The Frost National Bank started in the back of a small mercantile store in San Antonio, where T.C. Frost provided Texans with the supplies they needed to prosper on the frontier. Today, Frost provides individuals and businesses with financial tools and advice to thrive in a fast-paced world. Everyone is significant, and at Frost,... show more
Frost Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/16/2023.
2.8
77 reviews
from WalletHub and across the web
77 reviews from WalletHub and across the web
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Frost Bank
captaineddiesteel @captaineddiesteel
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1 Star Rating
Staff kind and knowledgeable. Seem to be running that scam that Wells Fargo got in trouble for. Namely, if one has 10,000 in savings and the check you wrote for $50 on your regular account that only had $49 bounces your out lots of money Then $35 dollars is charged to your account which pulls it down to $14 so that you have even less to pay the nect checks coming in
No email to tell you to transfer money they already have in your savings. Its like they forget about the $10 in savings. Excuse the type errors as I cannot see the screen
The outstanding service provided by this bank has ensured our dreams and goals. Thankful to Scott, Nathan, and Lai-Yee. Warmest, Holly and Damian with Mobility City of Fort Worth.
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Product: Frost Bank Business Services
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Frost Bank
raramsey51 @raramsey51
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3 Star Rating
I've banked with them 30+ years. Today they refused to notarize a routine legal doc citing their "policies ". Just another bank run by lawyers who has forgotten customer service.
Frost Bank made getting a Home Equity Line of Credit, (HELOC), very simple and rewarding. They run a very tight ship and their customer service is second to none. I would recommend them to anyone that is looking to use some equity in their home for upgrade projects to seriously using Frost bank.
FROST BANK approved a fake US FEDERAL Check which I have a copy of! now they have me blacklisted wanting me to pay the money back to bank! I never spent the money! they will never be able to show I spent that money 4,126! I am a 71 widow US Citizen. SUING FOR DAMAGES AND MY REPUTATION RUINED BY THIS CAN'T GET A LOAN NOTHING BECAUSE THEY DIDN'T DO THEIR JOB CORRECTLY. THIS IS ABUSE TO HARM FINANCIALLY AND MENTAL STRESS! WANT THIS TAKEN OFF MY CREDIT REPORT IMMEDIATELY HAD ENOUGH! I HAVE THE COPY OF CHECK FRONT AND BACK TO PROVE THIS! DON'T TRUST FROST BANK LIARS IN MY OPINION
The worst bank in the state of Texas! If you are not a Cullen or a Steen you are crap to them! They have still not settled my mother's piddly estate after 18 months and now they have lost death certificates! Want me to drive 170 miles to SA & get a new one for them! They can go pound sand! They care nothing abt the little guy! Their website claims they care for one even if you are not a customer-you would have to have a couple of screws loose to bank with these people if you do not have a million dollars! That is the only way you matter to them!!
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Product: Frost Bank Business Services
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Frost Bank
kimpeterson69 @kimpeterson69
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1 Star Rating
I thought Frost was a good bank of business. Turned out to be my worst nightmare I’m on anxiety medicine because of a landlord scammed me out of $1,050 dollars I thought I would be renting. Come to find out house is for sale the bank will not give my money back. It’s like they’re believing a scammer over their customers. Not one time have asked for any information from me to support my dispute. I just drove 4.5 hours to San Antonio from Dallas, Texas to headquarters or corporate. They weren’t trying to hear it basically I submitted over a 75 document to support myself. They finally scanned them into system to someone. I asked for CEO or chairman they claim they work from home. I’ve asked for CEO email. No response I tried talking to call center 7 times within 3 weeks about this matter. So supposedly somebody supposed to call me tomorrow. I just want my account out the negative so I can close my account and throw my card in the nearest lake by my home. So if you’re considering Frost please go elsewhere to bigger banks than frost. All banks have insurance on their money. I just had a double mastectomy June 1st I had to have my 11 year old help me drive 4.5 hours. I hope they find it in their hearts to do the right thing because next I’ll be taking it the news station, protest and on all social media platforms. PLEASE RUN FROM FROST BANK. Their customer service isn’t like chase nor Wells Fargo. So whichever reviews you ready tell that is bad please take heed to them before considering opening an account with them. I’ve been with them over 3 years. I don’t want them losing millions over a 1,050 dollars. If a bank offering a service ZELLE you should honor your customer or take the feature away. A lot of banks don’t offer it probably because of the liability. Worse bank I’ve ever dealt with. If anyone else has had issues I’m opening to speaking with you maybe we can seek justice together.
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Frost Bank
Geta Taar @getatar99
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1 Star Rating
Have been banking with Frost Bank for many years and this past week they let my employer to reverse a direct deposit payment after 15 days in my account. No one asked me for my consent even it was past the five day limits they could reverse a deposit. I am sick in bed and that was my sick day payment that I deserve. Customer service, could not help This bank is not a good custodian...
Worse Bank in the state - my mother passed in May 2020....her estate was not a large one and our family is not prominent. My mother banked at Frost because he aunt and brother had banked there. She was sucked into Frost because of the “service” they provided. Upon her death, her bills have not been paid and estate is not settled. Now USAA is suing Frost for their unpaid bill in my mother’s account. And what makes this worse is we have a close friend who passed in August. His estate was multi millions and I talked to his widow yesterday and his estate is settled and bills are paid and new trusts set up. Her attorney has contacted me and I am going to try to go that route with a attorney representing me. Unbelievable poor service if you are an average citizen!!!
