Duke Credit Union

Horrible place to do business. I have never been late on any of my payments; there are always issues with their debit/credit cards.

They made easy and affordable payment terms in order for me to pay them back, in all I had a great experience with duke credit union

I opened a savings account to start saving, as one of my immediate family members worked at Duke University. I've had it for a couple years with my BB&T checking account (which I then closed in favor of another local credit union), and I haven't had any trouble maintaining it or getting socked with surprise maintenance fees. The interest rate isn't bad, but the teller service and online features are really good. For a small credit union, they're on the ball in terms of Wells Fargo -- now you can do mobile check deposits. And you don't need any check slips when going into the facility, they'll just swipe your card and ask which account to deposit it in.

I am filing a complaint because I feel that Duke University Credit Union should not of pre-approved me for a mortgage loan. I got pre-approved and proceeded to put a bid on a townhouse. There are no new information about my finances between the pre-approval and 5 weeks later when they denied my loan. I did have much of my money in stock, and I did not know that this would not help my loan.

I was very honest both by email and verbally to the loan agent about this. No one said anything until I was denied, again 5 weeks later. I could of moved this money if I would of known. I paid out due diligence, loan fees, attorney fees, a deposit (1000) and inspection fees. These fees totaled over $2000. After I was denied, my real estate agent had me go though a mortgage company and within 3 hours they agreed with the bank. By then the time was up and I lost the bid on the house and moving this money from my stock would not have helped. Not to mention that I had given up my rental, and the people whom owned the townhouse made their rental move out.

The loan agent also did not respond many time to both mine and my real estate agents phone calls and emails. And when they did finally finish the paper work on my loan, they printed it out 3 times. Each was a half inch high. This killed many trees, and today, this should not need to be done. It was all on the computer anyway.

So my compliant is they should not of pre-approved me, and they should of helped me to understand the process better. I believe that they are doing this to others.

My experience with Duke Federal Credit Union was easy and enjoyable. I was trading in my '02 BMW with 120,000 miles for a '06 Nissan Altima, still under warranty with 35,000 miles. Similar option packages too; leather, sunroof and upgraded stereo. Since I work for Duke University, the dealership I was dealing with could kind of play the middle-man and was able to approve the loan at a low interest rate. My payments only increased about $60, which was nice, but I added another 3 years on to my payments. Even so, it's been a fair deal; the payments come out of my check at Duke, pre-tax which is also nice. I did have an issue, but it was really the insurance company's fault. My insurer never listed Duke Federal Credit Union as the Loss Payee so the Credit Union did what I assume was standard protocol with no proof of insurance, they added another $30 or so every check as a form of liability insurance that I didn't need. To make sure Duke got paid if the car was totaled or something. I got it straightened out and Duke refunded my money in the form of the last payments I would make and it actually reduced my loan by a year so that's great! Great experience in any dealings I've had with them. They're courteous and professional and they get the job done.