OneAZ Credit Union is proud to serve local communities in the state of Arizona. We're a local full-service financial institution, which means your money stays in Arizona and we invest profits back into our members and the community. Hop into a new set of wheels with a low-rate auto loan, finance your dream home,... show more
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OneAZ Credit Union Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 08/11/2023.
4.0
1,375 reviews
from WalletHub and across the web
1,375 reviews from WalletHub and across the web
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OneAZ Credit Union
tommyhod510 @tommyhod510
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1 Star Rating
I called in regarding setting up an account because of a promotional offer I saw. Out of the 5 separate times i called into their call center I got 3 different answers on the eligibility of the promotional offer. One said it was through an email I should've gotten (they didn't have a single thing of my personal information at this time), one said I had to go into the local branch to receive the promotional offer, the 3rd asked where i saw that offer, at which point i provided the exact URL for it and was then told the webpage was outdated even though the promotional offer explicitly said it would expire at the end of this month (these calls took place mid-month). The 4th time I got hung up on by a guy named Paul. The 5th time I got ahold of a woman named Wendy at the Tempe Branch. She took my sensitive personal information and then said she'd call back in 10 minutes with the account information. Its been over a week and still no call, so I called her. She had no record of me, did not remember our conversation, and had no idea where she put my sensitive information.
Thank you for sharing your experience with us. OneAZ is known for providing knowledgeable, professional, and helpful service.
It's disappointing to hear you did not receive the best service from our team. OneAZ values your long-time membership and we are committed to being a reliable and enjoyable banking partner.
We have escalated this to our leadership team for review.
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OneAZ Credit Union
Paul Murray @paulm_172
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5 Star Rating
Ignore the petty reviews. I joined OneAZ last summer and have found them to be knowledgeable, and supportive. I have a free checking account, and 3 savings accounts. The Club Savings, and Your Savings offer a rate you can't find at other local credit unions. These savings accounts do not have ATM access, but allow you to deposit or withdraw, a CD does not allow that. The checking account is your basic account you can find anywhere. The account alerts are better than other credit unions, but probably not as good as a bank. ATM and office access, that's where the challenge can be. I just wish they were a member of CO-OP Shared Branching and CO-OP ATM. I live in the Ahwatukee area and the closest OneAZ branches are Southern/Rural or Guadelupe/Arizona. If they were members of CO-OP I could use the TruWest ATM and Branch at Warner/Priest, an the Arizona Financial at 48th/Ray. The access to US Bank ATMs is limited as US is the smaller of the big banks in the area
Thank you for sharing your experience with OneAZ, Paul! We are thrilled that you are enjoying banking with us. We value your membership and look forward to serving you again.
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OneAZ Credit Union
Margie @margiem_6
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5 Star Rating
Verified Customer
Credit union always very helpful. Lowest APR at 1.9%. Applied to help with credit scores. Customer service representatives are amazing and very helpful
Thank you for sharing your experience with us Margie. We are delighted to hear you received amazing and helpful service from our team. We value your membership and look forward to serving you throughout your relationship with OneAZ!
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OneAZ Credit Union
Mo H @momomomoblack
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5 Star Rating
I would like to thank Stacy From your phoenix branch I was Scammed on Zella for $3000 Gabriel from the Flagstaff branch referred all my information to Stacy and she done a great job on looking into it and getting everything took care of I end up getting my money back thank you Stacy
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Product: OneAZ Credit Union Business Services
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OneAZ Credit Union @OneAZ
Thank you for sharing your experience with us Mo. We are thrilled to hear you received efficient and helpful service from our team. We value your membership and look forward to serving you throughout your relationship with OneAZ!
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OneAZ Credit Union
vanatta_lonny_c @vanatta_lonny_c
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1 Star Rating
I processed a payment online, as I have for several years, with OneAZ Credit Union on August 29th, 2022 and it was noted payment would be received by August 31st, 2022 to my credit card company. The payment was noted to be digital (not by a check). I received a late notice from the credit card company and called the credit card company on September 8th, 2022. The credit card payment was received by the credit card company on September 6th, 2022 by check (from OneAZ Credit Union). The DUE DATE was September 2nd, 2022. I called One AZ Credit union on September 8th, and the representative (Adam) who wouldn't provide last name. Adam said that their records showed my credit card company received payment on September 1st. I asked if he could email me proof of this, he put me on hold, and said I can get proof on line. I went on line with "Adam" on the phone, I could not find any information except that the check was processed on September 1st, 2022. He was caught in a lie - I said to Adam, " ... you are being very dishonest or you are very stupid....". This has happened several times. I do not recommend any one to use this company. It is time for us to close out our accounts with OneAZ Credit Union and go to another "bank" Lonny Vanatta
Thank you for sharing your experience with us Lonny. OneAZ is known for providing knowledgeable and helpful service to our members. We will review this call with our leadership team. We value your membership and look forward to serving you throughout your relationship with OneAZ!
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OneAZ Credit Union
freebies @freebies
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1 Star Rating
Oh 2 years ago they were more than happy to refinance my Mortgage and take all the fees. Now they are transferring my account to a crappy servicer. I think there should be a waiver that excludes companies from being able to do this!!
