MassMutual

My mother left money to my granddaughter, and she passed away in early November. I had to spend about $1,000 on lawyer and court costs because she's a minor. I established guardianship in court and submitted paperwork, but I'm still waiting for the check. We cannot earn interest because their lawyers are dragging their feet. Avoid this company because they make their own set of rules. Do not deal with these individuals! My granddaughter had to spend money to receive what was left to her. I will never recommend this company to anyone. If you do, good luck because you're in for a long wait. Zero stars for a review.

I am in the midst of a long-term care claim with Mass Mutual. They have been nothing short of deplorable. My husband has Parkinson's and requires daily in-home support, currently provided by family. They have stalled, threatened, and made me send documentation repeatedly. We are four months into this debacle and still at a standstill. Ironically, Mass Mutual sends their own "need evaluator" to substantiate the need for care along with physician statements. Mass Mutual agreed he needs his long-term care policy activated. However, getting it through their network seems to be an impossibility. They say they have an online portal, which is not true. They send threatening letters stating they will close the claim if we don't provide the required documentation, which we have sent repeatedly. To get anyone on the phone, you have to listen to over three minutes of directory instructions just to select the department you need. It's unacceptable.

Mass Mutual LTC customer service deteriorated from poor to terrible more than a month ago. We filed a claim more than a year ago, and my wife passed away in July, five months ago.

We are still awaiting a significant reimbursement on the LTC claim. My Mass Mutual claim agent, Daniel Duran, informed me they had all the required paperwork, yet we are still waiting for substantial funds. He has since left the company.

Since his departure from Mass Mutual, I have experienced excessively long waits on hold over the phone. It appears that no one is knowledgeable about the situation. Promised callbacks have not been fulfilled.

I will likely need to file a complaint with the state insurance department soon.

I advise against choosing Mass Mutual LTC, as my experience has been very unsatisfactory.

Steve McEvoy

What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two decades ago.

During our initial conversations, they showed us what our projected income would be at retirement. In addition, hey showed us what our guaranteed cash surrender value would be and that we would not have to pay premium, because our dividends would cover it (which we have on recording).
Now, I’m 70 and ready to retire and cash out on our policy, but Mass Mutual is coming back to us saying that we owe THEM close to half a million dollars, because we didn’t pay our premium, even though we have it on record that this was them who told us to do it. Moreover, the guaranteed cash surrender value was ¼ of what was promised at the time of sign up. So, now not only have LOST what we thought we had to retire with, but they are saying we need to pay them.

If you are looking for a life insurance plan, look elsewhere. You won’t find out how crooked they are until it’s too late. If you are currently using Mass Mutual, look at your plan NOW, do not wait. Do not let them screw you over the same way that they did us. They are doing nothing to work with us or try to rectify their mistakes. They would not return my calls. It’s absolutely crushing for myself, my husband and for my family. WE are currently reporting them to all state and Federal agencies.