Simmons Bank
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1 Star Rating
Worst bank ever. I wouldn't recommend this bank to my worst enemy. I wanted to give them a zero rating, but you can't. They are inept, to say the least.
Product: Simmons Bank Checking
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Simmons Bank
Simmons Bank was founded in 1903 in Pine Bluff, Arkansas, with the first day's deposits of $3,338.22. Today, Simmons has approximately $21.9 billion in total assets with more than 3,000 associates. But still, they take pride in being a community bank that just happens to have the strength of one of the premier banks... show more
Simmons Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 10/20/2025.
3.7
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Simmons Bank
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1 Star Rating
Not that it will matter at this point, but we have banked with Simmons for years. In the unfortunate downturn of the economy, we suffered like many. Our house payment (a camper) was set so we could pay it off quickly as we aren't getting any younger. We paid $1,700 a month for over three years, trying to get it paid off quickly. No bumps. No late payments. Last year, we encountered some issues but kept in touch and have thrown all we had at our loan to try to keep current. I worked diligently with our contact, letting her know every step of the way where we were, making payments to keep our heads above water. Sadly, we were consistently running 60 days behind but still paying. I literally sent them $4,000 last month. This month, the unthinkable happened. My husband had a heart attack. I still communicated with them all that was happening. I was out of contact for one week after informing them of the situation, and on his birthday, the day after being released from the hospital, a repo company shows up at my daughter's door. Here's what I don't understand: Why, when you have someone so willing to pay and not running from their obligations, are you so quick to ruin their lives? My husband is a veteran. We pay our bills. We just need literally a three-week reprieve. It's not going to sell for pennies on the dollar at an auction because it's a camper, but it's our home. We are totally willing to pay the amount we owe. We work so hard every day. I apologize for losing one week of contact with you. My husband almost died. I was a bit busy, but don't think for one minute that I forgot my financial obligations. I am a hardworking American that pays their debts. Why would you knowingly lose money sending it to auction when I'm willing to pay my debt?
Product: Simmons Bank Personal Loans
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Simmons Bank
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1 Star Rating
They charged me three overdrafts in one week for small paypal recurring debts, even though I had opted out of the overdraft on my account. Then after receiving a large direct deposit they took their fees and closed the account. Told me that they would refund my money by sending a check in the mail in 6 to 8 weeks. I was standing in the bank at the time. They could have issued a check right there but they chose to withhold my funds and make me wait. This was for over $600 dollars. I walked out feeling like they beat and robbed me on the street.
If you value your money stay far far away.
If you value your money stay far far away.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
A few days before Christmas, I had a long-standing checking account that I had opened with Metropolitan Bank over 20 years ago closed, and money was taken out of my other checking account, which has caused me a lot of financial problems. This was done because I was two days late in completing the fresh start agreement/repayment plan on the account, which would have allowed me to pay the $919 negative balance back over a 12-month period, something I have done many times with no problems.
Each year, I would use my overdraft privileges in December on the now-closed account to help buy Christmas presents for my children and grandchildren. However, this past year, I had to use the overdraft in November due to a major car repair issue. I was late by two days in completing the fresh start agreement to pay off my overdraft account. Simmons chose to enact their 'right to set off' by taking money out of my other Simmons Bank account, creating an overdraft. This money was designated for bills, medication, doctor bills, etc. Never did I intend to let this happen. My history with the bank and that account speaks for itself. I simply misjudged the 60 days allowed to complete the fresh start agreement by using the overdraft in November instead of December. Additionally, my primary account had been compromised on December 21 with fraudulent activity, I was sick, and there was a family death. I was simply late getting to the bank. In fact, I went to the bank on December 24 to complete the fresh start agreement, but the manager I needed to speak with was working at another branch that day, and therefore I decided to come back the day after Christmas. I was not aware that December 23 was the 60th day, but had I completed the paperwork on December 24, I could have had the pending closure reversed.
