Selene

This company is horrible. They do not apply payments appropriately, and customer service does not help. Everyone you talk to has a different answer.

This company is the worst! They have been giving me the run around for close to a year. They bought my mortgage from Freedom Mortgage almost a year ago. I have an insurance claim, and they are withholding money that's due to me to pay the contractor. I know they do this in hopes that you'll give up and they'll pocket the money. If I could sue, I would. Please seek another mortgage company if you can. I give them a rating of -10.

Selene Finance is the worst mortgage company. My husband has been after them for months with his escrow check from his old mortgage company. He wired the check to Selene Finance so that they could send it to my husband and deposit the check into my escrow. Selene knows that the check is to finish fixing my house, yet they are giving my husband a hard time. They keep telling him the same thing repeatedly. Selene is the worst mortgage company. Winter is coming, and my husband needs to finish fixing the house.

I've had them for a year so far and, despite the bad reviews, I haven't had any issues with them other than trying to get them on the phone. However, if my payday falls two days after the first—even though you have 15 days before a late fee—they would always call. But all payments post on time on the same day, insurance and taxes are always paid on time, and I even received an escrow refund back which I put towards next year's escrow because I don't want to ever be short. Other than that, they've been pretty good.

After living a 10+ year nightmare under this bogus company, I'm finally free!
Back story:
In 2016, Selene Finance forced me into foreclosure. I applied for a modification due to having surgery in August, being pulled from my job, and having to file for permanent disability—all upon my doctor's orders. Selene gave me the run-around so long that I ended up almost 22k in the hole. Luckily, the Illinois Hardest Hit program was still active, and they helped me, a permanently disabled middle-aged woman, keep her home. I'm so grateful! Another issue was that Selene never posted the extra payment they received on my behalf. I honestly didn't know that the program was going to pay my mortgage as well. I thought it was just there to get us caught up and cover lawyer fees. The first month after our final court date, I sent in my mortgage payment as usual. The second month after, I received a letter stating they were helping with my monthly payments and the first payment was made the previous month. I was shocked because it was never added to my account. At the time, I chose to do nothing because I was too weak to deal with it; I was still healing from surgery. A year after the program, in 2017, Selene added a $500+ fee to my account. I called in, and they claimed I had asked them to review my account—all lies! Their calls are recorded. I asked them to produce my call. When they refused, I threatened that I was going to contact an attorney, and one month later, I received a letter stating they had made an error, and they were removing that fee.

It was quiet for a while.

Now it's October of 2023. I received a letter from Selene stating that I was close to $2,050 short on escrow. I don't see how that could be because I had a conventional 30-year loan at a fixed 5%. Also, my payments were on time. So why was I short on escrow despite my payments being posted correctly? I contacted the Better Business Bureau and the Consumer Fraud Protection Bureau immediately. They assisted me, and my mortgage only increased by about $45.

Exactly one year later, in October of 2024, I received another letter stating I was almost $2,300 short on escrow. At this point, I was livid! I called in, and we went over numbers. The difference in the tax and insurance increase was only $65! So why did the letter state that my monthly payments were going up by almost $190? He became rude and tried to speak to me condescendingly. I don't tolerate disrespect. I hung up and once again contacted the CFPB and BBB. Coincidentally, my mortgage increased by that $65.

It's now August of this year, and I'm growing anxious because I know come October they will try the same nonsense, claiming I'm short on escrow again. I decided to endure the emotional and physical pain of packing up my first home of 16 years and selling it to get out from under this terrible company. And I did just that! It was silly of me to think that the nightmare was over.

My mortgage was paid in full by my real estate attorney in September. It's now November, and my account has finally been officially closed. Throughout October and into November, Selene Finance was still calling and harassing me. The first lady I spoke with took my attorney's information and said she would note my account. Weeks later, they were still calling. I decided to answer, and the second lady was incredibly rude. She refused to take my attorney's information, trying to threaten me by saying my credit was taking a major hit due to them not receiving my payoff. She also insisted that my lawyer was still holding onto the payment. I told her there was no way since I had spoken to my attorney, as well as her coworker, about a week ago. Apparently, her coworker forgot to do her job and note the account because she had no knowledge of that call. I then informed her that I had spoken to someone a week ago who took my attorney's information. She proceeded to say, "Oh, I do see that; the real reason your account isn't closed is because they received the payoff a day late." That's not true! I asked how much and she said, "I don't know, that's up to my manager." What? By that point, I was frustrated and hung up. For the third time, I reached out for assistance from the same two agencies. Here we are on November 10th, and I saw that my account has officially closed. My next task is to get all those late payments Selene added to my credit report removed. Then I'll be completely satisfied! But for now, it feels great knowing they're gone!

Hit the road, Jack!

