EverBank is a premium performance banking partner. A specialty bank that delivers reliability, security and deep expertise in the form of high-value products and services to consumer and commercial clients across the nation online or at their financial centers in Florida. They’re committed to ensuring your money reaches its greatest potential. As a client, you will always have the advantage.
EverBank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 10/30/2025.
2.4
249 reviews
from WalletHub and across the web
249 reviews from WalletHub and across the web
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EverBank
skyway_yantra0t @skyway_yantra0t
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1 Star Rating
Stay away from EverBank. Yes, they have good interest rates, but they have the worst customer service. If there is ever a technical problem with their much-touted digital banking system, be prepared to wait days before it will be fixed, if at all. Due to a glitch in their system, I am unable to access my account, and no one at customer service can fix the problem. The issue keeps being referred to IT, and it is now four days since the first request went to IT, and still, there is no response. Again, my advice is to stay away from EverBank.
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Product: EverBank Savings
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EverBank
eheberle @eheberle
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2 Star Rating
Consistently having poor customer experiences with EverBank. I will say service improved significantly under TIAA, but now that they are no longer part of TIAA, customer service has decreased immensely. For example, you cannot set advance maturity instructions for CDs. CDs will automatically renew, without a choice, unless you call exactly on the expiration date. I even called the day before my CD was expiring to instruct them to close the CD on the following day, and they would not allow it. This is antiquated, inconvenient, and completely unnecessary. Their rates are competitive, but that's the only plus of this bank.
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Product: EverBank CDs
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EverBank
fredbun01 @fredbun01
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1 Star Rating
Abysmal slower than mentally challenged Politicians.. OMG Avoid these clowns like the plague. Ally, CapOne much much better.. imao.. Don't say you were not warned... Perhaps a perpetual ponzzi scheme to delay funds.. and then pop... Can you say Cryto.. lol..
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Product: EverBank Savings
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EverBank
DJBarshay @DJBarshay
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1 Star Rating
The worst bank I have ever experienced in 65 years of extensive international banking! Rather than assist, they lie consistently and refuse access to super- visors. Without notice of any kind, they appropriated our two accounts and now cannot account for the funds. They have still not after six weeks of requests not written the reply they keep writing us explaining what they have done. They ignore all attempts at a resolution. They will always say call Customer Service.
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Product: EverBank Savings
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EverBank
ricardo30286 @ricardo30286
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1 Star Rating
Very bad bank experience here with personal banking, you may want to try with Primis Bank or Lending Club, this one is the worst !
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Product: EverBank Savings
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EverBank
vesaliususb @vesaliususb
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1 Star Rating
Worst customer service ever. At the maturity of my CD, getting the money back was a total hassle and they wanted me to purchase a surety bond to get me own money back because they lost the disbursement check. Had to get the state banking department involved . Amateur hour . Very frustrating
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Product: EverBank CDs
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EverBank
srg_garcia @srg_garcia
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1 Star Rating
Liars and cheats. They had a promotion worth up to $500 if you transferred $200,000 into one of their accounts and maintained the balance for 6 months. I worked with one of their advisors to ensure I did it right. When the time came around to receive the $500 bouts, they said I didn’t place it in the correct account. I DID EXACTLY AS THEIR REPRESENTATIVE INSTRUCTED. Liars and cheats. Do not do business with them. If possible, I would give zero stars.
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Product: EverBank Savings
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EverBank
carelli21 @carelli21
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1 Star Rating
0 Stars. Their customer service is non existent. Every agent gives you a different answers & the managers lie and are rude. No accountability.
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Product: EverBank CDs
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EverBank
Tricia Farwell @tricia_f
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1 Star Rating
TIAA does not allow customers to name accounts using names/nicknames that serve the customer. If you have multiple accounts with them, this makes it difficult to figure out which account is which. When contacted, their response is that it used to be an option, but isn't any more. Is anyone interested in starting a class-action lawsuit to get this option restored?
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Product: EverBank Savings
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EverBank
Bank User @bankuser
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1 Star Rating
0 stars. Just find a different company. I've been trying to get my money out for months - their CS is horribly slow, doesn't follow up, gives misinformation, and is not thorough. It's not even their fault they are all very nice they just clearly have not been trained in what they're doing. Every time I call them (I call them probably every other week or more) they tell me I'm missing some other document that they need to process my request to remove my money. They have been holding my money for months now, which has gone down a lot since I first started this process of removing it from TIAA, and they refuse to give me the sum of money that I had in the account the first time (first of 4) they told me I had submitted all the necessary documents.