I pleaded with several bank employees to reconsider, but was told that once an account had been closed, nothing could be done. Then, one bank employee mentioned that the 'back office' does not like to complete the paperwork necessary to reinstate an account. My branch manager did advocate for me, reaching out to the person at Simmons who could have overturned this action and rectified the matter. However, he told me that the person who has the authority to reinstate my account, refund my money, and allow me to complete the fresh start agreement, refused to do so. It's a shame that people would rather adhere to their 'arrogance and power' instead of helping a long-term customer. This person's refusal tells me that Simmons Bank could not care less about its customers.
Because the person who could have reopened my account chose not to do so, which would have given me my $919 back that was taken from my other account, allowing me to meet my financial obligations as well as to complete the fresh start agreement, I am suffering financially.
Each year, I would use my overdraft privileges in December on the now-closed account to help buy Christmas presents for my children and grandchildren. However, this past year, I had to use the overdraft in November due to a major car repair issue. I was late by two days in completing the fresh start agreement to pay off my overdraft account. Simmons chose to enact their 'right to set off' by taking money out of my other Simmons Bank account, creating an overdraft. This money was designated for bills, medication, doctor bills, etc. Never did I intend to let this happen. My history with the bank and that account speaks for itself. I simply misjudged the 60 days allowed to complete the fresh start agreement by using the overdraft in November instead of December. Additionally, my primary account had been compromised on December 21 with fraudulent activity, I was sick, and there was a family death. I was simply late getting to the bank. In fact, I went to the bank on December 24 to complete the fresh start agreement, but the manager I needed to speak with was working at another branch that day, and therefore I decided to come back the day after Christmas. I was not aware that December 23 was the 60th day, but had I completed the paperwork on December 24, I could have had the pending closure reversed.
I pleaded with several bank employees to reconsider, but was told that once an account had been closed, nothing could be done. Then, one bank employee mentioned that the 'back office' does not like to complete the paperwork necessary to reinstate an account. My branch manager did advocate for me, reaching out to the person at Simmons who could have overturned this action and rectified the matter. However, he told me that the person who has the authority to reinstate my account, refund my money, and allow me to complete the fresh start agreement, refused to do so. It's a shame that people would rather adhere to their 'arrogance and power' instead of helping a long-term customer. This person's refusal tells me that Simmons Bank could not care less about its customers.
Because the person who could have reopened my account chose not to do so, which would have given me my $919 back that was taken from my other account, allowing me to meet my financial obligations as well as to complete the fresh start agreement, I am suffering financially.
Product: Simmons Bank Checking
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Simmons Bank
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5 Star Rating
I have been a Simmons customer for over 30 years. Years ago, I took out a student loan to obtain my nursing degree. There was no hassle, the interest rate was low, and the payments were affordable. I paid it off without any issues. I've never had any problems with the staff either. Whether I'm in the drive-thru or inside the bank, they have always treated me with respect and dignity, which is pretty common in a small-town setting. Then I read all of the multiple negative comments, which is confusing because for every 5-star rating with comments extolling the virtues of doing business with Simmons, there are 5 times more 1-star ratings. One commenter stated he gave it 1 star only because ZERO WASN’T AN OPTION). The contradiction in experiences shared gives the Simmons banking experience a paradoxical vibe, and that's going to be difficult for Simmons to explain—and explain they should. I'll remain a loyal Simmons customer until you give me a reason not to be.
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Simmons Bank
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1 Star Rating
Worst customer service ever. What fraud department? They allowed fraudulent charges on my account for six months, twice a month. I went into the bank several times and nothing happened. I received no money back and even had an employee imply that I was lying about these charges and that I had authorized them. He told me that my account would be shut down if I was lying. What kind of customer service is that?
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Simmons Bank
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1 Star Rating
They treat you horribly. Asked to purchase a roll of dollar gold coins. I was banned from a 7-Eleven over coins I purchased through their bank! Accused of using counterfeit money! Barred from a Western & Hefner 7-Eleven. No problem, but it would not have existed if the bank did not have fake dollar coins.
