Prudential Insurance

Barefaced crooks, if you call the customer service number you get a call center in India, zero customer service. I bought a small life insurance policy as a young single woman, intended only to pay my funeral expenses so no family member had to come up money. I asked my family to give me the cheapest cremation possible. My father was the original beneficiary. Then I got married and changed the beneficiary to my husband. Thirteen years later he wanted a divorce and I have not seen him since and have no idea if he's even still alive. I told Prudential I wanted to change the beneficiary to my brother. Prudential said I had to have written permission from my ex husband to take him off the policy that I bought and paid for myself before I married him. It took SEVENTEEN YEARS to get Prudential to take my ex husband off as beneficiary and put my brother on. If I had died in the meantime, Prudential would have just said they couldn't locate the beneficiary and they would have kept the money. Now, more than 20 years later, they still take all my dividends and give them to themselves to buy me more "paid up insurance" that I don't need, and have told them I don't want, and have asked that they send me a check. Two years ago I spoke to one of their representatives who said she would stop this and there was no reason they couldn't stop this, and here I am with another notice for how much additional paid up insurance they have added to my policy. When I call the number on my policy I get some guy in India whose so-called English is incomprehensible. Prudential Insurance are thieves and con men, and if you check now you will find their customer ratings are "well below normal for the insurance industry". By the way, I used to drive past a burned out hulk of a house every day on my way to work. After a year, the owner spray painted across the front "I own a piece of the rock". This all should tell you everything you need to know about Prudential.

Nothing good to say about prudential. The people who work there are disgusting human beings, in my opinion. ..........................................

Terrible company and horrible customer service!! Don’t get life insurance here, don’t put your family members through the horrible experience they will have to deal with! All this company wants to do is hold your money as long as possible with stalls, unrealistic requests, and confrontational customer service! You will hear different information every time you call, nobody knows what is going on! Buyer Beware!! I would give minus 5 stars if I could!

What a nightmare to work with this company on a claim. This insurance is a benefit from my company. It literally takes me calling my corporate office to have them call and make Prudential do anything! They drag their feet on claims. They have a txt messaging service for paperwork. But they must not read it. They call you weeks to a month later after you sent it asking for the same information. Saying they havent received it. You go through your txt and tell them the date you sent it then they all of a sudden see it. All this prolongs your payments. I am yet again over a month without payment and I have yet again had to get my corporate office involved! They will not answer the phones when you call. They sit you on hold for an hour until you hive up and hang up! HORRIBLE customer service when you cannot even understand them when and if you do get ahold of them!

Prudential offers horrible customer service and excels in their efforts to keep your funds even when you have fulfilled every new requirement they MAKE UP for you to satisfy. My experience is with a life insurance policy that had a cash surrender value which I decided to invoke--the policy had been paid in full and on time for over 40 years. Prudential worked to make the process as difficult as possible--not providing the required forms, you can only get these "forms" by calling and sitting on hold, even then--Prudential makes you call several times before even sending them. Ok--so, you have submitted the forms as required, now Prudential makes up new requirements, which they WILL NOT voluntarily tell you. You must call and demand clarification. Okay--so you submitted the new required info--beware, Prudential now just starts over and pretends they never received anything from you or it was incomplete. So, you call and wait again, then they finally admit that they had all they needed with the original form. The "case manager" stated Prudential's policy is "NOT to communicate with customers!!" That sums it up & is the only true thing any of the call center employees said in all of my nine (9!!) interactions. Prudential still is trying to get away with not paying and violating the contract. Buyer beware--Prudential has NO INTENTION of honoring their side of a contract.

My Dad is 93 years old and has been a long time customer of Prudential. I am his Power of Attorney (POA) and previously had on-line access to his account, which was recently removed by the company. I need this access, especially during these Covid times, to get tax forms for dividends he receives as he is in an assisted living community where I cannot visit him. I just got off my 2nd call with this company this week. This one lasted 93 minutes due to long wait times and the need to speak with three different people. Two days ago, it was 30 minutes with two other people. After the first call I was asked to fax them a copy of the POA document and was told that the issue would be resolved "within a matter of hours" after they received it. It was not, hence today's call. The last person I spoke with told me that they normally do not grant on-line access to POAs, which completely contradicts what I was told a few days ago. I was then told that I would need to call back next week to see if this situation would change following a review of the POA document by their legal department. I decided instead to ask about the steps needed to cancel the contracts that my Dad has with them. I then called my Dad to explain the situation to him and he agreed that he no longer wants to do business with this company.

The most unethical corporation. I have been permanently disabled over 10years.
I had a waiver of premium for 8 years but last March Prudenial wanted to review my disability. I also was in a car accident in June 2017 which now had made both knees disabled I am also near the age 65 where Prudential wants to remove you from the waiver {after 65 you cannot apply for the waiver, A CSR in September told me my waiver was approved and I would receive verification was in the mail. The letter never came and then in December I was told they were still reveiwing the waiver! Just last week I received the denial in the mail. A Prudential rep called 5days ago when Ii was in the hospital for a possible blood clot in my leg. As usual she never called back Lisa was her name and she said she would call Monday-the call never came I also was told Lauren B the claims examiner would call before in December and she never called! Other proposed calls never came either. They are covering up my the fact that I was told the waiver was okd Social Security approved my Disablity quickly and there in no improvement foreseen. Actually I am 10 years older and my condition has deteriorated greatly My Wife is now retiring 5 years early to take care of me , I am in tremendous pain even though I take painkillers and just living has become a struggle Prudential is the worst and just think they made 8 BILLION DOLLARS in 2017 and even more last year. I guess they need the $ 480 in premium payment per year more than I do . With my wife not working we now have more expense now with the $ 480 premiums . I believe Prudential wants to ruin the lives of the disabled. The life insurance policy has 51 years of premiums- that almost twice as long as a 30 year mortgage on a home, I even wrote a letter to John Strangefeld the CEO . Charles Lowery is the new CEO just announced . Bring your challenges is their advertising slogan -just do not bring them if you are disabled or become disabled!!

My working relationship with Prudential Insurance has always been pleasant. While their web based information is clear, well-organized, and user friendly, where they excel is in their customer service. When the website falls short and I have to call Prudential for any reason, the wait times are short, and the phone staff is friendly and courteous. My questions have always been answered and explained to me clearly and concisely, and I have found that I spend much more time talking to someone empowered to help me rather than being transferred endlessly from department to department. When speaking about a claim, I was walked through the multiple options available to me and assisted in selecting the right one. Efforts were made to ensure accuracy, and I felt listened to by the Prudential employee. It would serve other companies well to structure their customer service like this.

Prudential Insurance is a reputable and reliable insurance company. I have had my home AND car insurance through them (at different times) and each time they have been excellent. Their rates are good, not the lowest I have found but for what they offer in coverage it is absolutely fair and worth while. I will say their customer service department could be a bit more helpful. It was a bit of a task getting through to the correct person I needed to speak to regarding a claim but when I finally did get through they were more than helpful. My only suggestion might be to do something about their call center and call forwarding services. Otherwise Prudential is a local and reliable company for insurance needs. They have always pointed me in the right direction and been more than kind when dealing with less than pleasurable situations.

Prudential Insurance is a great brand, well known company that has been around for over 100 years. Im not biased because they are located in my hometown of Newark, NJ either. I have been doing business with this company for over 15 years and they have never let me down once. They offer great rates compared to other insurance companies in my area. And year after year because of my great driving record i continue to see my rates go down. The one accident i did have they were quick to communicate with me and get everything sorted out. I would recommend Prudential Insurance to anyone looking for a top rate, no hassle insurance company.