Hi freebies, First, thank you for refinancing your mortgage with OneAZ. We value your relationship with OneAZ and your feedback.
We apologize that our decision to partner with a new mortgage servicing provider has caused you frustration and concern. Ensuring our members are well taken care of is a priority of ours.
Please let us know how we can assist you. It is our pleasure to serve you in-person, by phone, live chat, and through Zoom.
If you would like to schedule an appointment with one of our personal bankers, please visit us at OneAZcu.com/branches.
In Service, OneAZ Credit Union
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OneAZ Credit Union
vjoseph2121 @vjoseph2121
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5 Star Rating
I want to thank Amelia at Flagstaff';s OneAZ's credit union on Butler. I had several transactions to address, and she handled all of them in a way that was knowledgeable, helpful, courteous, friendly and professional. She is a real gift to your credit union. Thank you, Amelia! Dave Fronske
Thank you for taking the time to share your experience with us Dave! We are delighted to hear you received knowledgeable, helpful, and courteous service from our Flagstaff team. We value your membership with OneAZ and we are committed to delivering you with the best service. We look forward to serving you again :)
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OneAZ Credit Union
srreel @srreel
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5 Star Rating
I had an amazing experience with the personal banker, Jennifer Stauffer, she is courteous and professional, she made the process enjoyable.
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Product: OneAZ Credit Union Personal Loans
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OneAZ Credit Union @OneAZ
Thank you for sharing your experience with us. We're pleased to hear you received courteous, professional, and enjoyable service from our Safford team. Thank you for your membership with OneAZ. We look forward to serving you again!
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OneAZ Credit Union
Jacinta Figueroa @jacfig2163
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1 Star Rating
I have had an account with Arizona State Employees CU which is now One AZ since 1979. I have never had issues or filed fraudulent activity complaint. In June, Cash App transactions appeared on my account. I provided One AZ documentation and information regarding my conversations with Cash App. Someone some how had gotten into my old account (I hadn't used in over six months) and Cash App alleged it was from my phone. Asurion replaced my previous phone which had the Cash App when the screen cracked. I took out the SMI card and I have a new phone and never downloaded Cash App onto the phone. One AZ has taken Cash App's side and now reversing the credit. After over 40 years of loyal membership, I'm told that I'm not believed and the women on the phone doesn't believe that someone may have hacked my old phone. I'm opening a new account at another credit union. Good Bye One AZ. Also filing a complaint with AZ Attorney's Office and Corporation Commission.
@OneAZ that is about the COLDEST “see ya” kiss-off that I have ever seen from a financial business !
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Gwprigge @Gwprigge
@OneAZ that is about the COLDEST “see ya” kiss-off that I have ever seen from a financial business ! That, and the other service-related reviews ended any thoughts of opening an account !
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Gwprigge @Gwprigge
@OneAZ that is about the COLDEST “see ya” kiss-off that I have ever seen from a financial business ! That, and the other service-related reviews ended any thoughts of opening an account !
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OneAZ Credit Union @OneAZCU
Thank you for sharing your experience with us Jacinta. Your feedback has been shared with our leadership team. OneAZ is known for providing kind, helpful, and welcoming service to our members. We want to ensure you receive the best service each and every time we interact with you. We will reach out to you soon as we would enjoy an opportunity to review your feedback with you.
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OneAZ Credit Union
plattdavid93 @plattdavid93
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1 Star Rating
I've had an account for 2-3 years, I've had the same customer service rep and she's petty, rude, and acts like my issues are personal for her. I've asked to speak to her supervisor and that woman had no patience for anything and I can't get a hold of anyone else. Do not use this bank whatsoever I don't care if you can't get a bank anywhere else this place is beyond not worth it. Real-time banking? You mean real-time overdraft and that's it everything else takes days n days to complete... They can't even post my direct deposit in time. Ex: If you have $22 in your account and the ultimate total is 21.22 and they use a "card hold" you're paying $35 on over draft and then your account will autocorrect to -34.22 and the customer service will fight tooth and nail to demand it was not their fault. Today is the day I cancel my account with them now that I've got out of their hellish overdraft cycle I won't be returning (upon counting actual over drafts it's at $630 total for a year) good riddance scammers??
Thank you for sharing your experience with us David. Your feedback has been shared with our leadership team. OneAZ is known for providing kind, helpful, and welcoming service to our members. We want to ensure you receive the best service each and every time we interact with you. We will reach out to you soon as we would enjoy an opportunity to review your feedback with you.
Congratulations on your years of service for the state! OneAZ offers several types of loans. Visit us athttps://www.oneazcu.com/personal/loans/ to learn more.
If you%re ready to proceed with an application, there are several options. You can schedule an appointment with us at OneAZcu.com/branches to meet with us in-person or virutally. We can also take your application by phone at 844.262.6805.
If you prefer to apply online, visit us at OneAZcu.com. Our team will reach out to...
Hello, You may refinance an existing loan with OneAZ and it's easy to apply. Visit us at OneAZcu.com to complete an application. If you prefer to speak with a personal banker to complete an application, call us 24/7 at 844.336.0347. To meet with a banker in-person or through zoom, schedule an appointment at OneAZcu.com/branches.