EverBank Savings Accounts

Stay away! "Ever" since TIAA bought out Everbank, service has gone downhill badly. Hold times for me, over four attempts, rose over 30 minutes waiting on the phone, when an agent finally answered or else I just gave up and hung up. It is difficult to find out, online, how to non-renew a CD; do you suppose they make it difficult on purpose? All in all, this is an awful bank and you should go with another bank that pays more attention to the needs of its customers, and less attention to its own profits. In the old days a corporation recognized that it held a privilege to do business, and it owed duties to its customers in return for that privilege. Not with TIAA Bank!

I have used TIAA banking services (TIAA Direct) for awhile. Overall, TIAA gives me a fair experience.

Here are some highlights of my experience with TIAA.

Pros:
-High interest rate for savings and MMDA accounts, but not checking. As of today, 1%.
-No minimum balance.
-Customer service is good, but not the best compared to Ally.

Cons:
-Google Chrome Browser is not supported. You can't login to TIAA Direct with Google Chrome Browser. I have reported the problem to TIAA, but none of their technicians really fixed the problem. I even reported to Google Chrome support, but problem is still not fixed.
-Not accepting new customers. If you really want to sign up for TIAA, it really depends on your luck. They open sign up randomly.
-A $2 dormant fee for saving accounts if there’s no activity in 2 years. For MMDA and checking accounts it is 1 year.

I have had Everbank for over 5 years. I often notice that the bank has fantastic introductory rates for their savings accounts, which more than offsets the interest lost during the time period that it would take from switching banks and losing interest if you are mailing in a check from a checking account. This bank is always and consistently in the top 5% of highest yields out there for online accounts. This is the best online bank I believe because they also provide you with a debit card and a checkbook. I do not know of any other online bank with those features. Normally it would take days to gain access to your funds, but this one can give you access instantly. They have also reimbursed me with the bank ATM fees at the end of each month, so big picture, you have access to any ATM using Everbank. Overall this is a great bank, the customer service is great and they are very helpful as I had forgotten my pin a couple of times. I recommend this to anybody looking for a high yield and an easy to use system.