OneAZ Credit Union

I called in regarding setting up an account because of a promotional offer I saw. Out of the 5 separate times i called into their call center I got 3 different answers on the eligibility of the promotional offer. One said it was through an email I should've gotten (they didn't have a single thing of my personal information at this time), one said I had to go into the local branch to receive the promotional offer, the 3rd asked where i saw that offer, at which point i provided the exact URL for it and was then told the webpage was outdated even though the promotional offer explicitly said it would expire at the end of this month (these calls took place mid-month). The 4th time I got hung up on by a guy named Paul. The 5th time I got ahold of a woman named Wendy at the Tempe Branch. She took my sensitive personal information and then said she'd call back in 10 minutes with the account information. Its been over a week and still no call, so I called her. She had no record of me, did not remember our conversation, and had no idea where she put my sensitive information.

Ignore the petty reviews. I joined OneAZ last summer and have found them to be knowledgeable, and supportive. I have a free checking account, and 3 savings accounts. The Club Savings, and Your Savings offer a rate you can't find at other local credit unions. These savings accounts do not have ATM access, but allow you to deposit or withdraw, a CD does not allow that.
The checking account is your basic account you can find anywhere. The account alerts are better than other credit unions, but probably not as good as a bank. ATM and office access, that's where the challenge can be. I just wish they were a member of CO-OP Shared Branching and CO-OP ATM. I live in the Ahwatukee area and the closest OneAZ branches are Southern/Rural or Guadelupe/Arizona. If they were members of CO-OP I could use the TruWest ATM and Branch at Warner/Priest, an the Arizona Financial at 48th/Ray.
The access to US Bank ATMs is limited as US is the smaller of the big banks in the area

Credit union always very helpful. Lowest APR at 1.9%. Applied to help with credit scores. Customer service representatives are amazing and very helpful

I would like to thank Stacy From your phoenix branch I was Scammed on Zella for $3000 Gabriel from the Flagstaff branch referred all my information to Stacy and she done a great job on looking into it and getting everything took care of I end up getting my money back thank you Stacy

I processed a payment online, as I have for several years, with OneAZ Credit Union on August 29th, 2022 and it was noted payment would be received by August 31st, 2022 to my credit card company. The payment was noted to be digital (not by a check).
I received a late notice from the credit card company and called the credit card company on September 8th, 2022. The credit card payment was received by the credit card company on September 6th, 2022 by check (from OneAZ Credit Union). The DUE DATE was September 2nd, 2022.
I called One AZ Credit union on September 8th, and the representative (Adam) who wouldn't provide last name. Adam said that their records showed my credit card company received payment on September 1st.
I asked if he could email me proof of this, he put me on hold, and said I can get proof on line.
I went on line with "Adam" on the phone, I could not find any information except that the check was processed on September 1st, 2022.
He was caught in a lie - I said to Adam, " ... you are being very dishonest or you are very stupid....".
This has happened several times.
I do not recommend any one to use this company.
It is time for us to close out our accounts with OneAZ Credit Union and go to another "bank"
Lonny Vanatta

Oh 2 years ago they were more than happy to refinance my Mortgage and take all the fees. Now they are transferring my account to a crappy servicer. I think there should be a waiver that excludes companies from being able to do this!!

I want to thank Amelia at Flagstaff';s OneAZ's credit union on Butler. I had several transactions to address, and she handled all of them in a way that was knowledgeable, helpful, courteous, friendly and professional. She is a real gift to your credit union.
Thank you, Amelia!
Dave Fronske

I have had an account with Arizona State Employees CU which is now One AZ since 1979. I have never had issues or filed fraudulent activity complaint. In June, Cash App transactions appeared on my account. I provided One AZ documentation and information regarding my conversations with Cash App. Someone some how had gotten into my old account (I hadn't used in over six months) and Cash App alleged it was from my phone. Asurion replaced my previous phone which had the Cash App when the screen cracked. I took out the SMI card and I have a new phone and never downloaded Cash App onto the phone. One AZ has taken Cash App's side and now reversing the credit. After over 40 years of loyal membership, I'm told that I'm not believed and the women on the phone doesn't believe that someone may have hacked my old phone. I'm opening a new account at another credit union. Good Bye One AZ. Also filing a complaint with AZ Attorney's Office and Corporation Commission.