Northpointe Bank

This is an awful bank, as far as customer relations go. (They are the only bank that I have ever dealt with that calls their savings accounts, checking accounts. That fact initially should have been an indicator of this bank). If there was a rating < 1-star, this bank would get it. In a nutshell in < 1-month I had a balance in the mid 6-figure savings account range. In emails I indicated to Chuck Williams (CEO) and Billy Clancy (Retail Banking) that their bank policy of 5-days before an external deposit showed up into my account was, by far, the longest time period of any bank, with which I had banked in my 45 year commercial lending career. When I offered constructive criticism in several emails, they--probably Billy Clancy--closed my account. A day or so later, I received a check for the balance via UPS, and then another day or so later I received a FORM LETTER in the mail that stated that they thanked me for my suggestions, and would be looking into them. I don't know about the quality of the overall upper management staff of Northpointe, but I do know that the CEO and the retail banking employee are way over their heads in attempting to handle their responsibilities. Because they are absolutely awful in customer relations, I question whether either of these 2 employees would have what it takes to be a bank manager, much less a CEO or head of retail banking.