The Money Network Service gives you the savings, convenience, and service you deserve. You can manage your money anytime, anywhere with the Money Network Mobile App.
Money Network Reviews
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Money Network
akikosamonteza08 @akikosamonteza08
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1 Star Rating
Met the most disrespectful and impatient customer service representative (GIOVANNA) today. She was very proud to say her name was Giovanna. While I understand that everyone can have a rough day, continuing to be rude is not acceptable. I have been waiting for a long time and called numerous times to ask for help with my issue, but today was my worst experience. Giovanna was obviously not in the mood to talk to anyone. I gave her all the information she needed, but everything I said turned out to be wrong. She kept cutting me off and insisted I call another agency without even listening to me. Instead of explaining and assisting me, she was rushing, raising her voice, and ending the call without asking if I was finished. I hope karma will not haunt her when the time comes.
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Product: Money Network Business Services
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Money Network
Angela Gardin @AGardin3
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1 Star Rating
Worst financial institution I have ever used. Don't understand it. Behind on technology and has horrible customer service; not willing to try at all.
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Product: Money Network Business Services
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Money Network
Anonymous person @M_larocque1214
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1 Star Rating
I have no choice but to use this card because my employer thinks it's still the 90s! That's what this card reminds me of. It always glitches and fails. It doesn't accept the password or only inputs selective letters when entering the correct password. Money Network is horrible.
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Product: Money Network Business Services
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Money Network
IHOR KOCHERHA @igkocherha2017
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1 Star Rating
The worst bank I have ever worked with. They stole all the money I received as a disabled person. They didn't send me the card at all and still took the money from my account.
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Product: Money Network Prepaid Cards
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Money Network
valmorias @valmorias
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4 Star Rating
Honestly, Money Network as a service does not perform well for EDD. Now, on the other side, the customer service people who take my calls have all been great in trying to solve the issue at hand. It is not their fault that they are not able to solve every issue, as they do not make the rules, but I have yet to deal with a single agent who has not done their best to help solve my issue in a very polite manner.
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Product: Money Network Prepaid Cards
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Money Network
Kay Soth @Kay_soth
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1 Star Rating
I have had a deeply frustrating experience with this company. Initially, I received a pre-settlement amount of $20,000 from a legal funding company, which should have provided me with some financial relief. However, my troubles began when my account was compromised; someone managed to hack into my Apple ID and initiated unauthorized transfers that made it appear as if I was making those transactions.
Upon discovering the fraudulent activity, I promptly filed a dispute with my bank. After a lengthy process, they were unfortunately only able to provide me with one provisional credit of $1,000. The bulk of the funds, which amounted to $19,000, remain missing. I submitted my dispute back in February, and since then, the situation has only grown more convoluted. My bank continuously requested that I appeal their decisions each time my dispute was denied, leading to a cycle of frustration and disappointment.
Despite spending five months trying to resolve this matter, I have seen no significant progress in the investigation. When I reached out to check on the status, I was told that the case was resolved, which was not the case at all. It feels utterly disheartening to be left in the dark like this. Many others are apparently facing similar issues with them as well. It is a disservice to customers, and there is a strong case for holding this company accountable, possibly even through legal action.
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Product: Money Network Money Transfers
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Money Network
matt_mcmaster36 @matt_mcmaster36
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1 Star Rating
I'd give zero stars if I could. What a terrible 'fintech' company. Why would the government choose the least compatible financial institution out there? It seems to keep poor people trapped in a cycle of poverty.
Can you use it on PayPal or Venmo? No. Varo? No. Can you use it on Cash App? Only until their flawed algorithm detects that you're actually using a peer-to-peer financial system, which, thankfully, is a decent amount of time because their technology is so lackluster.
One would assume that a fair share of people who end up on unemployment (often after months of waiting to get paid) probably owe at least some amount of money to someone close to them for the period between losing a job and unemployment benefits kicking in. So who does the government choose as the financial partner for all their unemployment needs? The worst financial services company possible that is compatible with pretty much nothing outside of its own digital services.
"Oh, you owe your best friend $900 that they fronted you while you were waiting for your first payment from us? Well, good luck finding a Money Network bank to make that withdrawal, good luck finding an MN ATM, and good luck using peer-to-peer money transfers! Also, we restrict where you can spend your unemployment funds... but we have really long wait times for everything, including your transfers between this account and the one you actually wanted to use in the first place... but you can cash checks at Walmart for free!
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Product: Money Network Prepaid Cards
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Money Network
Tamika @tamikamiller82
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1 Star Rating
Be careful! Your money will absolutely be stolen at some point, you will not get it back, and they will do nothing about it. No one will! Just watch your account for ATM inquiry fees. Never used it once at an ATM, yet had six charges on my account closer and closer together until, suddenly, I woke up one day and the money was gone. All I got from customer service was, "Sorry, we'll send you a new card." Everyone I know who has or had this card has been hacked. Not a lost or stolen card, but an account hack! And no one has ever received a penny back.
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Product: Money Network Prepaid Cards
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Money Network
Caroline WS @carwinsal
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1 Star Rating
My NJ FMLA account was created with Money Network (MN) bank in October 2024. When I tried to activate my account via their debit card, MN customer service informed me that my account was compromised and closed it. A check was issued for the account balance which I have not received to this day. The check was resent four times by them, but I did not receive a single one. I even told them that I would pay for a tracking service for the check, which they denied. I complained to NJ FMLA about this, but they said they could not help and that I would have to deal with MN myself. Also, Money Network is a mobile-only bank and does not have a single physical branch that I could visit in person to collect my check. MN is taking advantage of customers with disabilities, as they know they are the most vulnerable and don't have enough energy to continually deal with them.
