Freedom Mortgage

Freedom Mortgage is a scam of a company. They will attempt to get you to refinance every time rates drop a quarter of a %. This would result in you adding more money to your loan than you would end up saving in monthly payments. I was overpaying taxes by about 200 dollars per month. They tried to sneak this in and say I would be saving that much per month by refinancing (when in reality I'm reimbursed anything additional I paid at end of year). I called and tried to have my mortgage reduced by 200 dollars per month because I was overpaying in taxes. They declined to let me reduce the monthly payments without refinancing. I now just pay 200 extra dollars every month and have to wait for them to reimburse me 2,000 at end of year. DO NOT LEND FROM THESE PEOPLE.

Austin Edwards was our loan officer. He missed several key loan milestones, including loan commitment. Two days after our scheduled closing, they denied our loan. This was minutes after he told the seller's agent he was waiting on more documents from us. He then spoke with our agent minutes later and informed her we didn't meet the requirements for the loan. Stay far, far away from FMC...

Every review I've seen here is absolutely accurate. I would give zero stars if I could. Our loan was sold, and Freedom Mortgage is in charge of servicing. We are going through the home sale process and our buyers are assuming our FHA loan. The process has been an absolute nightmare from day one. We submitted our initial request on 4/1/2023, which nobody received or reviewed. It took three tries to get our request looked at the first time, and there wasn't even an application sent to our buyers until 4/17/2023. 17 days to send out an application. From the start I was given timelines of anywhere from "as fast as you can get us the paperwork, but call it no more than 30 days" to 90 days. No explanation of the process whatsoever, and every single person I talked to gave me different information. The support team claims that the assumptions department doesn't take inbound calls, so you can't actually get in touch with anyone who would help. I spoke with ONE manager who was somewhat helpful the entire time. Our loan officer in the assumptions department who has finally picked up the process, will not respond to emails until I've sent at least 3 in a row, she will not pick up her phone or call me back, and dodges questions about expected close date every time I ask. We have two realtors, myself, our title company and the buyers all reaching out for answers and she refuses to give us any information. The loan officer is unprofessional and incompetent, and as a business, they are completely okay with this, and it almost seems like it's what they look for in a person when hiring, like, "are you going to hang up on our customers once they've been absolutely exhausted by you trying to dodge the questions they've asked? Yes? YOU'RE HIRED!"

The level of incompetence in this company is unbelievable, and they have done nothing but cause stress and problems throughout the home selling process. I cannot express how horribly run this company is, and I urge you the second you receive a notice that your loan is being serviced by Freedom Mortgage, PLEASE, for your own good, start the refinance process to get away from them.

They bought our loan from a good lender and it has been a nightmare ever since, they take your payment and put it into" unapplied funds" then they say your payment is late and charge a late fee. This has ruined our credit scores and caused anxiety, headaches and nightmares. I have to call these people every month. This company is horrible.

Beware of this company. I sold my home and account has been closed , but they still report my account as Deliquent to credit bureau. They did this 3 times to me . I had to chase them to correct it each time Their system is broken and report customers as Deliquent even after selling their homes. Another time I was on autopay , but their system did not pull right amount and again reported as Deliquent. I honestly ask you to avoid this company. They are causing me lot of stress and time waste.

Don't care about customers what so ever. I have never missed a payment with any company in more than 10 years. My escro was short so my payment went up 80 bucks. I didn't receive the notice so my payment was $80 short. They reported me to the Credit bureau without a simple phone call, dropping my score 93 points. I will refinance out of thier loan as soon as the economy balances back out and will never use again. Definitely would not recommend

Freedom Mortgage is the worst servicer in the business. My home has significant damage from hail. State Farm paid promptly. Because of the extent of the damage they sent the check with Freedom's name on it. I sent the check to them. They sat on it for a month. Then they claimed that State Farm stopped payment on the check. State Farm said that is not true. When I call their Loss Damage department its always an hour hold. They won't communicate by email. They won't call State Farm. They say they escalated but the manager does not call. More than a month and my home is still not fixed. In short, they suck.

Horrible. Only interested in attempting to refinance you repeatedly and spamming you with promotional emails. Had to escalate to management during a refi as a sales rep attempted to bait and switch me.

Thank God I paid this loan off!

Horrible company and loan service provider. Avoid if you have the option to. They do NOT have their customers' best interest at heart.

The customer service is horrible!!!! Please don't use this company. If you ask to many questions they will keep asking you why you want know SMH. I hate my mortgage was sold to them ???. They don't offer home equity loans just refinancing