Goldenwest Credit Union

These guys are horrible. I asked upfront if they funded barndominiums and they said yes. I own the property, have an 820 credit score, no debt, am putting more than 50% down, and after submitting all of the documents, etc., they came back and said they don't do pole barns. Absolutely ridiculous. Don't take out any loans with these guys. They are not professional and don't know what they're doing.

After closing our account, we started receiving a lot of spam phone calls from different numbers and area codes. We believe our contact information was sold.

I'm not a member, but I bought a truck from someone who is. I went in and paid off their loan, and they said they have to send the title to the seller instead of me, even though I bought the truck and paid off his loan. After eight months of fighting with them (and not being able to get a hold of the seller) to get it, I decided to apply for a lost title. I called them, and the lady I spoke with was very helpful and did everything she could think of to do. She told me that there was no information on me paying off the loan or the truck being sold, even though I have the bill of sale in hand. I later received an email saying that the loan (that I paid in person) was not paid off, and they couldn't do anything to help me. This bank is an absolute scam, and I know others who are in the same situation.

I opened three CDs for a period of 21 months each with no renewal. They ended on August 17th. I went in today to withdraw my cash and was informed that they had renewed the CDs for six months, and if I wanted my money, it would cost me about $450.00 to cancel the CDs that they should not have opened. I would have gone in earlier, but I had been at Lake Powell. Beware, they are dishonest!

We invested our life savings with a financial advisor at the Goldenwest Credit Union 3 years ago. Since then we have slowly been loosing our life time savings. We were told we were getting the same investment that the advisor would put his mother in. We feel real bad for this advisors mother.We were supposed to have been put in a 5 year deal and it ended up to be 6 years. It hurts to see your life savings evaporate every month. We found out 3 years into the deal we could take out 10% a year with no penalty. We could have done so earlier. When we did take 10 % out the 3rd year there was a severe penalty of 2773.00 .We are trying to warn other people of getting into a deal like we did. The only one that will win is the Credit Union

They messed up sent the taxes to Idaho which was made out to Utah then told me to fix their mess up and declined my payments and reported it then when it got fixed they wrote it off then sued me this is the worst credit union around beware people I bank at American first never have been denied or late this credit union is a bunch of biden lovers.

I never received a title, they don't want to help. they blame it on the state as someone that use to be in the car business I know the state is very careful with titles.
why the state does make mistakes after 31 years in business it only the states fault 1in a 5000.
Customer service is non-existant. Don't bother to call them they won't help you.

Worst Credit Union II have dealt with. Absolutely unacceptable. Wanted a rewards CC for business. Told them all the info. They said that shouldn't be a problem.
Supplied all the items requested to support exactly what I told them. Then they said they needed my wife's info and income. Supplied that. Now a week later wanted my tax returns that were exactly as I stated at the beginning. Then a few days later said I was denied. Good thing I didn't need a CC. I wouldn't recommend this credit union to my worst enemy. Total waist of time.

Thank you for the loan. I enjoy banking at Goldenwest credit Union in Roy. They sure are kind and willing to help in every way. !!!

Trying to work with Goldenwest over the past year and a half since moving out of Utah has been one of the most frustrating experiences I've ever had. The most recent example I can give you is trying to merge my and my husband's individual GWCU accounts after getting married. We were told merging accounts wasn't possible, but we could add him to my account. We would need to get a membership account agreement signed and notarized and we had the form emailed to us. So far so good. None of the partner branches near us have notary services, but paying a one-time notary fee wasn't a huge deal. After emailing the form back to the representative who had contacted us, we heard nothing for a week and a half and hadn't seen any changes to the account. I emailed the representative again asking if he'd received the form and whether he needed anything else from us. Silence. Over the next week or so, I sent another email and left a voicemail. He never replied. After nearly three weeks in limbo without any reply to emails and calls, we received a letter informing us that we had to re-sign the form and pay to get it notarized a second time due to a signature error. There were two signature lines at the bottom of the form, both labeled "Signature(s)", but neither making any distinction as to whether the primary account holder or joint account holder had to sign on a specific one of the two lines. From a legal standpoint, either person can sign either of the lines as long as both signatures are present, so there wasn't a signature error. I called the number listed at the bottom of the letter and explained. After arguing on the phone for several minutes with a GWCU employee and repeatedly being told "it's company policy that the primary account holder's signature be on the left-most line", I gave up. We wasted another half hour and a second notary fee getting this form signed (unnecessarily) again. We'll see if the form gets processed this time, but my hopes aren't high.

At a bare minimum, our original GWCU representative should have replied to emails and the voicemail. All we needed was to know that the form had been received and that he thought there was a signature error and we would be receiving a mailed form. It's not only unprofessional, but lacking in common courtesy.

If company policy is stringent enough to require a primary account holder's signature on a specific line, the line should be labeled as such. I had no issues working with Goldenwest for the several years I was in Utah, but have had nothing but problem after problem and frustration after frustration trying to work with them since moving. We would like to stick with GWCU since we had good experiences while in Utah, but repeated issues like those encountered in the most recent experience above have made us seriously consider banking with a different institution.

This bank is absolutely AWFUL!!! Please never bank with them they are constantly screwing people over and coming up with missed payments that were not actually missed.

Friendly, local credit union that took the time to evaluate my goals and funicular strengths. Been a member for years. Very personalized experience.

I recently closed my account with Goldenwest. I have been very frustrated with the lack of service I received.

At the beginning of January, I received a call from Bonneville Collections Agency notifying me that I had debts that-- if not paid-- would affect my credit. Alarmed, I called to get more information and was told I had a negative balance on my debit card. After checking my account, I realized I accidentally overcharged my card at a gas station for $17.13 and $16.45. At the time, I knew I didn't have any money on my account, and never meant to use that card. In addition, Goldenwest applied a "courtesy charge" that allowed my transaction to go through but tacked on an additional $22 for each transaction-- more than the original charge price would have been. This was a simple mistake and should have been easy to fix had I known about it. Unfortunately, since I had accidentally used the wrong card, and forgotten about the transaction I didn't realize what I had done.

I would have appreciated any form of communication from Goldenwest before being sent to collections. When I got the call from Bonneville, I was confused and surprised to hear that I had debt outstanding. I had not received any email, phone call, voicemail, or letter notifying me of what happened until I was sent to collections.

After visiting the branch, I was informed that the "courtesy charge" could have been waved, but again, there was nothing they could do because I didn't come in sooner. This misunderstanding could have been fixed and set right with a simple phone call, or letter to inform me of my mistake. Instead, I was charged $87.49 to close out my account three months later.

I appreciated the teller that helped me. She was very kind and knowledgeable about my situation, but she wasn't in a position to help me. Every other bank I've banked with has been very good at communicating and understanding different circumstances, and I was disappointed with the lack of customer service at Goldenwest. I have learned a valuable lesson and will not be in this situation the future.