First Northern Credit Union

I recently encountered an issue with Michael Murphy myself. I contacted the district manager, Diana, to file a complaint about his behavior. However, I was surprised to hear that this is NOT typical of him. I suspect he may have treated other people the same way. Because he even answers the phone as if he’s annoyed that you’re calling. Throughout our conversation, I remained patient despite his rudeness, to respect the fact he's an elder and maybe there's a communication barrier, language, or culture barrier that may be causing the communication issues. Unfortunately, it became apparent that he was simply rude and inconsiderate. It's clear that he should retire, he’s over his position and the branch just allows him to behave this way. As the conversation progressed, Michael began raising his voice and refused to answer any more of my questions, dismissing me disrespectfully. I have accounts with six other credit card companies, including Premier Bank, and I have NEVER been mistreated by any of them. They have all been willing to assist me in preventing any damage to my credit. It's disappointing that a credit union, which I would expect to provide better treatment, has failed to do so. In fact, after reviewing numerous complaints from other customers, it seems that the issue often stems from the loan department, where Michael is the only point of contact. Many customers have expressed concerns about the quality of customer service, and all signs point to Michael's department. This behavior needs to be addressed, as it is completely unacceptable for customers to be treated in this manner. Furthermore, the rights of customers and the protection of their credit should be prioritized. Michael shows no willingness to assist me and is even dishonest. I asked him three times about my options, and he insisted that I had none. He mentioned that the only assistance he could offer would be in the event of my death, which I later discovered was untrue, there are other options for me. According to the Consumer Financial Protection Bureau, this is against the law, as it denies the customer a fair chance to protect their credit. I have never had any issues with this bank before, but if no action is taken, I will file a complaint against this organization for allowing discriminatory behavior from an employee and violating customer rights. Thank you for providing this opportunity to share my review, as it confirms that I am not the only one who has been treated poorly, spoken down to, and lied to by Michael Murphy. It is concerning that no one has reprimanded him for his behavior, which I am certain goes against the company's policies regarding employee conduct. During my conversation with Michael, I requested to speak to a supervisor at 3:12 p.m. He informed me that she might not be available to speak with me that day. However, both he and the supervisor reviewed my account together when Michael finally presented me with the alternative option I had initially requested. Now I have to wait until the 22nd to speak with someone regarding my situation, despite the urgency. This should not be allowed, at this point he has two customers complaints and nothing is being done about it.