Lighthouse Credit Union

Of all the financial institutions that should support their members during a government shutdown, it should be this one - considering they are the only financial institution on the yard. But they do not support us by participating in the Maine FAME interest-free loan program. This institution pretends to help people, but it has turned into just another profit-driven corporate entity. You advertise yourselves as helpful. Walk the walk as you talk the talk!

am writing to express my profound dissatisfaction with the customer service at the Rochester, NH branch of Lighthouse Credit Union. As a member for 12 years, since the institution was NorthEast Credit Union, I have observed a significant decline in the quality of service provided at this location.

The staff at the Rochester branch consistently demonstrates unhelpful and unfriendly behavior, particularly when I request services beyond simple withdrawals. Several staff members have mishandled my transactions and have not offered apologies for their errors. This conduct is highly unprofessional and impolite.

I hope you will address these concerns promptly or your going to loose quite a bit of business.

Customers beware: awful customer service, bogus fees, and no communication. I was an excellent customer of Northeast for 13 years, with savings, checking, and a credit card. All of a sudden, my card was canceled for no reason, and I started getting assessed with unwarranted monthly fees. I called the customer service line, which is in New Mexico, and while I was on hold, they disconnected me. Before I was disconnected, I verified that they had my email and phone number correctly saved. It was the worst service I have ever had. I plan to visit a branch this week to close my accounts and move to a bank that cares. Read their reviews; you are better off elsewhere!

The phone system is soooo horrible and the employees always lie and say it has been fixed when it's been months of the same issues. It has never been properly fixed in almost a year now. Then you get transferred back to an employee who ends up doing what the automated voice messaging system is supposed to. Why even transfer us if you know the phone system is so defective? The automated voice messaging system they transfer you to in order to pay a loan locks you out of your account immediately before you can even finish typing 2 numbers of your account number as well as your card number.

I have been a customer for over ten years, with savings, checking, car loans, etc. I closed my accounts because they charged me numerous fees for "inactivity," which they would not refund. I found this unprofessional considering my years of loyalty. Their customer service generally lacked professionalism and empathy. I would not recommend them.

Excellent bank, very kind people, pleasant environment, very easy to work with. They take good care of you, very enjoyable and straightforward.

Beat interest rate I could find when others were over 10% they hooked me up with a rate that’s a third of that I will use northeast CU for a car loan again

Great bank to do a car loan threw, best interest rates and I liked them so much I do about a third of my banking threw them. Always very helpful people in house that you can actually have a conversation with when you have an issue, question, or large withdrawal.

I have all my lending with NECU and my representative Tina McConnell in Dover is the best! She is always on point and helps me in so many ways from fraud reporting to loans to deposits and my childrens accounts! She is a call or email away all the time and I couldn’t ask for a better rep to be on my side thru all my banking needs! Thanks you Tina, if it wasn’t for you I don’t know if I’d stay with this credit union, you make sure I’m always good! I wish more people cared like you! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Lauren D Dover NH

One star is too good for them, my elderly mother in law has been with them for years with no trouble but over the last 6 months to a year or so, her car loan which has been set up for automatic payments keeps getting messed up the money is in the account but the bank can't seem to take it out on time, every month we go in the bank and they tell us it's all set and will come out and then it doesn't so far the car has been repossessed and she had to pay to get it back, then they tried to do it again after we went in there and they said yet again it shouldn't have happened, I have been in contact for 2 weeks with management and keep getting strung along with no results but more late fees , next step will be with lawyers I guess, so no I would not recommend this bank to anyone

Their website is terrible for logging in and paying and seeing your payoff amount. I get locked out constantly. Otherwise everything with the car loan was smooth.

NO WAY TO CALL ABOUT A LOST OR STOLEN CARD UNLESS YOU HAVE CARD NUMBER
I lost my wallet today with my i.d.s and credit card from Northeast Credit Union. When I came home, I found that I was locked out of my online account for reasons I did not know. The code sent to me on email was invalid and stated that my account might have been disabled or the code was wrong which I copied and pasted. The only way to log in was by having the code sent to my phone, which if I had lost this, I would have been frantic. I was finally able to log in and disable my credit card.
Then I found the number to call if you have a lost or stolen card and I got the recording asking me to enter my card number.
I could not remember the full number and there was no option to enter a social security number or talk to a representative. Then the recording hung up on me.
I see this as a dangerous situation. They should give you more options to get hold of them since not everyone has a way to go online.
Secondly, some people still have a rotary phone where you can't press a number.
I think the problem of lost of stolen credit cards should be taken seriously and not be treated as a minor inconvenience.
Customers should not be forced to go online just to report their card lost or to disable their cards.
In years past, my credit card companies had an emergency number on the back of the card and also treated a lost card as an emergency and not a thing to handle during business hours or a thing that is only for people who know their card number.
I feel like keeping this card at home under lock and key.-

asked necu to correct an error on my credit report for 3 years now- no response, no correction. credit report says I owe $717. I owe nothing. and I paid on my cc balance twice a month, always over the amount due. because my payment didn't hit the narrow dating system, they reported a late payment to the credit report people so now I have the only late payment EVER on my credit report, even though I paid 5x the amount due for that month. asked them to fix this as well--crickets. customer service sucks.

After a LONG time listening to garbage I finally got an operator I could not understand. My wife couldn't understand her. Paid off car loan and can't get them to send me the title. Rating for their service is a negative.

Great service been with necu for 20 plus years will never go anywhere else. Always courteous and friendly and always willing to explain things I don't understand