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Simmons Bank
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1 Star Rating
Horrible bank, they will do anything they can to take your money. The worst bank I've ever dealt with. They put forced-place insurance on my loan without contacting me. They had no problem sending bills and loan denial letters to my house. But as soon as they needed proof of insurance, not a single letter showed up. They claim to have sent three. They charged me $306 for two months of insurance that they didn't even have on. You can't backdate insurance. They charged me on May 22 but took money for March and April when normally my insurance is $368 per year. They refused to fix it, even though I've never been late on a payment or done anything else to cause this. Please stay away; they will kick you when you're down.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
I had a Simmons credit card for almost 30 years. Credit rating high. No missed payments. Pay off card fairly often. It was the lowest interest rate of most cards, so it was the only one I ever carried a balance on. When the card came up for renewal, it was reviewed by the bank and denied without notification or reason. I only found out when I noticed my card had expired. It is a terrible way to treat a long-time customer.
Product: Simmons Bank Credit Cards
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Simmons Bank
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1 Star Rating
I have banked with Simmons since high school. I recently switched banks to get a better High-Yield Savings Account and a better online banking experience. I went in person on March 15 to close my account. Despite one in-person visit, three phone calls, and two weeks later, my accounts are still not closed, and I have now been charged a service fee for a $0 balance in the savings account. I do not understand why it is so hard to close my account. I will never recommend them to anyone ever again.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
Poor customer service. They don't honor their offers. Beware of the bait and switch! I was a customer for over 10 years. There are a lot of better banks and credit cards out there. Don't waste your time with these folks.
Product: Simmons Bank Credit Cards
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Simmons Bank
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1 Star Rating
Star City branch accused my fiancee of fraud and froze his disabled mother's account and his and didn't give a justified reason to why and forced him to take his business elsewhere! The worst experience ever during the holiday and the bank manager Michelle had no answers to exactly why and how it happened. I believe a worker made a error and he suffered from it. He had to change all her direct deposit banking information everywhere that it was set up for years to be sure that she received all her benefits for medication and bills.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
I recently switched to Simmons bank, I am now regretting the decision. This maybe the slowest bank on the planet. All I have done in the last 2 weeks is try and get my Zelle account send limit raised, 2 weeks same run around. Deposits are slow, customer support is not much better. So far so bad. Be careful if you become a customer.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
I'm sick of this damn bank and locking my card without a fraud protection call. On vacation with my wife and son. Never had a issue till I go to get gas. Card declined a couple times. Look at my app and go to card management. They locked it. It's past 7pm and I'm up creek. Car runs out of gas before we make it to the hotel. Next morning they send me a message, don't have the decency to call. 2 hours after it is unlocked it gets locked again trying to buy lunch. They get it unlocked again. Today I got to by groceries and low and behold, it's locked again. So instead of getting 200 in groceries I walk out ticked off and embarrassed. I will be changing banks ASAP.
Product: Simmons Bank Checking
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Simmons Bank
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1 Star Rating
Simmons is the MOST ANNOYING bank I have ever dealt with! Their "fraud protection" on debit cards is a joke that does nothing but inconvenience me all the way up to causing me serious problems. I have to tell them *any time* I leave my state and the exact dates I'll be gone + exactly which states I'll be passing through or else they freeze my card. It's like I have to ask permission to travel as if I'm a child. Even flight layovers I have to tell them about if I'm going to get so much as a coffee in the terminal or else they'll freeze my card. Once they left me stranded in a parking garage over a $1 parking charge because I forgot to tell them the exact dates I'd be in that state. And the kicker? When there was ACTUAL fraud on my account, they didn't even catch it! I did! Because I check my app all the time and check the transactions if the amount is lower than I expected it to be. They got me my money back but their fraud protection didn't even work even though these were 4 back to back transactions in West Africa, a place I'd never even been. They've told me they can't turn this off. It's been nothing but a problem. I'd change banks but, at this point, I'm about to move overseas and do not have time to do so.
Product: Simmons Bank Checking
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Simmons Bank Q&A(49 questions)
Get answers to your questions about Simmons Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
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1
UpvoteHow do I apply for Simmons Bank Visa?
