The Philadelphia Contributionship

The Philadelphia Contributionship refused my claim for damage to my roof, claiming that the necessary repairs were not covered despite detailed engineering reports from licensed professional adjusters. This insurer will not engage in arbitration with my state insurance commission nor reviews from the BBB.

I am very unhappy with the way my claim has been handled by The Philadelphia Contributionship. Mary Fran has ignored my inquiries regarding releasing the remaining depreciation to the company that did my roof replacement. We have called and emailed multiple times with no response. The customer service is horrible. I do not recommend using this insurance company.

Customer service is nonexistent at this company. At one point in the past year they changed me over to electronic billing without my consent. On numerous occasions I asked them to ship me back to paper billing, and that each time they stated that they had done so. I recently had my homeowners insurance canceled for nonpayment, when I never received a bill. When I went back through my email I found an electronic bill that I had never seen. I am on three other properties and pay all of my homeowners insurance without fail and was a Philadelphia Contributionship customer for over 10 years. I also have two friends who filed claims and Philadelphia Contributionship refuses to pay their claims. Skip this company and find better insurance!

Avoid them. If your home is worth over $350,000 they will pay your claim. If not, they will drag it out and not pay your claim because they figure you can't sue them. Or, they will pay a small portion of your claim and say the other damage was already there. Take pride in your home, don't use them.

I placed a claim at this insurance company for an injury I sustained. Laurie Di Pasquale the person that saw me through it all was very professional. She is a good worker and a good person. She worked hard in fulfilling my requests. And, for that I will be forever grateful. May the grace of God be with her always.

Make sure you do not tell them the truth!!!
Per our contract, I notified them when our tenants moved out, the house was under contract and we were going to settlement. When COVID caused Settlement to be delayed THEY DROPPED ME. I asked the Insurance Commissioner to intervene...and they said they "couldn't find" that information. If YOU are closing on your house, or it is empty: LIE, LIE, LIE to preserve your coverage.

I recently needed to make my first claim for a property I currently rent out. Laurie DiPasquale contacted me right away to gather all the information needed to start the process, she was extremely helpful answering all my questions, being thorough and patient. She followed up with me and kept me up to date even during this difficult time for everyone. I appreciate the great customer service that I received

Do not use this company. After 30 years with this company they inspected our home gave us a list of thing to repair in the dead of winter gave us 30 days to do the repairs. Got most of the repairs done, after requesting more time because special molding was needed weather conditions etc we were told we were being canceled anyway. After 30 years no claims!! Not to be trusted!!

GO SOMEWHERE ELSE!!! If your home has been lived in everything is pre existing. My reality company put me with this carrier. Now they're going to lose my future business too. That bad. I'll be switching as soon as I'm done with this review.

I am beyond frustrated with Philadelphia Contributionship and Mark1 restoration.

This started in May after the storm when we had our roof evaluated by a local trusted roofer because of the large amount of storm damage that occurred to most homes in our neighborhood as well as the surrounding area. It was determined by the certified hail specialist that the roof indeed has damage caused by hail including on the soft metal ridge vent as well as the flashing.

I made a claim and I was told that a representative from Mark1 Restoration would be out. Within 2 weeks they were out. I made multiple followup calls to Philadelphia Contributionship in July and August after not hearing anything. Several people were on vacation during these attempts including Todd and his boss.

My first return call was from Mark1 Restoration offices asking what I needed and if I wanted to schedule the roof replacement. I was confused as to why my return call was coming from them and not the insurance company. I told her I was still waiting to hear back from the insurance company.

It was finally determined that the restoration company dropped the ball and never reported back to the insurance company, apparently the employee that did the evaluation was no longer with the company. In my opinion Philadelphia Contributionship also dropped the ball by not following up on an outstanding claim for MONTHS!

I was eventually contacted by Mark Rosier from Mark1 restoration who said he would be out in 4 days. It rained, he said he would then be out later in the week. 1 month...not week....1 MONTH after he initially made contact with me and 5 Months after I filed the claim he finally showed up and inspected the roof.

He later reported to the insurance company in an email saying no damage had occurred and then telling Todd from PC Attached is the Hail inspection report with photos for the Michael and Jylana Thomas claim in Glen Rock for your review. Please feel free to contact me with any questions. I am sure this will be an uphill battle with this homeowner because 3 of his neighbors received new roofs.

Since then over 12 roofs have been replaced in the neighborhood including directly across the street and right next to me...all insurance approved claims due to the storm that did so much damage to the area.

I had the roofer come out again after the initial decline and do additional plotting. He again showed the soft metal damage, the hail dimples, etc. in great detail.

I find it interesting that the insurance company and restoration company is saying the issue is because my roof is a 16 to 17 year old roof when the home is only 14 years old at time of inspection, that doesn't add up.

So it looks like Mark Rosier was correct, but in this case it has been an uphill battle for me as the client not the insurance company. I am sitting here over 7 months after filing a claim and getting declined not because of my timeline but because of a poorly managed branch of Mark1 restoration company and an insurance company that continuously dropped the ball, didn't follow up on my claim, and drug this out for a very extended period of time.

I wanted to say. Just cancelled with this company. Slow poor service. It seems like no one cares about you. They only care about the ole mighty dollar. That stinks. Take my advise. Go somewhere else. You will glad that you did.

I had a claim and I was happy with the service. I called to report a claim and the claims person, Paul something, got back to me the next day. He came to my house to look at the damage and was polite, and I got my payment within three days.

Hello Everyone! I am currently a policy holder with this company. For those looking to purchase home insurance, head this warning "GO SOMEWHERE ELSE" "DO NOT USE THIS COMPANY!" I called to report a claim over the damage my home sustained from the strong winds this past winter (there was aluminum siding on the floor that day the adjustor arrived at my home). It took 4 days until a claims rep finally called me back. Then it took the longest time for an adjustor just to come out to my property, to inspect all of the damage. After all that, I received a call from said Claims Rep that I would be receiving a check for $2,124.29. People, ask yourself this question.... in this day and age, who can you hire for $2,124.29 to repair the siding of your home? to replace/repair the shingles that came off the top of your roof? I had faith that, with how fast this particular home insurance company is to get their monthly payment, that they would come through and deliver on their services - I was wrong! I cannot wait for this policy to be over as I will begin to shop around for a new home insurance company. To all reading this... if you really value your home and want better, reliable service; as do all who work hard to purchase and maintain their homes so richly deserve, please do not go with the Philadelphia Contributionship as your home insurance company. This company cares only about their profit, not the actual home owner.

We had taken out a homeowner's policy for a new place my son had wanted to go to school in western Philadelphia. I have to say, things were average. No harsh complaints here, but also nothing really notable to this firm. The employees and customer service was great! However, there was a lot of fine print and clunky paperwork to do that we didn't quite understand at times. (I am comparing this all to our current provider Nationwide which has proved slightly easier to deal with... so far). All in all, a good place if you want to stay local... but if you want the cheapest rates without dropping off much you may possibly be better off with a big national brand.