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Product: EverBank Investments
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EverBank
Ruby J @shopchar
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1 Star Rating
I agree with the ZERO stars!! TIAA is beyond terrible! I don't know how their given a rating above 4 stars, as most reviews are 1 star! They must be piggybacking on reviews from when they were Everbank. When you phone, their prompts are crazy, make you input your info twice, and repeat what their automation just said! I would select IRA, as that's the account I had, and IRA Rep wanted my FULL SS#!! I told them 'NO' and could provide my account #, they state they can't look up my account with my account number!!??? I kid you not!! That's INSANE am I in the Twilight Zone!! I swear their reps are trying to steal your identity by insisting on your FULL SSN!! They need to be investigated by the banking commission for telling ppl they need full SSN. They then claimed they had NO account under my name and phone number, even though I was logged into their system staring at my account page!! I guess their IRA dept doesn't really handle all IRA's. They're rates are well below that of other banks. They take their sweet time with external fund transfers, so they can profit from your $$ as long as possible! They're a hot mess! After being with them for years, I've closed my accounts. DO NOT bank with this awful company, you will regret it and want to scream every time you phone! I recommend anyone having unresolvable issues file a complaint with the CFPB (Consumer Finance Protection Bureau) or the Federal Reserve (who oversees banks), you can search for these websites. They're both government agencies who hold a great deal of authority.
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Product: EverBank Savings
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EverBank
Dcohen44 @Dcohen44
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1 Star Rating
This Bank was not honest with rates and did not honor a rate increase on my account when it was owed. I am looking for another bank who will honor rates and care about the customer.
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Product: EverBank Checking
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EverBank
tbrown1930 @tbrown1930
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2 Star Rating
Good interest rates as far as bank accts go, but otherwise, not so great. The TIAA checking account has numerous disadvantages compared to the Everbank account I had before TIAA acquired Everbank. I used to recommend Everbank to friends but I would never consider recommending TIAA. Here are a few of TIAA deficiencies that the old Everbank account didn’t have. 1) no 24 hr phone service or weekend service 2) can't classify payees to facilitate reports for tax records 3) can't do expenditure reports 4) not as user-friendly 5) when you enter a payee, can't just automatically pay them without going to another page 6) can't close alert messages without opening each one which is annoying when it’s obvious what they are 7) can't name accounts which helps a lot if you’re managing more than your own savings and checking like I am
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Product: EverBank Checking
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EverBank
Matt F @matt6789
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1 Star Rating
Inconsistent policies and a failure to take responsibility. I used foreign ATMs without a VISA surcharge only to use ATMs at those same branches a month later and be charged a 2% VISA fee. TIAA customer service blamed the issue on the local bank. Failed to take any responsibility for it and said the VISA fee is entirely between the foreign bank and VISA as if TIAA has no role in negotiating that fee or when it is charged. Their requirement of a $5k account minimum to avoid monthly fees is too high based on other competitors. The banking internet interface for business accounts and mobile app are basic and poorly designed which makes them difficult to use. The bank also declined to offer its customers access to the second round of PPP loans. I have been a customer for over 6 years and had a better experience with Everbank before TIAA acquired it. They have lost my trust.
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Product: EverBank Business Services
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EverBank
David @huwiler
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2 Star Rating
When TIAA was still Everbank, it was a wonderful small bank which offered personal service, low fees, and competitive interest rates. I banked with Everbank for more than 20 years, and the service was five star by any standard. When TIAA took over, things deteriorated quickly. It became more difficult to reach customer service; when one did reach someone, the quality of the assistance was much weaker. The last straw came with the imposition of very high international wire transfer fees--even for clients with well over $100,000 in TIAA accounts. With Everbank, there was never a fee for transfers. But recently a fee of $35 was imposed. The first time this happened I phoned the bank and the fee was waived. The next time I called the woman who took my call refused to waive the $35 fee on a transfer of $300--so I paid 10% of the transfer amount as a bank fee. So I am in the process of transferring all four of my TIAA accounts to either HSBC or Chase, both of which offer free wire transfers to clients with much smaller balances than mine.
Get answers to your questions about EverBank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
TIAA Bank doesn't make their mortgage originiation fees publicly available. However, these fees are typically 0.5% to 1% of the loan amount. For more information, please contact TIAA Bank directly at 1-888-882-3837.
EverBank does not publicly specify a maximum dollar limit for writing a personal check. Generally, most banks do not impose a hard cap on the amount you can write on a physical check, provided you have sufficient funds in your account, the check passes security and fraud screening, and the recipient's bank accepts large checks without additional verification.
However, for high-value checks (e.g., $10,000 or more), EverBank may flag the transaction for review or...
As of August 2023, TIAA Bank has transitioned its name to EverBank. However, EverBank accounts do accept direct deposits. This allows you to have your paycheck or other regular income deposited directly into your account, saving you time and effort.
To set up direct deposit, you'll typically need to provide your employer or other payer with your account number, and routing number. You can find this information on your EverBank account statements or by...
As of August 2023, TIAA Bank has transitioned its name to EverBank. You can find your EverBank account number on your statements, in your check, or online.
Statements: Your account number is listed on your monthly bank statements.
Checks: If you have a checkbook, your account number is printed on the bottom of each check.
Online: Log in to your EverBank online account. Your account number should be...
As of August 2023, TIAA Bank has transitioned its name to EverBank. The EverBank routing number for wire transfers is 063000225. For ACH transfers the routing number is 063092110.
You can find your routing number online or at the bottom of your checks. It's the leftmost number, followed by your account number and then by the check number.
If you have difficulty finding your account routing number, you can contact EverBank's customer service...
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