CorTrust Bank is a fourth-generation family-owned community bank serving the needs of individuals and businesses throughout South Dakota and Minnesota. And with a history that spans over 90 years, they do not intend to slow down. With CorTrust Bank, you can expect a bit of tradition, mixed with innovative solutions that go above and... show more
CorTrust Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/09/2022.
2.3
215 reviews
from WalletHub and across the web
215 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
CorTrust Bank
Patrick @patrickh_153
Report Abuse
5 Star Rating
Verified Customer
Everyone here is working on serious credit impo. I always pay my accounts in full and try to time these payments to show the lowest possible balance. My insurance does fall close to the reporting date so sometimes my balance shows higher but I paid it in full.
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
Michelle_fisher99_mf @Michelle_fisher99_mf
Report Abuse
5 Star Rating
Verified Customer
Wow, seems a lot of people had issues with the bank. I haven't had any, I did get an email before I got card stating payment due, I called and had to leave message but received call back fairly quick. Was told not to worry about Bill it was just letting me know the yearly fee was taken from card and once activated upon receipt of the card, then I would see actual billing dates. I'm able to pay online and use the card valet app for quick balance reference and set up when where and how my card is used for my safety and protection. I know they did go through switching companies and had a lot going on at that time with new trainings maybe that was issue people had. I have had a very good experience though.
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
Jamal @jamala_3
Report Abuse
1 Star Rating
Verified Customer
I’ve had this car for over 12 years my card was stolen reported it it took 5 months for them to report the fraud. Then they're disrespectful as well as unprofessional. I’m being told that nothing can be done. Cause the card was physically used I thought that’s what fraud was when someone uses your card without permission! But hey I’m only a black man what do I know
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
Oceco28 @Oceco28
Or you could stop playing the " but I'm a black man card.. " ?
show more
show less
Comment
0
0
CorTrust Bank
Elizabeth SB @lizsobecki
Report Abuse
1 Star Rating
HORRIBLE - RUN AS FAST AS YOU CAN! Terrible customer service. Wait for hours to speak with an actual person. No customer service etiquette whatsoever! BIG MISTAKE! CLOSED MY ACCOUNT FIRST MONTH!!
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
Gordon @gordonn1
Report Abuse
4 Star Rating
Verified Customer
Not bad but they had me wait two weeks to send a proof of residence! Hopefully it will help me to continue to build my credit back to where it was!
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
huberb744 @huberb744
Report Abuse
1 Star Rating
Verified Customer
This is the worst card ever! I have been trying to get online to pay my bill and haven’t been able to sign in and when I made my first payment I had to call and she stayed online with me and I signed in and made my payment now it tells me my information is wrong and then locked me out for 2 hours for too many tries?
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
Lindsay Waltner @Lwaltnerr
Report Abuse
1 Star Rating
Over the last four weeks, I have spent a total of 48+ hours and about a dozen phone calls trying to get help/answers TO NO AVAIL. At one point I was on my phone for six hours between transfers, waiting for people to answer, and being on hold. Their new online banking system isn't working. Along with that, I haven't been able to receive any help with my account. Making matters even more frustrating: their customer service number doesn't work correctly. They say they'll call you back but when they do there's either no one on the line or I have to wait on hold an additional hour or two. If you're looking to bank here, I highly suggest against it.
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
cldeleon7648 @cldeleon7648
Report Abuse
2 Star Rating
Never received bill via mail or email. Just activated card. No notifications of payment due and they froze the credit card. No warning letters or emails stating i was even late on payments, or any was due. But froze the card so I couldn’t use it. More than a 15min wait on hold to speak to someone. Insane! No help from customer service. Paid my payment and supposedly my card will be released tomorrow. Can’t give new customers a break for first time “offense” lol can’t know a payment is due if i never get a bill
show more
show less
Product: CorTrust Bank Credit Cards
Comment
0
0
CorTrust Bank
Sharon @sharoncarter677
Report Abuse
4 Star Rating
Verified Customer
Great card an Customer service is very knowledgeable I'm glad they approve me for this card I 'm looking for an increase in the near future
show more
show less
Product: CorTrust Bank Credit Cards
Comment
1
0
CorTrust Bank
kim mcknuckles @truelyz
Report Abuse
1 Star Rating
received a bill before receiving a card have tried to call several times but the wait times are more than 30 mins. Do Not apply for a card. you will regret it. Bill do in 18 days but can not pay it. Do not have minimal information to pay the bill, so will receive a ding to my credit.
You can apply for the CorTrust Bank credit card online, or by visiting your local CorTrust Bank branch. Applying by phone is not possible, but if you have any questions about the application process or the card's features, you can call customer service at (605) 996-0554.
Here's how to apply for a CorTrust bank credit card:
In-branch: If you'd rather submit an application in person, visit your local CorTrust Bank branch and let a representative know that you would like to apply. You can also download an application form, fill it in, and print it out to have it ready for when you visit your local branch.
You can check your CorTrust Bank CorPlatinum Credit Card application status by calling customer service at (605) 995-7984. You'll need to provide personal information so that CorTrust Bank can match you to your application. It should only take a few minutes to find out whether your application is approved, denied, or pending.
Typically, you'll receive CorTrust Banks's decision on your application within 10-15 business days. Some applicants might be approved sooner than that. If you haven't heard back within a reasonable time frame, you can always call customer service to ask about the delay.
