Partners Federal Credit Union

Stop. Stay away from this credit union. Partners has harmed my credit, denied me assistance during hardships, and threatened me via their collections department. No one was able to answer questions or direct me, failing to respond to calls or emails. They refused to clear the registration after I informed them of my husband's death, which prevented me from applying for a loan and refinancing through another bank. They financially entrapped me and hindered my credit. They depleted my funds during a time of hardship. I suffered anxiety, high blood pressure, and cardiac disorders, dealing with the inconsiderate and abusive behavior of Partner's Financial Credit Union.

And finally, they are now playing insurance games, refusing to compensate for damages to my vehicle while it was insured under the insurance they imposed on me through Partner's Federal Credit Union, which seems to be an affiliate, as is the insurance company, and for which I paid in full. They have no compassion or empathy. I have never experienced anything as inhumane as this institution. This has been ongoing for months, and now they want to play games with my insurance claim. They charged me for registering the car, which was already mine, and then added this charge to my account. There is no willingness to assist, only to add to the debt that I was earnestly trying to settle.

I should have returned the car after my husband passed away, but I tried to be forthright; I do own another car.

I am considering reaching out to an attorney for pain and suffering. They finally decided to refinance once I informed them that, since my husband has passed away, I am not obliged to pay for the car. They refinanced it in a couple of days and promptly took action. Buyer beware, they may hide behind the Disney logo, but the truth is even Mickey Mouse would be in dire straits if he financed his home with Partners Federal Credit Union. Shame on them for now attempting to shirk insurance company responsibilities. Shameful and pathetic.

I forgot to add something important to my review. I had a debit card which had at least two separate refunds, one for $300 and another for $500. Walmart issued the refunds, and everything was good on their part. However, my bank, because I had lost the debit card and replaced it—even though it's supposed to be connected to the same bank account number—for some reason from the partner's side, my refunds would not go through, and I completely lost that money. I went to the bank in person, spoke to someone, and everyone's blaming Walmart. I got Walmart on the phone, one of their management positions, and the bank said in person that they would correct the issue in 10 days. My money was never given to me. I don't know where it just disappeared into space from, but Walmart completely attempted to return the money, and Partners Federal Credit Union is just a really horrible bank.

My credit score is not bad. I work for Disney, and I've been with this bank for three years. Almost everyone I know who works there will get refinanced a few days after purchase, as long as the vehicle is fairly new with low miles. And for reasons that made no sense at all..
They denied me a refinance and offered me to some third party they work with for almost the same price I got from the car dealership which was absurd.
When I go to the bank for something simple you sign your name they acknowledge you and I sat for so long several times as they called people that came in behind me even with an appointment this place feels incredibly discriminative and racist
Glassdoor reviews show that the vice president's practices are unethical, as people who used to work there have reported that he was incredibly racist. I would not recommend this bank for basic practices or anything else.

Partner dies. They know you have the money to pay off the loan for the truck; you just need time for a death certificate and some paperwork. But they want the truck, knowing it is worth more than the loan. They're making money off my dead partner's truck. I will never do business with this bank again.

July 24, 2024, I went to use my Partner's ATM card at another credit union to withdraw some money. For some reason, it didn't work. I went to a different Credit Union to try again to withdraw funds from my account and was still unable to complete the transaction. There was a message to contact my Credit Union.

I tried to call the 800 number to speak with someone and was disconnected. Clearly, there is something wrong with the system.

Got home, contacted Partners and spoke with a representative who informed me my accounts were not connected to the ATM. That was odd because I have been using the card for months!

I asked to speak to management and was referred to Brenda, who told me she didn't see any use of my ATM from June 8, 2024, on. That's strange—I have a deposit slip dated 7/23/24! I was only trying to alert upper management at Partners that there might be an issue with their system. But Brenda just repeated that she couldn't see any transactions on my ATM card. Clearly, Brenda wasn't interested in investigating this issue any further. Well, it does not surprise me that Partners has 50% of its membership giving it a rate of 1.

Time to take my money and move it somewhere else.

They will work with you and help anytime you need them they have always been there when you need them and rates are really good all the time

I’ve been a Partners member since 1993 - has always served me well good competitive interest rate for my refinance of my mortgage.

I had a phone appointment established with Kevin Le (Burbank office) for a set date and time. I received a text message a few minutes before my appointment and to reply if I was ready for my phone call. Two hours later I was still sitting at my computer waiting for the phone call (I never did receive any kind of communications from Mr. Le). I finally went to the chat on the Partners FCU website and had a wonderful lady resolve my two issues with online banking. I understand that good customer service is getting more and more difficult but this is very unexpected from Disney. Mr. Le could have at least afforded me the respect by texting me the reason for blowing me off on my phone appointment. If it had not been for the lovely lady (Athena) on the chat I would have been a very disgruntled customer.

Online banking is always buggy. Narrow amenities. Customer service is slow, slow. Not progressive. They should look at CapitalOne360 banking and mirror it if they want to update their dinosaur banking practices.

I have been with them since 1996... very supportive, especially during this difficult financial times. Always respond in spite of the use of third party representatives, who do not have access to my full account. I always appreciate speaking directly to PFCU directly. You may contact me at any time at 213-451-8288.

After being a member for 27 years, never once asking for financing, I took advantage of their promotional "get financing through us" link only to be declined because I'm self-employed - successfully making more $ than any year prior - but for under 2 years. It's nice to know that when someone starts a new career it is not supported by a place you have supported loyally. So now, the reason I needed to leave has been handed to me on a silver platter.

This was to be my snowbird bank/credit union. Unfortunately, this financial institution is far...very far, from decent. Last year I signed up for a paperless system. I have both a savings, and a checking here. All i do is deposit checks and money into the accounts...I literally never remove it. Suddenly I realize I have a two (maybe three?) Dollar charge. I called and they explain to me that it is because they mailed me something and it was sent back to them. They mailed it to my out of state address (like I asked them not to do), then because ot was properly forwarded...I was charged from Partners. I immediately went in to close both accounts. They assured me the mistake wouldn't happen again, give them one more chance. Less than a year later...I deposit 3 checks at the ATM (with no withdrawal). All three were sizeable. The last one in particular was over 15k. Upon depositing the last check, the ATM machine starts making a loud noise and says my check cannot be returned and to go into the branch. I immediately do that. They tell me they cannot do anything for 10 to 15 business days! I leave, and the next day I call customer service and explain whatvhappened. They offer me a provisional ctedit of over 6k until they can sort it out. I go back to the branch with the request of speaking to the branch manager. I tell her I'm not ok waiting upwards of 15 days. She explains she can do it in 7 and will offer me a five HUNDRED dollar credit. I explain to her an over six thousand Dollar credit was offered. She explains that they shouldn't have offered that to me. The banker and manager assure me that it will be handled immediately and will call me asap with any updates. THIRTEEN days later I get a letter, that was forwarded from the address that I specifically told them not tobise...telling me they cannot retrieve my check, and I need to go back to its origin and ask for it to be re issued. No one ever called me. Also, on the day that the ATM destroyed/lost my check...two other people were in the lobby waiting to hear back about the same issue that they had...SIX hours before. The lack of communication and follow through, combined with the unethical banking practices, has ne moving my money immediately. What a joke.

Excellent customer service, car sales, online banking is awesome and 24/7 available I highly recommend partners federal credit union, best rate in the market

They are not supposed to be on my report but they keep saying they are taking it off but it doesn’t come off. Hope someday they will listen.