HomeStreet Bank was Founded in 1921. At HomeStreet Bank, they’re driven to enrich the lives of their customers and communities through intentional relationships, consistent integrity and financial expertise. They're a full-service bank that strives to provide a consistent banking experience at every customer touch point and at every stage in one’s journey. They believe... show more
HomeStreet Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 10/31/2022.
from WalletHub and across the web
2,718 reviews from WalletHub and across the web
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5 Star Rating
People make the difference! Our loan officer at HomeStreet was so responsive and helpful and went above and beyond from the start I would definitley recommend HomeStreet for your construction to mortgage needs!
I called HomeStreet Bank today to assist my wife as her interpreter for her Credit Card info but the representative insulted me that I can not be an interpreter of my wife so I told my wife to immediately close her HomeStreet Bank Credit Card Since I was insulted and offended by the representative and the supervisor. I asked the supervisor to send me a proof by email that the spouse can not be an interpreter but the supervisor failed to do it. My wife closed her HomeStreet Bank CC as I told her due to the fact that HomeStreet Bank does not deserve to have a good customer like my wife and myself. I shall never recommend HomeStreet Bank to anyone as we experienced a nightmare with the representative and the supervisor of the HomeStreet Bank. I will also close my bank account tomorrow 08/20/2020.
Do not put any checks in the atms!! They just hold it for days even in the middle of a national crisis!!!
I have no other money and theyre holding my paycheck for unknown reasons, telling me every day that the check will be there by midnight and I want everyone to know!
5 Star Rating
This bank is the BEST from A to Z they've helped me all of my needs.i've never had any problems ,and my friends and family love banking with HOME STREET BANK.
Product: HomeStreet Bank Business Services
1 Star Rating
I had high hopes for working with Homestreet to get my mortgage. During the process the agent failed to confirm property taxes- they had been misstated and it wasn’t until I was signing the papers that I noticed the huge mistake. A mistake which will cost me an extra 1200. every year. Disappointing, however I went through with the loan. After several years of making payments on time they sold my loan to a horrible east coast company called NewRez, which is possibly the worst company I have ever dealt with. Horrible.
I deposited two checks and I just found out I won't receive all of my money for 9 business days! That is rediculous!! I did submit through an app but the directions say it won't be immediately available, fine but 2 weeks!!?
I joined Homestreet Bank Mortgages services as a customer in January 2012 when I refinanced my loan from Bank of America. I saved quite a bit of money by doing this. The process was very quick (45 days from initial contact), and very convenient. My loan officer treated me with respect and did not talk down to me. She explained the whole process from start to finish and also gave me an accurate timeline. The loan officer worked around my schedule, even going as far as meeting me in my home town to get the crucial documents signed as quickly and easily as possible. I also enjoy the mortgage services online page. Logging in is very easy. The customer services was impeccable for their online services. I have a very hard time remembering my password many times, so all it took was a 2 minute call into the mortgage department and within seconds I was using my account again. My favorite thing by far about their website was that you can view all of your remaining payments, even if you have a 30 year loan! It shows principle paid, interest paid, balance, and also gives you an option to see what would happen if you pay more on your loan.
The only downside i saw to Homestreet bank is if you want to split your payment up between the 1st and 15th of the month or whatever days you choose, they require you to use a 3rd party payment services, which charges you a fee to use. While it would have been nice to split up my payment, I would rather not have to pay another person for an already very expensive object. Overall I will still give them 4.5/5.0 stars because I do not think that the 3rd part part should be used against them, however I do believe Homestreet would bring in more customers if they did not require you to use a 3rd part which costs the customer money.
HomeStreet bank offers a 1% annual percentage rate savings at certain newer branches to attract business. You need $1000 to start and keep the balance to avoid a fee but that does not matter to me. In today's market, big banks like BOFA or Chase offers 0.01% for your money. You should switch your accounts to a local community bank to get the most of your hard owned money. The service is great. Whenever I visit a branch, the tellers are always pleasant.
for many years i went from bank to bank to bank i won't name any but it was the big ones , there was always fees for everything and no one wanted to help me resolve issues , i transferred to homestreet about 3 years ago they were running a promotion if you refer someone you get 50.00 so my grandpa made me join lol. this bank is amazing everytime i go in the mountlake terrace branch the ladies are so welcoming and nice they have free coffee from one of those keurig machines , there is no hidden fees, i did recently make a mistake by paying my rent out of my checking account instead of my husbands which put us in the red but i called the bank branch and they helped me resolve it very quickly they are just very helpful in general. the only thing i would like is if they had more bank branches around my area . and they seem to change the online banking area a lot .