Exeter Finance

Again, I agree with too many people; I would leave a 0-star review if I could. Received my car at $200 a month with a $7,000 down payment. All payments were made on time, with the exception of one that was 3 days late. After 9 months of no issues, my car was repossessed, and my online portal was completely locked. It remained locked throughout the time I was with them, so I had zero access to the remaining balance, amount paid, interest left, etc. When speaking to customer service, I was notified that "payments hadn't been made for over seven months, and to get my car back, the outstanding balance must be paid today." $1,800 dollars later, which was supposed to include the repossession fee and whatever else, I obtained my car and went another 6 months with no issues. My car was gone AGAIN, so I called customer service, to which they stated that my "outstanding balance is now the previous repossession fee I never paid, and I've already been given the one-time grace payment, so I must now pay the remaining balance of my loan to get my car back or it goes to auction." Like many of us, I cannot go without transportation. $5,500 later, the contract of ownership and balance payment agreement signed, and the title yet to come, it's 3 months later, they try telling me I STILL owe them $3,000, and my title hasn't been sent to me because it's "still in processing." This truly was a horrendous, stressful, and traumatizing experience. Exeter and all who work there are the absolute laziest and careless scammers who are truly wrecking people's lives and livelihoods.

The worst company ever. Definitely zero customer service! Requested a payoff email to be sent to my banker. They requested I make a payment. Made the payment but never received the email, so I called back that same day. They documented the email incorrectly. Then they said it takes 24-48 hours to send an email! They had to request it. From whom, I asked. They said it was still Exeter Finance. 52 business hours went by, still no email. Called back, and they said I gave no email, then they magically found it. Said it would be another 24-48 hour wait on the request. Told me to go to their portal. So they can't call and rush order my email! And now, since they failed to do their job, they want me to do it! Absolutely horrible punctuation, responsible, and customer service! Oh, but the payment had no issues going from my bank to them in 24 hours! Extremely horrible experience, and I would stay away from Exeter Finance! You've been warned! Zero stars if I could!