Meritrust Credit Union

These are the most incompetent people I’ve ever ran into. I need 50% of you to move onto another loan website because these guys are so stupid that it cost me another $102 to pay off a loan that I paid off over 20 days ago. I paid off a $15,000 loan and apparently because I missed a phone call that they kept running the interest on my loan. They told me it was put into a savings account. I didn’t ask for a savings account. I asked to pay off my loan. The incompetence is insane. Don’t trust these people with your money.

This is a terrible credit union. I regretted the switch immediately. The customer service, if you can contact one, is abysmal. I don't think they are a bank anymore, but instead an inept call center with an AI help desk. You are better off leaving them a message at 9 AM and waiting for the 4:55 PM callback, but make sure to pick up on the first ring, or you have to wait another 24 hours to do it all again.

I am trying to obtain a commercial loan. They approved me but requested additional paperwork. I uploaded the paperwork and checked to see if they needed anything else because I need to leave the office. It has been 2.5 hours since I contacted them, and there has been no response. I just found out that the person handling my loan is at a doctor's appointment. This should have been passed on to someone else. It is an awful way to conduct business. People deserve respect.

STAY AWAY. Meritrust secretly switched my free checking account to a $7/month paid account without my knowledge or consent and refused to refund me when I finally noticed. They claimed they had mailed a letter, which I never received. No email, no notification in the web interface, nothing. They also apparently sold my email address for third-party marketing services. Ten years ago, they were great, but now they are sadly worse than the for-profit banks I switched from.

Took $200 out of my account to pay the loan because I "broke an agreement," which I don't have, even though I have a good reason. I couldn't pay it back because I earn less than $500 a week from my job, as I have two biased managers, and they refuse to refund my money.

Do not get a car loan with this company. They added insurance to my vehicle even though it was already fully insured. I spent two days getting it removed. They are the biggest scammers!

Today I paid off my car loan with Premier Members Credit Union. This is not my primary credit union. CU of Denver transferred the money to Premier to pay off my loan. On my balance receipt from Premier, the balance was confusing. I went into the Arvada branch off Ward Road. I spoke with Catherine the teller, who was really kind. I asked to speak with the manager; her name is Lisa. She was a real snob. She was sarcastic and didn't want to help me. Her answers were short with no explanation; she was really rude. Maybe even prejudice, because she looked at me as if I were a nobody, how dare I ask to speak with her. These are the dirty looks and the vague answers I was getting. For being a manager, she had no answers, or anyway, any she wanted to share with me. Anyway, I closed my account at Premier, and it was only a loan I had with them. My other two credit unions appreciate me as a member and they treat me with courtesy.

Worst company ever! I've had a car loan with this company for a while. In September I missed a payment. I wasn't aware that I had missed that payment. Now it's December, literally a week before Christmas, and I'm a few days late on the December payment. Because of the missed payment in September, they view the late payment in December as my account being 60 days behind. Because of this, they sent out a text and email threatening repossession.

I decided to call them and discuss this. I explained my situation and the representative said, "can't you get a second job through the holidays to get caught up?" This is what they call working with the account holder. They tell you to get a second job! Did they offer to reset the loan, to cut the interest and lower the payments, to waive late fees? No! They insist that the account holder figure it out.

When she said I should get a second job, I lost it and got angry. I said they should go ahead and repossess the car and save me the money. She replied, "well you'll still owe the money." Which I said, "Not if I file bankruptcy." The moment I said that she got very combative and angry. Almost as if I would be taking money out of her personal pocket. She said, "If you're going to act like that, I'm going to end the call." She hung up.

I've realized that Meritrust is a predatory lender, disguising themselves as a credit union.

This place is the worst I've ever dealt with. I initially financed my car with them, and they ended up financing my ex's car as well. My payments are deducted every month at the same time, and when she fell behind on her payments, they started withdrawing from my savings account. I moved all my money to another bank, and when she fell behind again, they began deducting from my payments to cover her car. I will never deal with this institution again. I paid off my ex's car, and now I'm locked out of the app. Although they are still taking my payments from my account, since I'm locked out of the app, my payments are going to savings and not towards my car payment. Yet, when her car was behind, they had no issue taking from my account. It has been an extremely frustrating ordeal, and I'll feel much better when it's over. I will never have any dealings with Meritrust again. My ex has never had an account with them and I was not on her car loan until she started financing with them.

We opened our account with BVCU back in 2000 and they were incredible. Since PMCU took over, the level of service has been abysmal, and we are finally switching credit unions as the service is so poor that we have lost all hope.

I have a car loan through Meritrust and have set up auto pay for my loan through my personal credit union. I have had zero issues for two years, and recently, when my personal credit union account was breached, I set up a different account and arranged auto-pay for Meritrust through this new account. However, for some reason, Meritrust cannot manage to receive their payment. I went to the bank in person because I noticed they had not withdrawn the money from my account that was supposed to come out automatically. The people at the bank said, "We show the payment is paid." So I walked out, and still three days later, nothing! I called to inquire about the situation and the representative stated, "Well, we took it out and then rejected it, so now it's unpaid and there's a fee." I said, "No ma'am, I will not be paying that fee. You need to correct this because it is an issue on your end, not mine. So figure it out." They sent me another autopay form to fill out, and now I'm back in the same situation! Has anyone else had this issue? I'm beyond tired of them and truly believe they withdraw the payment and reject it to collect extra fees from customers. I'm beyond sick of it, and I'm ready to take my business elsewhere. These people are the absolute worst, and I'm not sure how they are still functioning as a bank.

Awful customer service. I've banked here for three years, and I ordered a card on the 1st. The girl on the phone told me it would be with me within a week, and she never even ordered it. The manager hung up on me twice! A terrible bank with terrible customer service.

I attempted to invest money in a CD from the sale of my mom's house so I can pay for her care. I am her DPOA and sold her house after moving her to assisted living. They wouldn't accept the DPOA and treated me as though I was a criminal. I am on all of her bank accounts at another institution, so I guess I'll go there even if the interest is lower. My husband and I have been members of MeriTrust for over 40 years. We will be moving our funds to another bank.

After 50 years with MeritRust (formerly Boeing Wichita Credit Union), their new fee structure and unrealistic demands have led to our parting ways. Today, there are far more choices for banking than this narrow-minded and short-sighted institution. Breaking trust and diminishing customer loyalty will not serve you well in the long run. Farewell.

In times of need, especially during COVID, PMCU stepped in to help us keep our vehicle. They gave us a few extra months added to our loan. Now, the vehicle is paid off. Sure could use a line of credit increase.