Update: I finally received my Money Network check this week. I had submitted a complaint through the Better Business Bureau (BBB) website regarding the issue of not receiving my mailed checks. This helped escalate the matter and ultimately led to the resolution of my issue.
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Product: Money Network Money Transfers
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Money Network
Oscar Thompson @oscarthompson_1
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1 Star Rating
The Money Network have made it essentially impossible to transfer money into my bank account. The customer service is pathetic and offers no solutions. The representative I spoke to admitted that the service is hopeless. The only solution he could offer is to send me a new card. I have no realistic expectation of this card showing up. Very sadly I have to use this service because this is where my unemployment is paid. If you can avoid this company do so. You will get better customer service from a crack dealer.
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Product: Money Network Money Transfers
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Money Network
nicholas johnson @nicholasj62799
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1 Star Rating
The company loses your money, can't trace it down, tells you all is well, and makes it impossible to do anything on the app. I will never use this company again; they essentially stole my money multiple times and can't even match the activity feed to their records. It doesn't even make sense.
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Product: Money Network Prepaid Cards
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Money Network
Belinda Caraballo @caraballo512
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1 Star Rating
I had my card hacked at 7-Eleven. I logged onto the website, which is where I found out. The website itself is as difficult to navigate as their customer service support is to reach. I reported it on the 5th and called back for a follow-up. I was assured the investigation was in process. When I called again on the 29th, they said, "It was canceled on the 5th," which is mind-blowing. There was no accountability or explanation of why or how this occurred. I received only a mere apology and another empty promise of renewing the original claim. This is the worst-case scenario with this piece of subpar banking chosen by the state for disability benefits. I wouldn't recommend this institution to anyone, not even a teenager.
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Product: Money Network Prepaid Cards
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Money Network
Caroline WS @carwinsal
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1 Star Rating
My NJ FMLA account was created with Money Network (MN) bank in October 2024. When I tried to activate my account via their debit card, MN customer service informed me that my account was compromised and closed it. A check was issued for the account balance which I have not received to this day. The check was resent three times by them, but I did not receive a single one. I even told them that I would pay for a tracking service for the check, which they denied. I complained to NJ FMLA about this, but they said they could not help and that I would have to deal with MN myself. Also, Money Network is a mobile-only bank and does not have a single physical branch that I could visit in person to collect my check. MN is taking advantage of customers with disabilities, as they know they are the most vulnerable and don't have enough energy to continually deal with them.
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Product: Money Network Prepaid Cards
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Anonymous @Anonymous
My friend is also dealing with this in the same way and started in October 2024. Till this day no resolution. 4 checks sent to who knows where.
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Caroline WS @carwinsal
@Anonymous I finally received my Money Network check this week. I had submitted a complaint through the Better Business Bureau (BBB) website regarding the issue of not receiving my mailed checks. This helped escalate the matter and ultimately led to the resolution of my issue.
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Money Network
James Irish @jasmcd
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1 Star Rating
I received my NJ disability via an MN debit card. When I tried to activate it, the system said it was not valid. So I called to activate. I was on hold for over an hour. Finally, I spoke to a representative. He asked the typical questions: name, SS#, address, DOB. The card had my name printed on it. The representative checked the account. The card was not under my name, though it was printed on the card, not listed under my email address, and not listed under my street address, which was odd since I received it. The representative said she could change the information and I should do the transfer. Really!? There seemed to be fraud involved somewhere. Plus, I could only transfer $1000 per day. The card was for over $5000.00, meaning I would need to do it daily for almost a week. No thanks. Please send me a check.Then she complained that I had her on the phone too long, (40 minutes) my reply was I wanted over an hour. Her reply , I have other calls to take. I held my tongue. Okay, the post office may be slow, but 15 days from NE to NJ? Needless to say, I called NJ Disability as soon as I got off the phone with the bank. Hey NJ DOL, drop this bank.
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Product: Money Network Prepaid Cards
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Money Network
Valerie Littlefield @valeriel_21
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1 Star Rating
I hate this bank! I can't use my card online for anything! I called the number on the back of the card and was on hold for more than an hour! I finally talked to a bank person and confirmed my account activity. I was told there isn't anything wrong with my account or card. Well, I strongly disagree!
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Product: Money Network Prepaid Cards
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Money Network Q&A(2 questions)
Get answers to your questions about Money Network below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
You might not be able to cash a Money Network check due to insufficient funds, incorrect check details, problems with the issuer's account, or the check getting damaged or voided. Money Network checks are not traditional bank checks, and they function more like pre‑authorized withdrawals from a prepaid or payroll card account.
Most Common Reasons You Can't Cash a Money Network Check
The check wasn't successfully verified: Money Network requires the check to be verified by phone or online before a bank or check casher will honor it. If verification fails, the check is automatically declined.
Insufficient balance: Even if the check looks legitimate, Money Network checks draw from a prepaid balance. If the balance is too low at the moment of verification, the system returns “insufficient funds,” and the bank won't cash it.
The bank you visited doesn't process Money Network checks: Some banks simply don't support Money Network's verification system. If they can't verify it electronically, they won't cash it, even if the check is good.
The check is stale‑dated or improperly filled out: Banks reject Money Network checks if the date is too old, the handwriting is unclear, the payee name doesn't match your ID, or there are alterations or corrections.
To resolve the issue visit Money Network's website or contact their customer service at (888) 913-0900.
Direct deposits to your Money Network card typically post within 1 to 3 business days from the time the payer initiates the transfer until the funds are available on the card.
However, exact timing may vary depending on the payer and factors such as weekends, holidays, or whether the payer supports early access. For the most up-to-date information, visit Money Network's website or contact support at (800) 542-9332.
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