I gave 1 star because I had to submit a rating. This is the worst mortgage servicer I've ever had the misfortune to experience. The representatives have no clue about the mortgage industry or the federal and state laws that govern this industry. In one month, Selene added 7 items to our mortgage statement, 7 items that add up to $21,746.61! Description of fees: 'Corporate fees,' 'recourse payee' and 'property inspection'?! When I asked for a detailed statement, they ignored me! If Selene becomes your mortgage servicer and you can't undo that, watch your mortgage statements, take detailed notes, get everything in writing, and keep the CFPB and a skilled attorney on speed dial.

Selene Finance LP has repeatedly demonstrated obstructive and concerning servicing practices on a commercial mortgage for two of my rental properties.

After months of disputed fee calculations, I attempted today (January 2026) to log into their portal to make a payment. The system explicitly prevented online payment and instructed me to call instead.

When I called, no agents were available and I was unable to make a payment by phone either. This effectively blocks payment while fees and interest continue to accrue.

In addition, this account has experienced:
- Opaque fee accounting
- Funds held in suspense instead of timely application
- Shifting explanations across CFPB, BBB, and direct correspondence
- Conflicting information between representatives

I have documented these issues with screenshots, timestamps, and written correspondence and am escalating this to regulatory authorities.

Borrowers should exercise extreme caution and independently verify every charge.

Stole $5,000 from me in escrow overpayment - sent a check and then immediately reversed it. I've spent months trying to get them to reissue. They keep claiming they didn't reverse the check even with proof from the bank. They stole $5,000 from me and are doing everything possible to keep it, hoping I give up. Absolutely terrible customer service, fully hostile systems to get to a person and then the people are unhelpful.

The worst customer service. I haven't seen something like this in so many years. This mortgage company should be investigated for how they handle business and loans.

Horrible company. I was going through a loan modification with my last mortgage company due to a long-term job loss. We paid all three payments for the trial period when, right at the end of this, our loan was transferred to these individuals. They said no problem, we can approve the modification on our end, just submit the paperwork. We did, they approved us but raised our mortgage payment by $1000! We said we cannot afford that, the purpose of the modification was to lower our payments. They said we need to submit a whole new application, which we did, meanwhile, our mortgage is falling behind because we can't pay the $3000 a month payment. They denied us! And they did a prepay on the property tax payment and said we owe them for the negative escrow amount. Our last mortgage payment included property taxes. Now they tell me, don't file an appeal, file a whole new application for the mortgage. These individuals are unethical. We've lived in this house for 20 years and we feel it slipping away. We're now looking at getting an attorney, probably going to have to file for Chapter 13 just so we can keep the house. Absolute scam.

We also have had a poor expereince as most of the other victims of this poorly run organization. I do not know how you stay in business when you cannot even bother to communicate with the customer. I would say customer service is nonexistent.

Do your research before using Selene as your mortgage holder. Contracts have fine print and are absolutely limiting to the property owner. They also sold the mortgage to another company (which is typical) but left you in the dark during the transfer. I've spent one week trying to find out whom to pay! I still haven't been able to pay as I write this. Selene wrote a letter saying not to worry and that the transfer would be smooth and effortless. Absolutely not! Do your research before you begin a mortgage with a company. - LANCASTER, PA 2025

This company is engaged in the following criminal activities:
1. Dual tracking of mortgages after modification due to a declared emergency
2. Criminal negligence and fraud for not recognizing a borrower's payment of $100,000
3. Criminal fraud for investing borrower funds in company investments rather than a fiduciary account, thereby earning interest and other revenues
4. Criminal fraud and negligence for providing falsified payoff and reinstatement amounts to the borrower's attorney, plaintiff's attorney, borrower/seller, title company, and buyer
5. Negligence for refusing to grant the borrower access to online account information.
I could continue for days.
I have filed a lawsuit and encourage others to do the same.

This is the worst company! They bought my mortgage and didn't apply my exemptions. I contacted them three months in a row to correct it. I kept getting hung up on, lied to, and still no help was provided. I advise you to move your mortgage to another company once you see they have it because you can't get anyone on the phone, no manager is ever available, and they could care less about anything pertaining to them taking your money. If I could comment with no stars, I would. The company is a scam.

My loan was transferred to Selene. I do not like this company. You can never talk to a customer service agent. I sent money for my escrow account to the address of record, and they applied the money to my mortgage payment. When I tried to straighten it out, they told me there was nothing they could do. Because of their error, my house note went from $1,100 to $1,300. I asked to speak to a supervisor; they said I couldn't but I could request one to call me back. I have not heard from them. I also found an address online for disputes and reached out to them, but I haven't heard back yet. This place is totally electronic when you call; there are only a few options to choose from, none of which could address my problem. Robots can't solve everything. And if you pick an option, you will wait about 20 minutes before they pick up the phone. They must only have a few customer service reps because it's just a mess down there. I just hate that they are my loan servicer.