St. Johns Insurance Company

Do yourself a favor, find another insurance company, or a good home warranty. Been paying premiums for 6 years, filed 2 claims, they denied both. Unless you want to drive to a gas station every time you need a shower or toilet break, these guys will not help you. They'll send inspectors that will assure you that your claim is covered, then leave you holding the bag....

While customer service people have been nice and responsive in general, we found it difficult and slow to place a claim with Marisela Reyes.

Signed up with St.. Johns in 2015. No claims until Hurricane Sally in October 2020. They sent inspector who said roof was good, 300' of fence was damaged and they offered 400.00 to repair. Several issues with a variety of damage they did not want to cover. Their final offer was $8,000.00 for everything. I told them they needed to get realistic about damages. I needed a roof replaced. They would not move. I lost patience and hired an independent adjustor to work on my behalf. St. John refused to move on what they called their final offer. The independent adjustor just left my home after delivering a check for over $33,000.00 to cover damages they denied. IF YOU HIRE ST. JOHNS TO INSURE YOUR PROPERTY, LOCATE AN INDEPENDENT ADJUSTOR TO HELP YOU WITH YOUR CLAIMS OR EXPECT TO GET SCREWED!!!! THEY WILL NOT OFFER FAIR SETTTLEMENTS WITHOUT YOU HIRING A 3D PARTY TO MOVE THEM OFF CENTER. LASTLY THEY SENT ME A NOTICE THEY ARE NO LONGER INSURING PROPERTY IN FL DUE TO THE HUGE, UNREASONABLE CLAIMS THEY ARE HAVING TO PAY.

For 3 years the increases have been horrendous. We have had no claims in 3 years. It doesn’t make a difference. Knowing that all insurance is increasing in Florida and pricing people out of homeownership. Beware of this company !

When agent went out of business they refused to transfer policy to new agent and demanded a rewrite and then denied it because my roof was over 10 tears old. SCAM !!!! This was after I was loyal paying customer for over 5 years.

Unresponsive...except to their bottom line. Their rates continually climb. Their response to damage Claims have been lethargic and hyper critical. It feels like they want to price us out of their domain of responsibility before an outstanding claim is settled against them.

terrible, do not use!!! They do not support their customers, only take your money. I would give them zero stars if I could. Complete waste of money.

Filed a claim for roof damage on December 20, 2020 because our sunroom was leaking water from the seam that was connecting it to the home. The inspector came out and we received a letter stating that the roof showed signs of normal wear and tear or deterioration. Not sure of this and will be seeking attorney regarding this.

I have St. Johns as 0f '04. I filed a clm for roof damage on 8/26 and received an unfair settlement 11/5. VERY UNHAPPY, appealing!

Horrible! We have had St Johns Insurance since 2005 and have never had a claim. Hurricane Sally hit and we have had NOTHING but problems from this agency. We sent the necessary estimates to them and they came back with thousands less than what we need in order to have our roof and fence replaced. They will not give us the amount needed because they weren't happy enough with the itemization on the estimates. We can't get any contractors to itemize these estimates with the amount of finite detail that St Johns is requiring. It is insane. We have tried calling and talking to the people who have control over these decisions but the people in the call center won't allow us to speak with them. DO NOT USE THIS COMPANY. RUN FAR FAR AWAY.

Jesse Panero our adjuster after hurricane sally hit pensacola,Very proffesional and did a great job to get our claims and we got check in less than 2 weeks to get our roof and other damages in our house..First time claiming for homeowner and St.John insurance we are very satisfied and please how quick the process and less stress on our end! Highly recommended! We got what we pay for the services and will keep continue insured with St.John Insurance Comp.!Keep up the good work! Kudos to Jesse Panero EXCELLENT job! Thank you!??

I have a less than three year old roof. Several months ago it started to leak. I had it inspected and there is extreme damage due to a hail storm. Contacted my insurance company and they sent out a person to look at it. This has been over a month. I have called the the desk adjuster, my agent and another person. My desk adjuster has not returned any calls. The only thing I have been told is “it’s being reviewed.” In the meantime, I’ve had a tarp put up but water is still coming in. Where do I go from here? Thank you.

Avoid avoid avoid. Had them for many years, every year an increase. I finally submitted a claim. They denied it immediately and soon after raised my rates by 50%. Don’t make the same mistake as me. Use anyone but them for your insurance and you’ll be happy

On June 19 2020 we sold our house, I called to canx our policy and followed up with email as instructed. On June 25th I still had not received anything so I called and was told I had to sign a cancellation letter and did sign on same day. I was told it would take a week. On July 20th I called again and was told there was a system glitch and they were correcting the mistake and would expedite the check ( which is for an entire years premium). And I should receive it in a week. It's now Aug 3rd and another call, telling me that it would not be mailed out until Aug 5th. I asked that they FED Ex it to me since I have waited so long and I was rudely told no. This company will take your money but if you need to get a refund, be prepared to wait!!! I never filed a claim so I would hate to find out how long it takes to get funds from them. Beware