work, their online banking platform does not work, the pay-over-the-phone option does not work. I need to call the general customer service line and sit on hold to pay it every month. Pretty frustrating.
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Product: Community Bank, N.A. Personal Loans
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Community Bank, N.A.
Joseph @josephp_4
Verified Customer
Community Bank is a great bank to deal with however; my three year old Auto Loan Interest Rate is quite a bit higher than competitive loans in my area. A consolidation loan is in my future.
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Product: Community Bank, N.A. Car Loans
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Community Bank, N.A.
randalls_49 @randalls_49
Verified Customer
This is a great bank I started like 4 yrs ago They have been great to me i have 4 accts there.I enjoy the debit card The best customer service
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Product: Community Bank, N.A. Car Loans
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Community Bank, N.A.
Stephen @stephencraig65
Verified Customer
I financed my Corvette with Community Bank and received a great interest rate with a fast approval and excellent service during the loan period.
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Product: Community Bank, N.A. Car Loans
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Community Bank, N.A.
schrellrodney @schrellrodney
Do transactions from days before they make it hard to key track of how much I have. My experience with this bank is awful. I would not refer anyone to this bank
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Product: Community Bank, N.A. Checking
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Community Bank, N.A.
Matthew @forgach0206
Verified Customer
No issues with lender. The app they provide doesn’t give you much information. I would recommend them if anyone would ask me about them
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Product: Community Bank, N.A. Car Loans
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Community Bank, N.A.
Rodney @rodneyp5
Verified Customer
Financed through my personal bank which was quick, smooth and hassle free transaction. Low annual rate with easy pay back terms.. When possible use a lender that you currently bank with in my opinion, it makes for a much easier process and you build a great credit portfolio with your personal banking institute..
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Product: Community Bank, N.A. Personal Loans
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Community Bank, N.A.
omegamage1324 @omegamage1324
Community Bank took over my local bank to which I had been a happy customer for over ten years. In a span of less than 6 months they proceeded, starting on day 1 to screw me over, I randomly owed them over $800 and they charged me overdraft fees to money I had already in my account. I had nothing but problems with them and whenever I reached out to their local branch they where very rude to me and very accusatory of me. I decided to ultimately close my account there because I did not feel like arguing with a bank when there’s plenty of better banks out there I can bank with. Note the location of mine was ST Albans VT. I will NEVER bank with Community Bank again.
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Product: Community Bank, N.A. Checking
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Community Bank, N.A.
huckfinn49 @huckfinn49
They don't deserve even one star! Absolutely the worse bank in the state. Nothing but problems. I overdrafted a few dollars and they charged $35 AND $5 a day! They gave me no notification... I rarely use the account, and now they want me to pay them $350+ dollars in "fees" on a single overdraft! These are crooks, not bankers! They have been reported to the state more than once! Move on! DO NOT BANK HERE!
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Product: Community Bank, N.A. Checking
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Community Bank, N.A.
Tammy @powellt76
Verified Customer
Community Bank is great. Came back with a quick approval and a low interest rate. They have easy and convenient payment options as well.
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Product: Community Bank, N.A. Car Loans
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