General Electric Credit Union has always remained true to the credit union philosophy of “People Helping People” meaning their products and services are designed to benefit their members. They don’t create hoops to jump through or trick you with the fine print. They’re straightforward; when they say they have a free checking account, it’s... show more
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General Electric Credit Union Reviews
5
26%
4
12%
3
10%
2
7%
1
45%
2.7
42 reviews
42 reviews
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General Electric Credit Union
Timothy Sewell @POTTYLTtim.69
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5 Star Rating
Hi, my name is Timothy Sewell. I bank with GE Credit Union, and I would like to say that Dasha is a sweetheart. She always has a smile and is professional and very helpful. She is great to talk to, and she makes my day when I encounter her. Thanks, Dasha, for all that you do for me and many others.
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Product: General Electric Credit Union Checking
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General Electric Credit Union @GECUCincinnati
We're truly grateful that you took the time to share your experience with GECU, Timothy. Thank you for your support and for being a valued member of our community!
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General Electric Credit Union
drroberts120292 @drroberts120292
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1 Star Rating
Just like most poor companies, they will just lead you on as much as possible to get your business. It took way too long just to process my information to refinance to pay for my transmission. I could have gotten a loan somewhere else much faster and already had my truck back. Just a bunch of unnecessary steps to slow the process down and not good customer service to make up for the terrible processing times.
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Product: General Electric Credit Union Car Loans
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General Electric Credit Union @GECUCincinnati
We appreciate your valuable input and the time you've taken to share your experience with us. We would be grateful for the opportunity to have a more detailed conversation and address any concerns you may have. If you could kindly reach out to us at: [email protected], attention to Doug, we will be able to address any issues. Thank you!
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General Electric Credit Union
Sue Tribbe @tribbesusan
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4 Star Rating
Employees are poorly trained. Someone who cares about the Fairfield branch needs to step up and get people in there who know what they are doing. The last mistake the teller made with my account may finally cause me to leave. Your canned response, acting as if you care, is sad. Talk is cheap. I want to say a real person called me today and addressed all my concerns. Also, I did not mention that April went above and beyond helping me resolve my issues. So, in all fairness, I have changed my rating.
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Product: General Electric Credit Union Business Services
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General Electric Credit Union @GECUCincinnati
Sue, we appreciate your valuable input. Your comments have been shared with our management team and we understand they have been in communication with you. Please do not hesitate to reach out to us at [email protected] with attention to Doug if there is anything else we can assist you with.
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General Electric Credit Union
McKenna C @mckennachambers99
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1 Star Rating
Verified Customer
Horrible customer service. I have been very ill and in the hospital for months. I almost lost my life, and I conveyed that to them. I called to inform them that I am finally home and I am waiting for my health insurance to approve my long-term disability so I can make my account current. They did not care and simply told me to pay, or they would take legal action. I couldn't answer the phone from my hospital bed in the ICU.
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Product: General Electric Credit Union Car Loans
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General Electric Credit Union @GECUCincinnati
Thank you for taking the time to leave us this valuable feedback, McKenna. Hearing from our members is crucial in addressing service concerns and making improvements for the future. Your comments have been carefully reviewed by our management team, and one of our team members will be reaching out to discuss your experience and provide support. In the meantime, if you have any immediate concerns, please feel free to contact us at: [email protected], attention to Doug.
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General Electric Credit Union
kathleenlakeberg @kathleenlakeberg
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1 Star Rating
I missed a payment of $4.00 on a credit card I use only once or twice a year. Since I use it so infrequently, I forgot the charge was there and missed the payment. General Electric Credit Union reported me to all three credit bureaus, and my credit score dropped 110 points over this $4.00 charge. When I reached out to ask for help, they refused and justified their actions. They could have at least given me a call, text, or warning, which they did not. I have been a member for over 40 years and have never had a late payment. I also sent this information to every member on the board, and not one person reached out or offered to help.
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union @GECUCincinnati
Kathleen, thank you for your valuable input. Your comments have been carefully reviewed by our management team, and one of our team members will be reaching out to discuss your experience and provide support. In the meantime, if you have any immediate concerns, please feel free to contact us at: [email protected], attention to Doug.
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General Electric Credit Union
Herman Johnston @hermanjohnston8
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1 Star Rating
GE Credit Union continues to provide poor customer service. I had a fraud issue, and both my wife's card and mine were disabled due to the issue. They said the cards would take 10 days or so to get to us, but they could overnight them for a fee. She also said that the manager could waive the fee; however, the manager stated that this privilege had been overused and they would not waive the fee.
The privilege may have been overused by other members, but we had never even had that option offered. Here, both my wife and I sit without access via debit cards to our account for 10 days.
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union @GECUCincinnati
We're sorry to see your 1-star rating, Herman. Our team strives to provide exceptional service and would like to learn more about your experience. Please reach out to us at: [email protected] with attention to Doug at your earliest convenience so that we can address any concerns you may have. Thank you!
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General Electric Credit Union
jeffsakacsi @jeffsakacsi
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1 Star Rating
My card was canceled due to fraud, and it took ten days for the replacement card to arrive by mail as they would not handle it at my bank. Upon arrival, the card did not work! I spent at least an hour on the phone on hold without any helpful results. I would avoid this bank and refrain from providing them with your money and time.