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Hector Molina
The easiest way to apply for the Simmons Bank Visa® card is online, and you can get to the online application by clicking the “Learn More” button on WalletHub or by going directly to Simmons Bank's website. Alternatively, you can apply in person.
Keep in mind that the Simmons Bank Visa® card requires excellent credit, which means you need a 750+ credit score for high approval odds. Also note that applying for the card triggers a hard inquiry, which may temporarily hurt your credit score. So, it's good to know what your chances are before applying. You can check your credit score for free here on WalletHub.
Ways to Apply for the Simmons Bank Visa® Card
- Online: Applying online is the fastest and most straightforward way. You can do that by clicking “Learn More” on sites like WalletHub or through Simmons Bank's website. You will then need to fill in your personal and financial information.
- In Person: Visit a local Simmons Bank branch and let a representative know that you would like to apply for the Simmons Bank Visa® card. Then, fill out the application with your personal and financial info.
How to Apply for the Simmons Bank Visa® Card Online
Go to the application page on Simmons Bank's website or click the “Learn More” button on sites like WalletHub to be taken there.
Read over the terms and conditions of the card to make sure you understand how the card works before you apply.
Fill in the requested personal information such as your name, address, phone number, SSN or ITIN, and date of birth.
Fill in the requested financial information such as your income, sources of income, employment status andhousing status.
Authorize Simmons Bank to do a hard pull of your credit report, which will help them evaluate if you are qualified to get the card.
Double check to make sure the application is complete and all the information is accurate.
Submit the application.
Once you've submitted your Simmons Bank Visa® card application, you may receive a decision right away. If approved, you'll get your new card in the mail within 7 to 10 business days.
0
UpvotesWhat is the Simmons Bank overdraft limit?
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Alexandra Barring
Simmons Bank's is generally $1,000, but they reserve the right to approve or deny overdrafts.
Be aware that Simmons Bank charges a $36 fee per overdraft transaction, with no limit on the number of fees they may assess per day.
Overdraft fees can be significant. It's generally advisable to avoid overdrawing your account if possible. Consider setting up overdraft protection or other measures to help prevent overdrafts.
15
UpvotesWhat is the Simmons Bank Visa credit score requirement?
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Chip Lupo
The Simmons Bank Visa® credit score requirement is 750 or better. That means people with excellent credit have a shot at getting approved for the Simmons Bank Visa®.
Note that while your credit score is very important, plenty of other things will impact your chances of being approved for the Simmons Bank Visa®. Some other key criteria include your income, existing debt load, recent credit inquiries, number of open accounts, housing status, and employment status.
If you excel in...
10
UpvotesHow can I check my application status?
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WalletHub
You can check your application status by calling the issuer's customer service at 800-272-2102. We've got our fingers crossed for you!
7
UpvotesWhat will my interest be?
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5
UpvotesCan I pay my bill online?
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4
Upvotes
3
UpvotesWhat's the starting credit limit for the Simmons Bank Visa Platinum card?
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Laura Ward
The starting credit limit for the Simmons Bank Visa Platinum card is $500. That's what everyone approved for the card is guaranteed to get.
If you aren't satisfied with your credit limit, you could request an increase online or by calling (800) 272-2102, after at least 6 months of account opening.
Your chances of getting a higher limit are always best if you pay your bills on time and in full, and if your...
3
UpvotesDo you have a credit card with a lower interest rate than the 9.25% listed above?
Reply
@tugger34
They offer an 8.25 fixed card. No annual fee plus some good coverages at no cost.
2
UpvotesHow many months of 0% interest for balance transfers are there on Simmons Bank Platinum?
Reply
Bogdan Roberts
The Simmons Bank Visa® card features an introductory balance transfer APR of 0% for 12 months on balance transfers completed within 60 days of account opening date. This introductory rate does, however, incur a 5% (min $10) fee for each balance transfer. After the introductory APR period is over, the variable purchase APR of 13.75% - 21.75% (V) will also apply to balance transfers.
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