Land of Lincoln Credit Union

I love Land of Lincoln!! They have great customers service and the payment are taken directly out of my check so it was super easy.

It was a nightmare. The app was worthless. Check deposit didn't work for nearly 4 months while multiple calls and follow-ups went unanswered. Went into my branch and they certainly did not know my name. Ms. Walker shrugged indifferently when I went in for help. Closed the account the same day- I can get crap service and cold stares at the other banks; at least those banks have apps that work and staff who can accurately relay bank policies.

Everyone at Land of Lincoln Credit Union is very patient and friendly. Excellent customer service, and easy loan approval. Love the staff, Everyone greets you with a smile. Fantastic Customer Service.

I have had an account at Land of Lincoln Credit Union for over 15 years. I have never had anything but great customer service. The staff has always been quick, courteous, and knowledgeable. When I got my car loan through them the process took less than 15 minutes. I especially like their phone banking system. I have been able to do a majority of my banking straight from there or online. Saving me lots of time. I just wanted to give a shout out to a great institution! I will continue to use you for many, many years to come. In fact I just opened my infant daughter an account here too! Three generations banking happily with you!

Land of Lincoln Credit Union has very friendly and helpful staff at both of the locations I've visited. They seem to know all of their customers on a first name basis, and they have attractive well-maintained buildings, both inside and outside. In fact I discovered recently that the branch on 22nd street looks so nice on the outside because the employees volunteer to clean in exchange for getting to leave a little early. Also, their television commercials are not nearly as annoying as those of their competitors. I did have a minor issue at the main branch with the misspelling of my mother's maiden name on a particular form only because I'm a bit of a perfectionist, but other than that I have no complaints about them whatsoever.

Update: I discovered an issue after writing the original review above, which caused me to downgrade my ratings slightly. The issue was that the checks that were ordered when my name was added to the account arrived with my last name misspelled on them. As I mentioned before, I'm a perfectionist so this situation bugs me more than a little bit. Also, I assume if my last name is misspelled on the checks, it is also misspelled on the account which would make it difficult if not impossible to actually use it should I ever need to. At the very least it is going to be a headache to get the situation resolved, and it makes me more than a little nervous about how the account is being handled if they don't care enough about getting the important details such as surnames as accurate as possible.