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union
Jo Kay @jmk_1
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1 Star Rating
Incredibly cruel—they refused to honor checks written by me, her daughter, on my mother's account while she was hospitalized and unable to write, despite my having her Durable Power of Attorney. Now that she has passed, even though the checks predate her death and they are in possession of a copy of the DPA, the credit union refuses to honor the checks written before her death.
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Product: General Electric Credit Union Checking
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General Electric Credit Union @GECUCincinnati
Hello, we sincerely appreciate you taking the time to bring this to our attention. We would appreciate the opportunity to have a conversation about your experience. Please reach out to us at: [email protected] with attention to Doug so we can address your concerns. We hope to hear from you soon!
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General Electric Credit Union
pl Lu @pl123
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1 Star Rating
I have had a GE Signature Credit Card for a few years, and it is by far the most difficult one to use. The alerts system is simply a failure. First, they sent me a transaction alert without telling me the amount; then they upgraded their system one day, and this time, the alert told me the amount but did not tell me where the charge was coming from. I have never had this problem with any other credit cards that I have. I recently changed my phone number, and now I am not able to receive any alerts. GE does not seem to be helpful as they told me my phone number is correct in their system, and they don't know what is going on after I have been waiting on the phone for hours. My other credit cards have zero issues with my phone number change. I am considering canceling this card as I can't have a credit card that doesn't send me transaction alerts!
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union @GECUCincinnati
Thank you for taking the time to leave us this valuable feedback. Hearing from our members is crucial in addressing service concerns and making improvements for the future. We would appreciate the opportunity to discuss your experiences in more detail so that we can assist you. Please reach out to us at: [email protected] with attention to Jared. We hope to hear from you soon!
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General Electric Credit Union
Blake Callahan @alhambrach
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1 Star Rating
Very unhappy with GE. I have never been able to use the automated services when I need to call them. Reaching a human is practically a miracle. My credit card had fraudulent activity, so they froze the account and sent me a new card. It took less than two weeks, but I was okay because I have a debit card. Then the debit card had fraudulent activity. I had to freeze it and have waited for three weeks for a replacement. I still don't have one. They will only mail it. Since it might be lost, now they are sending me another one, but I will have to wait another ten business days. They won't do anything to help me. I can't get one at a branch. I can pay $50 for them to send it expedited.
They are hard to reach. Getting a human on the phone during off-hours is nearly impossible. They do not care for my business. They won't do anything to correct this situation. Don't go there. Find a real bank. I'm already looking.
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union @GECUCincinnati
Blake, we appreciate your valuable input. Your comments have been shared with our management team and we understand they have been in communication with you. Please do not hesitate to reach out to us at [email protected] with attention to Jared if there is anything else we can assist you with.
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General Electric Credit Union
Matthew @matthewh_74
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1 Star Rating
MOST DYSFUNCTIONAL AND UNORGANIZED CREDIT UNION THAT EVER EXISTED. THEY CAN ANSWER TO THE CUNA FOR THE NON-SENSE THEY PUT POTENTIAL CUSTOMERS THROUGH
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Product: General Electric Credit Union Checking
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General Electric Credit Union @GECUCincinnati
Matthew, your input is highly valued, and we would truly appreciate the opportunity to have a conversation about your experience. Please reach out to us at: [email protected] with attention to Jared. We hope to hear from you soon!
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General Electric Credit Union
bittner_jeff @bittner_jeff
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1 Star Rating
Pitiful company to deal with try to transfer money and even get there help still doesn’t make it to the bank had to stop twice now and no help have young people working don’t know what’s going on.
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Product: General Electric Credit Union Savings
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General Electric Credit Union @GECUCincinnati
Thank you for taking the time to leave us this valuable feedback, Jeff. Transfers to an external bank account using Standard Delivery typically take 3-5 business days. If you would like the opportunity to discuss your experiences in more detail, please reach out to us at: [email protected] with attention to Jared.
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General Electric Credit Union
sashmore234 @sashmore234
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1 Star Rating
We have an auto loan through GE Credit Union and we just moved to another state. They are charging us $50 to release a title to our local vehicle registration office so that we can get our vehicle registered in our new state. This title is useless to me, I can't use it for anything other than registering my vehicle and I do not even get the title, yet I have to pay $50. I will make sure when I purchase vehicles in the future that my credit app does not get submitted to GE Credit Union.
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Product: General Electric Credit Union Car Loans
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General Electric Credit Union @GECUCincinnati
Thank you for taking the time leave this feedback. We do have a State-to-State title transfer fee to process the title changes between two states, which is standard and can vary by state for a title transfer. If you need any further assistance or have any additional questions. Please reach out to Jared at: [email protected].
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General Electric Credit Union
Aaron Rose @roseslinger2002
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1 Star Rating
Would give zero stars if I could need to talk to someone after hours to bad no one available use your credit card on Sunday and it's detected as fraud to bad now your card is blocked and still no one to help you this Credit Union is a joke stay away from them like the have COVID-19
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Product: General Electric Credit Union Credit Cards
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General Electric Credit Union
Brandon Goodman @Bgoodman1981
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1 Star Rating
Worst company ever dealt with. Downloaded their app to make payments and see balances but be a couple days late and these idiots turn your app off and its a big headache to get it turned back on. The app is the only way I make payments and these idiots turn it off. Dont make much sense why you would block the only way someone pays you. Would not recommend to worst enemy. Hate this company.
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Product: General Electric Credit Union Personal Loans
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WalletHub Awards
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Unfortunately, this information is not made available on GECU's website. Please call its loan center at 513-243-5626 for more details.
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