The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 08/01/2022.
3.2
132 reviews
from WalletHub and across the web
132 reviews from WalletHub and across the web
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First American Bank
Lee Malcom @auberagent
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1 Star Rating
Warning! Read TRID rules for mortgages to prevent late date surprises. Compare your Loan Estimate to your Closing Disclosures sent just prior to closing. There are rules as to how much and what can change. The Consumer Protection agency has extensive information for buyers to review on the matter. There is also an tip line if you feel you are being mistreated. As a real estate practitioner, I am shocked by the incompetence exhibited by First American Bank. "Disclosures Matter" OLM
Never a pleasant experience. My company uses FAB for our HSA for several years. The card never works when you need it, they issue new cards randomly before the expiration date, "for security purposes," to the incorrect address, and then charge you for a new card.
Pretty decent local financial institution. Since my car loan through them is on autopay, I do not have a great deal of need for customer service, but they have called a few times to check on me and offer other financial products. I may consider this at some point.
This bank has been a nightmare to work with since day 1. They held to 20% on our 80/20 mortgage on a home we purchased just before the real estate bubble burst in 2007. Wee sold in a short-sale in 2012, and 1st American didnt get what they wanted from the primary lender, so they have been punishing us. They ‘help’ by refinancing the loan high-interest balloon loans every 5 years. They show no compassion for unemployment issues, serious financial strain, nor anything else - they are downright rude. They lied to our real estate attorney in the short sale process and have continued to do so. Through a debt negotiator we were able to reduce the amount owed, and we are paying a ridiculous amount each month, yet these payments are not reflected and they are tanking our credit. I have filed a formal complaint with the States Attorney for predatory lending practices. Do not trust this bank!
Very poor customer service. I have been charged a $500 penalty fee for closing an account I have never used nor extracted a penny but apparently had a fee for closing nobody warned me about. They position this as a free account/credit line I could use any time in case I needed it, but ending costing me $60 a year. When I asked to close it as I didn’t use it, they charged the 500 bucks and when I asked for a refund they said “you should have read what you signed for” (on the many pages I sign with all the small numbers it was impossible to notice, the salesperson who convinced me to open this account didn’t tell me anything). Really bad experience. Stay away from this bank
I have an HSA with First American Bank, and I strongly recommend against anyone else suffering through it. I changed address somewhat recently. When I informed First American, they said that I'd need a new card. I was fine with this, but it turned out the person on the phone mistyped the name of my city in the new address, so it never arrived. I reported it as lost (with a $5 charge) and asked them to resend it. Still nothing. I called them on the phone today, and they told me that the computer shows me as reporting it lost again, so if the card ever arrived, it wouldn't work; I'd need to wait for still the next card. It's still not clear at this point how I'm ever going to get a way to spend the money out of the account, not the feeling you want when you have over a thousand dollars with a bank. Steer clear!
I waited weeks for the Glen Ellyn branch to give me an answer on my HELOC only to have them deny me based on my credit. I had asked prior to applying if they base the decision solely on credit scores and they said no. I have no mortgage on my home, a good income, and good payment history but still got denied based on a fair credit score, (650) Clearly this bank only wants to skin the cream off the top and only approve 800 fico scores. Well guess what, by doing that you've denied 80% of the American population! I wouldn't waste my time on this bank.
Fadil and Robert Niccolai could not have been more helpful. Samantha too. I’ve never had a bank be so competent. I try to always do the right thing and volunteer for the pound etc so maybe my higher power is rewarding me.
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Product: First American Bank Business Services
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First American Bank
Mike jones @revnent91
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3 Star Rating
I used this institution for my main checking account which my checks were deposited into.Which most of the time service was decent but sometimes it was so frustrating getting a hold of an actual person which had caused headaches especially i needed a simple question answered and it was not provided in a simple or easy manner other than that they were a great place. So i would not say they are the best but far from the worst
First American Bank uses either Experian, TransUnion or Equifax for personal credit card approval. The selection is done randomly, so there is no way to know beforehand. After approval, your account activity will be reported to the three major credit bureaus.
For business credit card approval, First American Bank uses either Dun & Bradstreet, Experian or Equifax. Just like with their personal credit cards, the selection is done randomly, and after approval, your activity will be reported to the three major business credit bureaus.
