ASI is one of the 15 largest homeowners insurance carriers in America and part of the Progressive Group of Insurance Companies. ASI sets big goals, and it achieves them by paying close attention to the details. It cares most about people and their local communities, and it works hard to go above and beyond... show more
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American Strategic Insurance Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/29/2023.
2.5
207 reviews
from WalletHub and across the web
207 reviews from WalletHub and across the web
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American Strategic Insurance
Alfred @al1065
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1 Star Rating
ASI is the worst insurance company on earth by far. I don't know if the parent company Progressive knows, but ASI is running your name into the ground. I did find out one thing though if you ever file a claim, video record the inspection because they seem to be scared of the camera, document the whole interaction period. Another bit of advice is to file a complaint with your state insurance commisioners office and name the agent, eventually karma will catch up with them, in the meantime run from these losers.
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
Chris Chris @langar300
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1 Star Rating
Absolutely the worst company I've ever delt with. I filed a claim for mold and water damage and after the inspection it was 84 days before I was able to get in contact with my agent, Chris Jones. It was only when I went through LinkedIn and found my agents boss then messaged him did I ever hear back. They do this on purpose! They then denied my claim which my friend who is also an adjuster assured me would be handled.
Even after DENYING my claim they RAISED my rates by $1700! Insurance companies are crooks. Avoid at all costs.
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
Brien Currier @bcurrier21
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1 Star Rating
Our hazard insurance was paid through escrow, and when our lender sold (no re-fi, just sold off) the mortgage, they reached out on three separate occasions to inform ASI Progressive of this change so that the following year’s policy could be paid and they ignored them. When I was alerted that the policy had lapsed, we had a conference call with my lender and an ASI rep to square everything away. While the rep was cordial, the decision to renew the policy was out of her hands, as she went to the underwriter to re-open a policy, and on two separate attempts, the request was denied. I was left to scramble to find another insurance provider as a result. Based upon some of the other reviews on here, this might have been for the best to find another provider.
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
Mommyuv5gurls_1 @Mommyuv5gurls_1
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1 Star Rating
ZERO is my rating Worse insurance company ? been fighting with them since hurricane Ida I bought my home mid June just had inspection done hurricane Ida hit August 29th wasn't in home 2 months I thought it'll be easy because I just had an inspection done WELL I WAS FOOLED ? ? these fools sent me a $1600.00 check ? my damages were almost $172000.00 roof came off on right side of house rain came through everyone of my windows as if someone had a watering hose attached to my windows ruined my floors in kitchen, office, living room, spare bathroom, and all 3 bedrooms I had to hire an attorney thinking ? that would help NOPE ?♀️ it's going on a year and they told me today that my case has bedn closed SMH ?♂️ ?♂️ ?♂️ ?♂️ ?♂️ ?♂️ ?♂️ ?♀️RUN ?♀️ RUNNNNNNNNNN AWAY DON'T GET THESE SCAMMERS I been trying to cancel them since 4pm CST IT'S NOW IT'S NOW GOING ON 7PM CST my husband and I called 17 times getting runaround JUST CANCEL ? ? ? THAT'S ALL WE WANT WE GO TO SOMEONE WITH SOME SENSE
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
ross2_1 @ross2_1
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1 Star Rating
Not to be trusted. We got a homeowners policy with them four years ago. They sent an inspector who checked our house and told us everything was fine. Four years later we submitted a claim for hail damage to the roof. It was turned down with the explanation that our roof had "structure defects and long term damage". So for four years they took our premiums with the knowledge that they would not have to pay off on any claim we made for the roof. Unethical to the extreme!
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
Mlb7667 @Mlb7667
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1 Star Rating
Claims adjuster Jerrell Hughes has completely ghosted me with my Hurricane Ida claim. He is the second adjuster assigned to me. Anthony Jackson, my first adjuster was fired according to Jerrell. He informed me of this after he took my claim over in Dec 2021. I wish i was currently receiving half the follow thru Anthony provided. Instead, Jerrell is ok at telling me what he thinks i need to hear and then ignores me, my claim, and concerns. I have not heard from him since he responded to an email in February where he said I would hear from him with qn update within a few days. Do yourself a favor, prepare yo hire at attorney if Jerrell Hughes is assigned as your adjuster.
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
jasanchez070811 @jasanchez070811
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1 Star Rating
It's been since August of 2021 & they've yet to get back to me. I'm currently in the military so it's hard to stay on top of this with going in & out to sea. I haven't gotten anything from my adjuster Jaymi Luke. I have emails that I've sent to her trying to get my claim & nothing has been done. Never picks up when I call & I've left numerous voice-mails and they do not respond. Why do I even pay them if they aren't doing their job. You guys are not for the people.
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Product: American Strategic Insurance Home Insurance
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American Strategic Insurance
Maryann_morris1 @Maryann_morris1
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1 Star Rating
Absolutely HORRIBLE for flood insurance. Their “settlement” wasn’t even 1/4 of what is required for house repairs after Hurricane Ida. Absolutely disrespectful by all of their field and desk adjusters. DO NOT GET THEM!!!
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Product: American Strategic Insurance Flood Insurance
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American Strategic Insurance
darrenbrin08 @darrenbrin08
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1 Star Rating
I thought I was getting Progressive (not that they're any better), but what I got was the most deceitful shady people I have ever done business with. My friend stole 3/4 of my belongings (computers, electronics, kitchen stuff, everything practically!) and for 6 months today they keep asking for more and more and more. Im from Washington State and they're in Florida. Worst Business etiquette, dishonest, disrespectful, and just plain disgusting people. They've shut my claim down 3 times for various reasons and now are accusing me of giving them phony receipts. I would love to name all of the sacks of dung, maybe I will in time, but I will fight the "donkeys" till the cows come home!
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Product: American Strategic Insurance Renters Insurance
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American Strategic Insurance
shawngunnison @shawngunnison
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1 Star Rating
Progressive ASI are clowns masquerading as insurance company. First.... they charge more than competitors. Then.... god forbid you forget to make one payment. Not because broke, but because someone died and you just forget to do it in between the funeral and chaos. So they CHANGE your policy from monthly to quarterly WITHOUT TELLING YOU. So you get surprised when they send a cancellation letter because you didn't know more $ is due right away. Then have to waste time calling them to figure why your bill just tripled and why you got a cancellation letter. Then that quarterly renewal date you put on your calendar turned out to not be correct... even though you set it while on the phone with their customer service! So you miss another payment and you get another cancellation letter. Then a week later they send a letter saying they won't renew your policy because it's in excess of the rate allowed by the state. The letter says it is over by... BLANK. A cascading set of failures all from one missed and forgotten payment that was late by a couple days! For a policy that is less than $30 a month! Like I said... CLOWNS! I was going to switch anyway haha.
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Product: American Strategic Insurance Renters Insurance
