American National is a group of companies writing a broad array of insurance products and services and operating in all 50 states. American National Insurance Company was founded in 1905 and is headquartered in Galveston, Texas. In New York, business is written through Farm Family Casualty Insurance Company, United Farm Family Insurance Company, and... show more
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American National Insurance Company Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/18/2021.
2.5
127 reviews
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American National Insurance Company
Mike Hoessler @mickeyhoessler
Total garbage product. This outfit went out of their way to deny our claim before they even walked through the door. “If we can determine that an UNKNOWN water leak has been occurring for more than two weeks we will deny your claim.” How is a property owner to know what’s going with the plumbing inside the walls from week to week? That’s what insurance is for!! AMERICAN NATIONAL IS THE OPPOSITE OF INSURANCE! Dodge that bullet and shop elsewhere.
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Product: American National Insurance Company Home Insurance
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American National Insurance Company
slp4u @slp4u
This Company is the worst I have ever had to deal with!!!! Ihad a small incident with the garage door on my home and have been with the company for over ten years paid over 18000.00 in premiums and their portion is 800.00 for the claim. it has been almost a month with no garage door. Finally just hired a company to install one for me and paid everything out of my own pocket. Just today I was promised a return call and nothing. Now I was told that Cory the boss of the senior claims adjuster would be in touch. I was promised it would be marked urgent and was assured the Cory was good at getting back to the client. Not sure I believe that. Bottom line I am glad it was a minor claim that taught me to get away from this horrible company. I will be trying to get in touch with the insurance inspector general and also be launching a complaint with the BBB even though they are not governed by them. Word to the wise never do business with this company. If I could give a negative star rating I would!!!
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Product: American National Insurance Company Home Insurance
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American National Insurance Company
Sarah K @s_kay_ketcham
This is the best insurance company I have ever had! When I was in a car accident, I uploaded pictures to the app and had money in my account in two days. The process was incredibly simple and easy. My agent, Nickolas Ketcham, was available for any and all questions regardless of the hour. I would highly recommend this company! They are the best that I have found. Thank you Nickolas!
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Product: American National Insurance Company Car Insurance
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slp4u @slp4u
It has been my experience that this company is by far the worst I have ever experienced when filing a claim. Glad you had a pleasant experience. However that has not been mine. Just got he runaround and eventually had to get my garage door fixed all out of my own pocket. was dinking around waiting on them for a month and still no check. as of this writing still no check.
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American National Insurance Company
evemdaniel @evemdaniel
Please, please, everyone stay away from American National Ins company. They were so cold and uncaring when we had a house fire.
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Product: American National Insurance Company Home Insurance
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American National Insurance Company
Doll Mills @thatdollree
This company is one of the worst companies I have ever dealt with!!! If I could select no stars for poor rating I would have!!! They are so lazy and unorganized! 1 representative takes their inquiry calls after being on hold for an hour. They never can tell you anything when you call, just someone will call you back within 48-72 hours. Never got called back! It took 2 months for them to process the first part of my claim after calling them repeatedly! Now it is taking them 3 months to process the continuation! Yet they have no problem deducting the money on time out my paycheck after I returned to work after being out 4 months with no pay, cause they took so long helping me! Warning please do not sign up with this horrible company whose representatives are just poor lazy! A disgrace to people who are in need of their money in a timely fashion!
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Product: American National Insurance Company Annuities
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American National Insurance Company
Karla McBride @karla_mcbride
Is there a 0 rating? They do not even deserve the 1 star I had to select. It's the Customer Service for me. I am canceling my policy. Oh my...one guy Juliean a supervisor calls himself Corporate was so cold and rude and Liz the agent acted as if I interrupted her breakfast with her one word response. If this is your job then treat customers like they are a guest in your profession. I would not expect you to come to my place of employment and know how it operates. When your customers have questions answer them do not blow them off or give short answers this implies to me... your knowledge is limited. At first I thought it was me, on this site about 100+ people are saying the same thing about Customer Service. My bad I should have read the ratings prior. When you know better you are charged with doing better.
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Product: American National Insurance Company Life Insurance
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Doll Mills @thatdollree
I totally agree! They do not even deserve the 1 star! Horrible company! Never again!!!
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American National Insurance Company
Dillan Roggenbuck @dsroggen
Absolutely terrible company if you have a claim. They will fight tooth and nail to not pay. They also hire independent adjusters that will make sure it’s as low as possible hoping you don’t actually fix it so there’s a ton of supplementing to do.
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Product: American National Insurance Company Home Insurance
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American National Insurance Company
Colleen Vissa @cvissa44
This company clearly does not care about their customers. Their customer service is awful! My husband and I had a 20 year term life insurance policies that was set "renew". We received a notice in the mail with the new monthly premium. It was more than 3X what we were paying before.They never asked any health questions, just gave us an absurd renewal premium. I called around and was able to get quotes from other agencies for only a few dollars more that what we were paying now. When i called and spoke with a representative at American National he told me that i was more than welcome to shop around for a new policy. Didn't even try to work with me to negotiate a new premium. He was rude and argumentative. Needless to say we are going with another agency.
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Product: American National Insurance Company Life Insurance
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American National Insurance Company
Alie kaz @kamar2020
This company is the worst insurance company ever.They care less about you and think of the money.During trying covid times, all they care about is raising your payment.
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Product: American National Insurance Company Car Insurance
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American National Insurance Company
Daniel Kornegay @Mchavenz24
I asked to surrender my policy since March, all kinds of run arounds, had to keep resubmitting paperwork. They Never call you back, always have to call to find out new paperwork (stall tactics) or 7-10 Business days umm we were on the 21st business day, now its give the other dept a whole 7-15 days now to process. Just received today another monthly letter asking for payment but was told this the third rush they put on our policy.
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Product: American National Insurance Company Annuities
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+2 users submitted a rating without writing a full review
Review American National Insurance Company
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American National Insurance Company Q&A (2 questions)
